Hi,
Thank you for your query.
Were you able to successfully creating your account (when registering)?
Did you get any error during the registration process?
Which version of the client are you using? (Windows or Moblin)?
Have you tried re-installing the AppUp(SM) Center?
Please give us the above details and I will investgate what might have gone wrong.
Regards
Rooven
Intel® Atom™ Developer Program
Intel® AppUp(SM) Center
I am having the same issue. Regester went successufly, but will not let me log in or retrieve password.
Hi jsvoros,
Please note that the registration might take some time to get approved on our database.
Please can you try again and let us know if the issue remains.
In case the issue remains, please can you re-install the AppUp and give us the same information I requested from the other user above and I will investigate.
Regards
Rooven
Intel® Customer Support
Intel® Atom™ Developer Program
Intel® AppUp(SM) Center
Hi FWIW I also had the Oops message when I tried to change my password this way.
It did seem to change it, but it was very confusing when it happened as I was not sure if the change registered, and so next time I logged in, I attempted both my old and my new password to be sure.
I will try again to change the password just to see if this is a reoccurring issue.
I am on a Windows 7 Starter Netbook (brand new) running the latest version of AppUp Client.
Hi Jonny,
Thank you for your feedback.
I will verify this and get back to you.
Regards
Rooven
Intel® Customer Support
Intel® Atom™ Developer Program
Intel® AppUp(SM) Center
Jonny,
I have replied to your query on this Post.
Regards
Rooven
Intel® Customer Support
Intel® Atom™ Developer Program
Intel® AppUp(SM) Center
Have this problem that is reported. Got the Welcome mail and tried to sign in but cannot do so. How long does the server needs to get my info updated ??
Hi Mookster,
Thank you for your query.
Sometimes it may take a little while for you to be able to be able to login to the AppUp(SM) just after registering, but in general if you have received the welcome email you should be able to successfully log-in on the client.
Please can you try again after some time and let us know if you still are unable to log-in?
Also can you provide us with the following information so that we can investigate if there are any issues with your account?
Can you specify where are you currently located?
What is the username (or what is your first and last name you registered yourself for accessing the client)?
On what operating system are you using the AppUp(SM)?
Please note that for privacy reasons you may also send us these detail via our Email Support Request so that your information is not visible to other users: http://supportmail.intel.com/scripts-emf/welcome.aspx?id=42,145,3232
If you are still having the issue, once I get these requested information, I will investigate and get back to you.
Regards
Rooven
Intel® Customer Support
Intel® Atom™ Developer Program
Intel® AppUp(SM) Center
hello! im from sweden, registerd my account for like 48h ago.
Got an email from intel that said registration went sucessful but i can log in.
Using win7, latest intel appup software, username: lagstrom.niklas@gmail.com
Hope to get som help.
Regards Niklas
Hi Niklas,
Thank you for informing us about this issue.
I have verified on our system and I can confirm that you have been registered with us on the 1st July 2010.
I have made some changes to your account, please can you try to log-in again?
If still you are unable to log-in, please can you tell us if you are getting any error message?
Regards
Rooven
Intel® Technical Support
Intel® Atom™ Developer Program
Intel AppUp(SM) Center
