Intel vPro Expert Center Blog

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1 year anniversary - YES!


I wanted to start this blog by saying what an interesting, fun, and action packed year it's been for the vPro Expert Center. we had a vision about 1 1/2 years ago to create a community where we could bring all parties together to talk about vPro and really make a difference in the activation and integration of this technology into the IT environment. I know that to be 1 years old in a community is just a small milestone, however for me it has been a blast to connect with a # of folks from the community both in the forums, onsite and at events where we can talk face to face. As I reflect back on the year, here are the top 5 and bottom 5 of what the community did that I think made a difference. (I could have made this the top 50).

TOP 5
  • Have seen some of the best bloggers join us online for dialogue (BIG Thank You)
  • Had great participation across the board - HW(OEM), SW(ISV), YOU, Intel, etc..
  • Started a Radio show on blogtalkradio - check it out (even on itunes)
  • Started a few sub zones that are really helping - microsoft, activation, and our latest SMB Talk.
  • Partnered with Myitforum.com and started using resources/wiki's for key events (Manage fusion, Microsoft mgmt summit)

Bottom 5
  • We published over a dozen tools and then didn't call them free tools and then we pulled one down that folks really cared about (yes it's almost fixed for those that know what I am referring to)
  • Implemented an ask the experts section, however we used as a single thread and now it's hard to find past solutions/fixes - (yes this is being fixed)
  • Tried to do an online TV show (good luck finding that legacy show anywhere)
  • We started a contest and made it to hard to participate - (we took the feedback and will try something soon that is easier to participate)
  • We haven't created a points system yet to showcase who's really answering all the questions and if the answers are good one's. (reputation system or something of that nature).

What does this all mean, we still have more work to do to make this community better. I'm committed to making this an awesome community, focused on you and how to make your life easier with vPro. Keep coming back and spreading the word to friends.

I also want to recognize the great community for giving me input on how to make this better over the year and I want to hear more over the next year on what we can do to make this a better community, increased functionality, richer video, tools, etc. If you have input on what you would like to see, what we can improve, what we should stop doing, etc.. please drop me a line by either blogging me back here, or just send me an email - josh@intel.com.

Or if you have product input that is always welcome, for example, on features we should have in the ME (manageability engine) or Software to leverage our silicon.

So.. what's next? I can tell you that I have been planning, thinking, waiting for September 22nd for the last 2 month's, I can't say much, but I can say you will want to be on the vPro Expert Center that day and check out something very exciting. (if I say any more I'll get the PR/Mktg teams yelling at me).. I can say that we will have more video's, more quick start guides and more focus on CIRA (FAst call for help) coming out soon as the HW starts to show up and we can show real life scenario's with rich detail. We are also going to spend more time focused on how to fast track a few use cases, like Going Green with vPro, Remote Repair, & Patching @ Night. After hearing this discussed the last month I believe the community with see value in the output here.

I would also like to give kudos to a # of community peers both inside & outside of Intel that have shared their wisdom, data, approaches and even video editing skills to help me start this community. I think we've only just begun and I am personally looking forward to the road ahead. please give me a shout out to tell me what you think of the community..

Josh H
Community Manager - vPro Expert Center

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I am so lucky to experience IDF (thank you Jason Davidson, Josh Hilliker and Kevin Ma). The atmosphere here is amazing. Wide varieties of people are here to enjoy what is new coming out of Intel. Opening key notes were invigorating and exciting. Craig Barrett kicked off the experience with his speech, "Small deeds done are better than great deeds planned," what a simple and powerful saying in Craig Barrett's speech.

Going through show floor area, where the majority of the demos are located, there is so much exciting new stuff, everything from virtualization to new hardware. Let me key you in on something that is going to big with vPro: remote help for your home computer. With this technology, you can have a key stroke on your PC, it will send a signal to several qualified providers that you can choose from, they will receive a code, and the one of your choice can fix your PC remotely. You would not even need to bring in your PC or have a tech come to your place of residence for most problems. Josh Hilliker is going to be putting up w a PDF about it here on the vPro Expert Center. Keep your eye out for some clips and more cool new features from different people on the Open Port site.

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(Some cool give-a-ways!!)

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Here are some behind the scenes photos I took while we set up the Intel vPro Technology Zone on Monday 8/18. Josh Hilliker and the vPro Expert Center will be there. You will also find booths with members of the ISV community. There's going to be a lot of great information available, cool SWAG and some cool prizes for those of you attending who take part in our passport program. Prizes? Who really cares about those anyway. The real deal is getting to meet contributors to the vPro Expert Center in person! We look forward to seeing you there!

