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When we ask an IT administrator what their top manageability challenges they face everyday, they always respond with "Users" or "something in between the computer and the chair"... and then go on to tell us their other manageability challenges that can actually be solved. From our research, here is a list of the top 3 Manageability concerns that keeps an IT Administrators up at night. The list is not necessarily in any order of priority.

  • More accurate and easier hardware and software inventories
  • Less costly and easier remote repairs
  • Create a more secure environment
    • Quicker detection and containment of virus activity and more tamper resistant virus protection
    • Faster and less intrusive out-of-band security patches

Intel is basing a lot of design decisions & creating product requirements based on the above list. Do you agree that these are really your top 3 manageability issues? And, I am very curious to know what is your fourth?

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Aug 28, 2007 7:07 AM Reply Click to view Shaiban's profile Shaiban

I can add - easier and more flexible backup systems.

Aug 28, 2007 11:01 AM Reply Click to view joelsmith's profile joelsmith

On this topic I'd like to add that any tool that allows complete remote remediation and/or troubleshooting,even on hardware issues, saves time and money for the organization (Isn't that the real concern behind all posted concerns?). Security issues cost money in assets, time, and compromised resources like data files. Troubleshooting and resolving issues cost money, and anything that cuts down on what resources and how much time it takes to resolve those issues is sought after. The cost of gathering hardware and software inventories, and the cost of having inaccurate inventories, also creates a need to make it accurate and easy (cost effective).

Any tool set that addresses these concerns is great, and found in Intel vPro. Using an ISV that supports the technology (like Altiris) extends and fills out the tool set.

Aug 28, 2007 11:31 AM Reply Click to view justinstanley's profile justinstanley

I always like to think that the ultimate goal for any IT admin is to completely eliminate the need for his position... to be able to stand up one day, wipe his hands clean, say "Well, folks, my work here is done," and ride off into the sunset like the Man with No Name. It's like the quest for enlightenment: you know it will never happen, but still you strive for it.

Soooo... with that in mind, my fourth would be something like "finding safe, simple, and secure ways to automate anything and everything possible." There are so many parts of an IT job that are repetitive and monotonous, yet absolutely necessary. Any time you can eliminate one of those from the daily grind, my life gets a little easier, my users get a little happier, and my bosses penny-pinchin' fingers relax just a tad more.

Aug 28, 2007 11:51 AM Reply Click to view Ajay Mungara's profile Ajay Mungara in response to: Shaiban

@Shaiban
Thanks for your note. I totally agree with the need for a really flexible backup system. I hate when my system starts to backup because it completely slows down everything I am doing, but I also have experienced the pain of not having a backup.

Aug 28, 2007 11:59 AM Reply Click to view Ajay Mungara's profile Ajay Mungara in response to: joelsmith

@joelsmith .. thanks for your note. I agree with the big need for remote management and the very big value prop for vPro processor technology.

@justinstanley .. eliminate the need for an IT admin .. LOL .. not going to happen anytime soon. You are right about a capability to automate tasks.