Thank you for writing!
Could you try to uninstall and re-install (http://communities.intel.com/community/appup/blog/2010/05/24/how-to-reinstall-intel-appupsm-center-for-windows) the Intel AppUp software client?
Could you also provide us with information about Windows XP Service Pack you have installed?
I'm afraid I'm having the same problem. Only I'm running Windows 7 Home Premium on an Asus Eee PC 1505, Atom N450 processor. Windows is fully updated and I have confirmed the firewall is not blocking Appup. Any ideas? I let me know what if any other information would be helpful.
Hi crawford813,
Have you tried to uninstall and re-install the AppUp(SM) Centre again and are you using the latest version? If not, please download the latest version of the AppUp(SM) Center from this link and install it: http://www.intel.com/appup/
Is your netbook connected to the network wireless? For testing purpose can you test it by having a wired network connection?
Also, is it possible to test on a different network?
Please let us know if the problem remains after performing the above tests.
Regards
Rooven
Intel® Technical Support
Intel® Atom™ Developer Program
Intel AppUp(SM) Center
Good day!
Please make sure you have the latest version of AppUp and also could you send the screen shot of this message (in the attachment) to the e-mail appdeveloper.support@intel.com with the description of your issue. Thank you!
Regards,
Anastasia N.
Intel Customer Support – Software and Services, under contract to Intel
http://www.intel.com/partner
http://appdeveloper.intel.com
http://www.intel.com/appup
I have the same issue on Windows XP with SP3. I'm online behind a NAT-firewall and every program runs just fine except AppUpp...
Another problem is when domain name part of email address begins with a number, I get an 'Invalid user name format' error. So, it is a valid domain name.
Good day!
Coulld you tell us what version of the AppUp do you use? (When have you downloaded it?)
Thank you!
Regards,
Anastasia N.
Intel Customer Support – Software and Services, under contract to Intel
http://www.intel.com/partner
http://appdeveloper.intel.com
http://www.intel.com/appup
I download it on Friday, July 16.
MD5 hash is: 3D04B9A43A0989F806FC97AEA3D735AC
I get a packet capture with a Wireshark and found, that AppUp client discovers a proxy on a network, despite the fact that this option is disabled in connection settings in Control Panel. We have such proxy in the office, but it requires authorization. Client does not understand the proxy answer and does not display a detailed error, which could help to investigate the issue. In order to address the problem, I disable authorization on the proxy for all connections coming to *.intel.com. Now client works properly (except for email issue described above).
To address the issue globally, I propose the client to perform connection attempts in the following order:
1. Direct TCP connection
2. Through a proxy definded in settings from Control Panel / Internet Options
3. If proxy automatic detection is enabled, try to discover and use it
4. Fail
Also it would be nice to have a connection log somewhere.
Hello,
I will pass on your suggestions to our development team. Also, I will forward the issue regarding email addresses beginning with a number.
Regards
Hal G.
Technical Support Team
Intel® Atom™ Developer Program
Intel AppUp(SM) Center
Hello,
I was unable to duplicate the issue with domain names beginning with a number. Can you give me an example of an e-mail address that fails?
Regards
Hal G.
Technical Support Team
Intel® Atom™ Developer Program
Intel AppUp(SM) Center
Hello FunnyPenguin, Thank you for your reply, I have forwarded the details to the team. Best Regards Cemal C. Intel Customer Support Intel® Atom™ Developer Program Intel AppUp(SM) Beta Center
Hello,
I cannot duplicate your issue with domain names. Please send a screenshot of the error to us from here: http://appdeveloper.intel.com/en-us/contact
Also, what browser are you using?
Regards
Hal G.
Technical Support Team
Intel® Atom™ Developer Program
Intel AppUp(SM) Center
Here you can look at the screenshot:
http://img818.imageshack.us/img818/4813/appupsignin.jpg
As for the browser, I use both IE8 & Firefox. But why does it matter? Does AppUp use system default web-browser engine?
Thank you! I can see the issue now. I will forward this to our development team.
Regards
Hal G.
Technical Support Team
Intel® Atom™ Developer Program
Intel AppUp(SM) Center