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When you see this sign, walk towards it!

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Our friend, Mike Baum, from the Ultimate Geek Challange helped us get a lot of stuff set up at our booth. Thanks for all your help Mike!

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Here's Brian Brougham and Mike Baum finishing off some work on the registration laptops.

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Here are all the registration laptops in all their glory. That blur of a man you see on the left side is Mike Baum, he's quick!

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Here are some of our ISV booths inside the vPro Technology Zone.

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A few more ISV booths.

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Here are Michele Gartner and Leanne Marinace.

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Here's Tom Wallington on the phone, cracking the whip.

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Here is everyone as we finished up for the day.

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Virtual World - a computer based world that represents all aspects of life, as we know it. There are many fun and exciting examples of ways people have turned aspects of our world into a virtual world, and often these are found in massively multiplayer online games. However, one virtual representation I have been learning about lately is one called virtual appliances. Virtual appliances represent complex software stacks in a virtual environment. However, with a virtual appliance we are taking something that is often very complex and have high maintenance costs and representing it as single application. The virtual appliances I have been learning about lately are not representing real life in a fun environment, but solving real problems by interfacing with the vPro features.

Recently Nicole Trent wrote a blog on Microsoft SCE. It is one of the many examples (you can find an abundance of appliances on the vPro Expert Center) of virtual appliances that can be used to interact with the features in vPro. These appliances are useful when you perform inventory and maintenance to vPro clients as they bundle the software you use to manage the clients into one location. Then you can use this to control your clients from your server by using the remote capabilities.

If you have a whole lot of clients in your business that need to be updated over night because it's critical for these to be in service for the day, you would can use a virtual appliance that contains the IT software needed to make up that script so IT wouldn't have to be there over night. These scripts can execute and maintain your machine while you're away from your desk, sleeping or having a fun weekend. Best of all, the IT people that make these scripts are allowed to have their nights and weekends as well, as the scripts can execute fully automated.

This is convenient for the "green" factor. We are able to send applications with aid of AMT without wasting anybody's time that would go desk side and put the application on each computer or if the computer itself needs help because it's in trouble. They would just apply it at one time not wasting time, money, and packaging (my past blogs emphasizing these features). When the alternative is having an IT person going from one site to another, this helps lower gas consumption.

This is just another tool to our future of virtual computing. The more comes out the more it helps aid in situations that only a few years ago that is changing the way our businesses are operating. Now that it's here we should be able to use it to it's full extent it's up to us to use push the limits.

P.S. This week most of us (yes vPro lovers, Mr. Josh Hilliker will be gracing us with his presence!) will be at IDF there will be a lot of good stuff coming out of the vPro Expert Center. If you cannot be there check, out the vPro site there will be blogs and radio shows (which by the way Blog Talk is on iTunes for free download- search Intel Open Port Radio) who know maybe you will hear me!! Stay tuned!

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This is officially closed on both Survey Monkey and this site.

Just go to Survey Monkey and take the survey that is shown below.

I have been saying so much on what I love about vPro and the cool features that it presents to the public, so now I want to know your perspective. Since you are going to be so nice to put your point of view up here, I am going to give something back to the best answers: a 16GB USB key!! So post what you like best about vPro and I will send you a 16GB USB key! All I need to know is:


What I think is cool about vPro:


Company Name:


Number of vPro/Centrino Pro systems:

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Listen in as your hosts talk with Dave McCray, Intel's IT Program Manager. Intel IT is a leader in the activation and use of AMT. They have activated & provisioned over 10k machines - hear how they did it, why they are doing it & how to make your integration better based on Intel IT's best known methods.

Stream from blogtalkradio or click play below to hear it now...

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Centrino 2 with Intel vPro Technology

has arrived and one of the big changes to the platform is that it supports OOB Power management with AC power. This is a welcome addition to the platform, however let's go back to what does each power state mean and the delta between Centrino Pro vs. Centrino 2 with vPro..

Let’s start by first describing the power states – check out the following blog by Ajay Mungara http://softwareblogs.intel.com/2007/01/10/all-about-system-power-states-s0-s5/ Ajay goes into detail what each power state means and how it applies to the vPro technology.

The next thing is that we look at the centrino pro platform (code name: Santa Rosa) that was our first notebook with Intel vPro Technology. In Gael’s post she explains with the Santa Rosa platform what the power settings mean. http://softwareblogs.intel.com/2007/07/11/centrinopro-platforms-and-power-packages-what-are-these/

However the journey is not over yet.. you have to look to the new generation of Centrino Platform with vPro Technology to see the new changes to the power settings. Here are a few screen shots that Gael put together that showcase in the ME the configuration changes. Thank you Gael

If you are asking yourself what does this all mean? Well, it means you can have OOB Wireless SX States, basically Power control in wireless mode when the platform has AC (yes, it’s finally here).

