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Replying To:

Brian Cockrell   Brian Cockrell 74 posts since
Jan 15, 2008
Oct 8, 2008
Re: Vpro support resources

 

In response to

 

 

"I am trying to do some labor research on the benefits of using VPRO enabled technology to perform remote services instead of traditional dispatch of desktop resources. More specifically, assuming there is a 100% vpro enviornment, anybody got any data on the average time that remote "person" completes a remote software ticket? I am trying to calculate the amount of vpro "remote" engineers I would need to support my enviornment and establish a baseline on the amount of tickets a remote person can complete per day."

 

 

Take a look at Michelle's ROI blog here: http://communities.intel.com/openport/blogs/activation/2008/02/25/got-roi-we-do

 

 

Another source of information is the ROI estimator http://support.intel.com/business/business-pc/roi/demo.htm

 

 

Your estimated labor will depend on what types of Use Cases you plan to implement.

 

 

 

 

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