Using six sigma in IT

GeorgeClement — Tue, 01 Apr 2008 15:18:27 GMT

Just finished my green belt project analyzing how effective web analytics is in identifying applications no longer required by IT (and should be archived) . the project went well I had some interesting data to show for it and it def drove a decision.

I'd have to say that LSS gave me some new tools to use. The templates we use internally are ok but If I was outside I'd probably stop by http://lssacademy.com/downloads/ and check out their C&E and FMEA.

Some advice to others looking to start a GB project I'd like to mention a couple of general things I learned from setting up and running mine:

Don't boil the ocean - Improve an existing process as your green belt project.
Use Six Sigma tools to measure process output and identify where failures impact results (FMEA, C&E, etc).
Apply Lean Thinking to a step that has a lot of failure.
Measure improvement using Six Sigma tools (remesure your failure rate / speed / or what every you has as the cause of your failure).

IT@Intel Blog

Using six sigma in IT