Screen Shots of the ME with the new power settings

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Now that Centrino2 with vPro is coming out, amongst the new features that it will carry is Client Initiated Remote Access (CIRA). I thought to myself "what is this?" My internet digging, tells me that it is a way for the server to communicate to the client via AMT, offsite through a Management Presence Server (MPS). When a user initiates a CIRA request to their MPS, then the MPS is able to reach the client, passing through Virtual Private Networks (VPN). Then it will be able to go through the same AMT communication channels as any Pro system that is on the local network. On the laptop that is wireless that notebook can be anywhere as long as it's plugged in to power, and can connect to the VPN.

Josh Hilliker did a blog about a month ago, and it has a great diagram showing everything I have said. Centrino 2 - Digging in deeper into CIRA

Another great video to look at is the Intel Centrino2: C.T. Phone Home video.


Sleep state manageability is another feature that Centrino2 will carry. It will be able to turn on and off the notebook remotely without it being turned on but it does still need to be in the VPN. The device needs to be plugged in; it can't be running on the battery for this to work. You wouldn't want to try to turn on your computer and find out it's dead because all of the battery power is taken up trying to update your licenses or fixing any problems. The Centrino2 has energy saving features the notebook is using less energy with this new feature, and it is enabled at the times that make sense to your battery.


One feature that people will notice is the clear video technology so items like Hulu.com will look so much better. In addition, it will have more of graphics usage so you wouldn't have to purchase more graphics cards. It will look so good you will want to put your hands all over it!


Now I will not have to look like this when my laptop is on freak out mode. I can just call up IT and they can take care of it!

http://communities.intel.com/openport/servlet/JiveServlet/downloadImage/1679/iStock_000004980045XSmall.jpg


And if you want to know more go to the Intel Developer Forum Aug 19-21, 2008 in San Francisco. I will be there with my blogging skills!!

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Our Partners over at myitforum.com created a new service that helps with community sharing of large files for troubleshooting or sharing with others. I encourage you to check out their new upload capability and use this is an option when sharing out to other members.

http://myitforum.com/cs2/blogs/rtrent/archive/2008/08/02/the-new-myitforum-com-community-file-share-service-unveiled.aspx

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I had the pleasure of sitting in on a presentation that Josh Hilliker and Todd Christ for some clients this last week about vPro. As I was sitting there, it dawned on me I didn't realize how good the maintenance is. It really came to me because of Josh's passion and Todd's Knowledge drove it home during this presentation.


The chipset has a lot to do with it. Active Management Technology (AMT) is the featured product. I know I have mentioned a lot about AMT but I never really dove into this subject. It is such a vital part of vPro. This little chipset makes sure that the Operating System (OS) is not jeopardized by outside sources. No matter what state the OS is in, AMT will go in and protect it. AMT would tell the server that its needs help then IT would "cut" most of the connection to only enough to communicate remotely between the server and the client. To make this user friendly on the sever side IDE-Redirection (IDE-R) and Serial over LAN (SOL) are there to help the operator with remotely diagnosing and repairing client systems. To go further on how it has been done Brad Lund did a blog called Using SOL/IDE-R to Diagnose and Repair vPro Clients on the vPro expert center site.


AMT is a force of nature in the chip world. Not only does it help with the protection of the hardware it also makes sure the hardware is up to date, nothing is wrong with it, if there was a problem with it then it would let the server know about it. All of the points are below which tells its main benefits. The name and link is Intel® Active Management Technology.

Features and Benefits


Intel® Active Management Technology (Intel® AMT)

Out-of-band system access Discover. With built-in manageability, Intel AMT allows IT to discover assets even while PCs are powered off.¹ Plus, remote consoles don't rely on local software agents, helping to avoid accidental data loss.
Remote trouble-shooting and recovery Diagnose. Providing out-of-band management capabilities, Intel AMT allows IT to remotely isolate and recover systems after OS failures while alerting and event logging helps reduce downtime.
Hardware-based agent presence checking Verify. Ensuring better protection for your enterprise, hardware-based agent presence checking proactively detects that software agents are running while missing agents are automatically detected and alerts are sent to the management console.
Proactive alerting Isolate. Proactively blocking incoming threats, Intel AMT System Defense contains infected clients before they impact the network while alerting IT when critical software agents are removed.
Remote hardware and software asset tracking Update. Helping to keep software and virus protection up-to-date across the enterprise, Intel AMT also enable third-party software to store version numbers or policy data in non-volatile memory for off-hours retrieval or updates.

