IT@Intel Blog

2 Posts tagged with the communities tag
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All My Communities

Posted by Heath Buckmaster Jul 23, 2008

There are so many social/networking/professional tools out there, but they all have a common purpose (or should), and that is to create a community.


  • Professional tools target professional communities - many of them based on the knowledge of a technology, software, product suite, etc. That might be an ERP community, professional group affiliation, or one based on a programming language like C#.

  • Networking tools create a wider set of communities - perhaps based on common interests like group affiliations (Camping/Hiking Clubs, Religious Clubs, Fan Clubs, etc.). They focus less on a professional grouping and more on overall populations, but still with the intent of connecting people.

  • Social tools tend to focus on interactions that, in my opinion, are a bit more coffee shop, telephone, local park. In other words, they are less about connecting people and more about chatting on day to day stuff. They don't necessarily focus on people who might want to coordinate a camping trip or ask technical questions, but they offer an online watercooler for socialization and gossip and play.

Each tool has a user base, with some overlap, but they tend to tailor their offerings based on the type of user they really want to visit. Take a look at MySpace*, for example - you can completely customize your profile with music, videos, flash animations, colours, whatever. You can't do that on something like LinkedIN* because that's not primarily what it's about.


When I'm at work, I focus on the Professional or Networking tools - places I can go to ask questions about a technology problem I'm having, or to find someone who not only likes the Sci-Fi Network* show Eureka but wants to chat about geek gadgets for the digital home.


When I'm at home, I think less about work and so I shift my focus to Networking and Social tools. I'm more inclined to look for people who want to chat about the latest episode of American Idol, or perhaps go read the latest deliciously sarcastic blog from TV icon Bobby Rivers.


I'm part of any number of communities that are dynamically created based on my hobbies, interests, and likes. It's exponential the number of communities I'm a part of on any given day, but I thought it might be interesting to figure out just how many.


So here's what I consider to be 10% of the communities that I am a part of:


First, I will boil it down to the lowest common denominator and eliminate things like: human being, on planet Earth, inhabitant of the Milky Way Galaxy, and anything that would be consistent with every other person on the planet.


So what does that leave... US Citizen, NC Native but CA resident who lives in the Sacramento area, employee of a high tech company, team manager, user of an overloaded laptop. Alumni of a college that gave me a BSBA in Information Systems, formerly a member of a professional organization at said college, alumni of my high school and the marching band, child actor (used to be in a lot of plays when younger). Camper, book reader (sci-fi, horror, comedy, adventure), bike rider, gardener, writer of books, lover of reference materials/trivia, bicentennial quarter collector, RPG game player, movie watcher (sci-fi, action, comedy, thriller), music listener (ambient, jazz, soft pop, 80's), caretaker for three cats. Sushi eater, coffee drinker, non-American sports car driver, and lover of diet Pepsi* vanilla.


Now that I write all that out, I don't even think that's 10% of the communities I'm a part of. I can think of a hundred other aspects of my personality/life that would lend themselves to larger communities...so how is this at all useful?


The example that I'm prone to use when asked about the value of Social Networking/Communities is this... I want to find people of any gender and any race, working at the same place I do, who like to eat sushi for lunch, who are fans of Stephen King novels, have some experience in wiki's and online document repositories, and have a background in organization development. And then I want to schedule a lunch with those folks so we can discuss putting together an internal website on org development BKMs, and after we're done talk about the latest novel from our favourite horror writer, all the while enjoying unagi and maguro.


That, to me, is the power and usefulness of the community. Where do you find value?


* Company and/or product names are copyrights and trademarks of their respective companies.

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I've got profiles everywhere these days, and not just on the internet, but on the intranet as well. I'm sure we've all got a variety of external faces, whether on Yahoo*, MSN Spaces*, Facebook*, myspace.com*, LinkedIn*, or the myriad of other social networking sites out there.

But what about on the corporate intranet? It can get just as complicated there, especially if you are trying to find someone who knows something about something that no one in your organization knows anything about!

We're starting to see social networking tools for the enterprise show up in evaluations, and I really do hope we implement something within the company - there's incredible value in knowing that I could search for organization development and find a person who is in another division that did an OD project last year that's exactly what I'm trying to do now. But we're not quite there.

Right now I've got a pseudo-profile on my internal blog, another on our internal wiki, another on our document collaboration environment, another that's part of my email signature line, and I'm sure there's yet another floating around somewhere. If someone wanted to know what I've been up to for the last 12 years at Intel, they would have to look around in three or four different places to get the full story, or just ask me for a copy of my resume.

Part of that is my fault - I just need to pick one place to keep updated and point everything else to it, but the problem there is that now I'm sending people to sites that might not be their PREFERRED location for social networking. As an external example, let's say you've got a personal blog on wordpress.org, but you've also got a myspace account and another on MSN Spaces. All three have blog functionality, which do you pick? Do you post to all three at the same time, or do you point people to one or the other? What if one of your friends prefers MSN Spaces, but you keep sending them to wordpress.org to read your blog?

It's profile overload! Not only do you have profile/personal info in 10 different places, but you're trying to communicate redundantly based on other people's preferences. Stop the madness!

I'm now to the point where I'm shutting down my profiles on sites that are just secondary or tertiary, and if people want to know who I am and what I'm wearing, they will go to the one site that has it all, because realistically, whichever site you choose will have another competitor in 6 months that everyone will flock to and add 500 friends they've never actually met before. In my mind, I'm seeing a group huddled together moving in unison from one corner of the room to the next as the latest social media site pops up.

Will it settle any time soon? I doubt it. There are many competitors that are getting into niche areas and offering more for your money (which in most cases is free). It's a challenge outside and a challenge inside. At least within the company you can create a "mandate" that says here is the site to create your profile and it's what the company is going to use.

Maybe some day everyone on the planet will have an ID number and their own website. I want to be 0100100001000101010000010101010001001000.com.

  • Websites and locations mentioned in this blog are trademarks and properties of their respective companies.

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