For a business, this is solid reasoning to insure that your information isn't going to be destroyed. That could cost a company millions in time and money if the information is gone. Think for a moment that I was sitting here, writing on a blog and suddenly my computer caught a virus. With out this featured product to protect my computer from hazards then all my work would be gone. That would make for a very unhappy intern. Computers just might fly through the air. Ahhh, but the pleasure of having such a luxury like vPro makes life so much better. I wouldn't have to worry about my work being gone. And I wouldn't feel bad because I wouldn't get anybody else infected with that pesky virus.


There was another thought in all of this, I am really bad at keeping up to date on my hardware and software. Even if it give me the sign saying that I need to update my items, I tend to either ignore them or I just plain forget them (of course I check all the time on my work computer, J). It would be even better for employees and me to have our computers update while we are not at our computers. While the employees are gone, IT can set up a script for vPro to check all of the points and update the licenses, then shut down the computer once again (or restart the computers; however, the company would like to do it). When the employees come back, everything would be as if they never left. That would save companies a lot alone because they are getting more productivity time.


This little piece of equipment is so vital to the pulse of vPro. The three words that come best that I found through my research is that AMT "Discovers, heals, and protects".

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I got to enjoy a hand's on experience with vPro this morning, I got tired of just reading everything. Another intern, Nick Molina showed me some capabilities that I have only read in whitepapers and postings from vPro experts. I am not sure on how you like to learn, but one of the best ways for me to learn is to see the product in action. Plus I didn't really understand it until it was put in front of me.

Nick was able to show me different remote capabilities, how the server is able to power on and off the client computers, and how to read the hardware from the client computer through the server. He also showed me how you can apply filters to the network interface that would cut out any outside source (e.g. through the WLAN) that would put the client and/or server in harm.

To be able to see this better you should see this YouTube video which shows the same thing as what I was learning from Nick. It's a bit shorter than what I have experienced, but it gives you the same idea. Watching this, and after reading my blogs of course, it gives you a better understanding of what vPro can do.

Intel vPro Technology integration w/Symantec Backup&Restore


Chapter 4 should be coming soon. It will be on trusted environments. Stay tuned!!


Understanding vPro: Chapter 1- What is it?

Understanding vPro: Chapter 2-What is it used for/ why should I use it

Understanding vPro: Chapter 3- Proactive Security- Does it have a tiny guard dog???

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Since the previous blog was Proactive Security I feel it is only suiting to discuss the trusted environment. What the trusted environment comes down to is the hardware. Even though trusted environments are virtual, the hardware is needed to feed out any of the potential problems that can occur. Items such as viruses and hackers that can take over the PC and destroy any information we have on there, vPro will be able to, as I said in previous blog, weed out any problems. This is so cool, just think about it, it would be like a six foot, hammering crazy man, finding problems and taking care of them with his deadly hammers. (If I was a bug, I would be scared!)


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This trusted environment is very much an issue in today's world. With vPro technology, it will help reduce this vulnerability. The trusted execution technology (TXT) is a new technology that helps within the virtualized computing environments. It will help on getting less software issues to come up. How this works is the TXT work with the virtualization technology for Directed I/O, the hardware will protect or isolate assigned memory to make the virtual machine less prone to attacks.


I came across a case study in my research: a huge hospital by the name of Nottingham University Hospitals (NHS) that has two different primary sites that are 30 min apart. With 6,000 desktops that are there imagine how much they would spend in IT alone. Once this was implemented in the two primary sites, it takes them only 10 minutes to deal with support calls, which would even mean when the client is powered down, instead of two hours. If you would like to read more about this case study go to The Future of IT Support.


Where else would you want a trusted environment to happen? Make sure nobody can get your personal information that you do not want to, but when other physicians and/or staff that need to get to your records, they are able to. If that computer that has all your information is not working properly then other problems can occur and it would be a domino effect. vPro will be able to let the server have access this information and plug it into another client.


Let us look beyond this; how about Financial institutes'? They have a lot of personal information there. If the clients went down at a branch, a main server can come in and fix most software problems from a main site. Less desk side service would mean more money that would be distributed. I like more money also I like having reliability in an area that is holding my money. For some reason I like to retrieve what I put in. Stock markets have many people with computers, which would mean that there could be potential problems. If that happens instead of trying to figure out where that person is, they can fix the problem remotely. The main server that IT works on would make sure that all of the clients are protected from harmful outside sources.


See now don't you wish you always had a big guy with hammers to destroy anything bad!!


Understanding vPro: Chapter 1- What is it?

Understanding vPro: Chapter 2-What is it used for/ why should I use it

Understanding vPro: Chapter 3- Proactive Security- Does it have a tiny guard dog???

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Hi all,

Olde Fashion Shout out.. I wanted to personally thank the community for making vPro Expert Center a great community. Thank you..

So...

We’re almost a year old in the community and I have a few exciting things to share. The vPro Radio show is now listed in the Itunes directory, search for Intel vPro and you will see the show. So if your on the go and want to hear us talk about vPro.

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We have also started a blossoming partnership with myitforum.com which they have created an email distribution list that you can subscribe to. Click here and you can subscribe to the list, we just started this and already the dialogue last week was great.
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Also we are working on fixing it so providing feedback, wiki updates and Ask the Experts thread is better for the community. Stay tuned as we fix this over the next week (or so)..

If you have additional feedback please post a comment here, or send me an email. josh@intel.com.

Thank You

Josh H
Intel Architect / Community Manager

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vPro radio was live this morning and our topic was on SCE/SCOM and vPro support through the vPro Management Pack. Matt Royer joined us alongside one of the original developers (Nachman Israel) to discuss the use cases, the market focus, and more!


Visit Open Port Radio or Stream this Show Online

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In today's world we want top notch security to protect our lives. Since our computer holds a cornucopia of our information that if lost or stolen would become detrimental to our lively hood. We need to do all we can to make sure our information is not going to be in the wrong hands. Companies have to ensure that private information is protected from malicious attacks from people who are trying to make a quick buck, or revenge, or whatever latest motivation tomorrows hacker may have (just ask around at defcon 16 to find some motivations). For me, security is a big issue so I want to dive into this one a little early compared to some of the other topics that I will get into.


Intel vPro addresses these concerns with the chipset (a tiny processor on the motherboard) and processor features along with the capabilities of Active Management Technology (AMT). I have been reading several whitepapers on the subject this last week, and have learned a lot about the security system that vPro provides.

As I understand it, vPro has three layers of security:

  • Filtering threats and isolating PC's
  • Nonvolatile memory and third party data storage for software agents
  • Virtualization and Trusted Execution Technologies

Filtering Threats (the tiny guard dog)

vPro can identify threats before they reach the Operating System (OS) by inspecting the network traffic to your computer. When something looks fishy, IT can isolate your computer quickly, and use the remote management features of vPro to fix your computer. After your computer is working again, they then restore your connection, and all is well with your system. IT can specify certain system agents stay active, and if these are disabled (either by you, or bad software), they can fix it without corrupting the system. The vPro hardware filters are programmable and watch the characteristics of the traffic that comes in and out of the OS (it doesn't know that you're writing an email to a long lost friend - but does know if your system is trying to infect the rest of the network). When a problem has been identified, IT has the ability to flip a "switch" and limit your network connection so that only they can access your computer (and you no longer pose a risk to the rest of the environment).

Nonvolatile Memory and Third Party Data Storage for Software Agents

Ok - that's a mouth full!!! What is a third party software agent? A third party agent would be a piece of software which runs on your computer to make sure things are working well (thin firewall, antivirus, or any of those hundreds of little icons on the taskbar). These software agents can store information in the nonvolatile memory (memory that stays around when the computer is powered off), and then remote applications can read or update this information even when the computer is frozen or turned off. Other information which can be stored in the third party data storage can be anything from system configuration (making sure someone hasn't compromised your system) to how many times you booted your computer without having the keyboard plugged in... By knowing this information, the security experts in the world are able to help ensure your cornucopia of information stays safe! For example, lets say your virus scanner stored information about how up-to-date your protection is, the IT department can check this information and figure out if your system needs updated (even when the computer is turned off).

Trusted Execution Technology and Virtualization

This, I feel, is the most interesting. It is a simple but complex thought. With vPro, servers can access any vPro enabled computer. With virtualization, the computer now is able to run multiple OS environments at the same time. If you were to run two operating systems on the same computer, you can layers the access to core parts of the computer and in turn increase security. With Trusted Execution Technology (TXT) programs can execute in an secure memory space and not allow other programs to modify it - done at a hardware level making it much more safe.

What other things would you expect for security? Post it!


The BriForum Experiance:Through the eyes of the intern

“The Intern’s” Understanding vPro: Chapter 2-What is it used for/ why should I use it?

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