7 Replies Latest reply: Apr 9, 2010 3:55 AM by DG.Rooven RSS

Needs work - I guess that's why it's beta

jonat Community Member
Currently Being Moderated

I successfully downloaded the software, installed it and registered.  I was annoyed that I was forced to supply a credit card even if I wanted only free things.

 

I downloaded and installed Boxee through the store.  This seemed to work, but when I told it to launch Boxee, nothing happened.  Same thing when I used the shortcut under Windows.  Of course, I don't expect Boxee to be usable on most any Atom-powered netbook of today (perhaps in the future).

 

Some grumbles:

  • The AppUp Center web site tells you almost nothing - it doesn't even have a list of the apps available.
  • When installing the Center, it mentions free trials, but there's no mention of that in the store itself.  I did find a mention in the FAQ here, as well as the refund policy. This needs to be more clearly explained.
  • The center software itself is very slow to load on my Dell Mini 9.  It did eventually get there but took 3-4 minutes.
  • When I click the link for help and am taken to the Intel Communities, if I try to log in with my AppUp login, it doesn't work. I have to register yet another login.
  • The descriptions of some apps in the store have formatting problems - perhaps with non-ASCII characters.  Where I should see an apostrophe in the Boxee description, I saw a square box instead.
  • 1. Re: Needs work - I guess that's why it's beta
    Mary Dillon Community Member
    Currently Being Moderated

    Thanks for the feedback - sincerely.  We have this community for our beta users to give us not only what's going well, but more importantly, what's not so we can fix it.  Supplying a credit card for free apps a popular topic already.  Requiring verified billing information (eg, a credit card) during registration helps restrict the distribution of apps to only where they're supposed to go.

     

    Boxee should work for you on an Atom Netbook.  Are you getting any error messages when you try to launch it?  Is it showing up in your task manager as an active process?  For your other comments -

     

    Some responses:

    • "Web Site lacking content": The AppUp Center web site is currently just a lunching pad to give some information and a place to download the client.  There are plans for a much more thorough website, but we definitely want to take in feedback from our community on what that should look like.  I'll pass along your comments to that team.
    • "Free Trial verbiage missing on center": Great comment on the center more clearly stating about the "try before you buy" period.  We'll see if we can influence the team to include that in the next round of changes.
    • "Load Time": We've seen various load times on the center, and tested on a wide range of devices.  The team is working to bring down the load times, so you should see this improve soon. 
    • "Community Login - Again": Yes, we aren't happy about this either but decided that launching without a community wasn't an option, so we went live with it knowing that our users wouldn't love the idea of another logon.  We are working on an alternative solution to this.
    • "Formatting problems": We saw this one also, but felt that it shouldn't hold up the launch of certain apps because of formatting errors.  The apps themselves *should* launch without any problems, so the formatting problem doesn't interfere with the download and use of the apps.  We're looking to get these fixed.

     

    Again - keep telling us how we can get better!

  • 2. Re: Needs work - I guess that's why it's beta
    jonat Community Member
    Currently Being Moderated

    Mary,

     

    Thanks for the prompt reply.

     

    Regarding Boxee, nothing showed in the task manager and there were no error messages.  I was a bit puzzled to see that in the Start menu, it showed "boxee.exe", whereas on my desktop where I installed Boxee directly, it is "BOXEE". The shortcut should be to a boxee.exe in the Program Files\Boxee folder, but no such EXE was present after the AppUp install.

     

    Regarding startup times - it did start faster the second time I ran it.

     

    Seriously, the web site needs more information.  You know what the AppUp Center download does, but the casual visitor would not have a clue why a download was needed.  If I were to believe the web site, there are a total of four applications in the store.

     

    Oh, one other annoyance. I have not used this part of the Intel Communities before (I am a frequent participant at Intel Software Network), but why do I have to fill in a CAPTCHA every time I post?  It says "helps prevent automated registrations", but I've already registered!  I have not seen any other forum with this requirement.

     

    I would like to see more details on some of the apps - especially the $60 ones!  I had never heard of "Pen Office" before and have no idea why I would want that instead of, say, the free OpenOffice.org software.  Even with a 24-hour trial, I would be reluctant to gamble with $60 for an unknown suite.

     

    Another observation - it wasn't obvious to me at first that there were more than a handful of categories - I had missed the "More" button. And the Center has the same UI mistake I see so many other places - the use of an arrow to indicate more content but the arrow is not clickable!  It is so natural to want to click it.

     

    Lastly, I will say that I find the name "AppUp" to be ugly and not particularly meaningful.  "Intel(R) App Center" would be fine.  Do you really need a name you can trademark here?

  • 3. Re: Needs work - I guess that's why it's beta
    Mary Dillon Community Member
    Currently Being Moderated

    All good thoughts - thanks!

     

    As for Boxee, I'll forward on your issues to the Boxee development team.  Are you able to launch it at all from the start menu?

     

    Good to know that the AppUp center loaded more quickly the second time.  The development team continues to work on performance improvements.

     

    As for the CAPTCHA observation, I feel your pain on that one myself.  I've raised the issue with the platform team, hoping to get this one removed sooner rather than later.

     

    As for the ability to see more information on a paid app, the developers, when they submit their apps, have the opportunity to put additional links for more information and screenshots.  A good suggestion for developers out there to ensure that there is plenty of information available and easy to reach for their customers.

     

    And the categories issue - I've submitted that to the development team for improvement in visibility of categories and finding apps in a future release.

     

    As for the name -- I've passed your feedback on to the team responsible.

     

    All great feedback - keep it coming!

  • 4. Re: Needs work - I guess that's why it's beta
    jonat Community Member
    Currently Being Moderated

    Nope - can't launch from the start menu.  As I indicated, the Boxee main program executable simply isn't there.  Since I see someone else successfully installed and ran Boxee, I'll reinstall and look more closely at what happens.

  • 5. Re: Needs work - I guess that's why it's beta
    Mary Dillon Community Member
    Currently Being Moderated

    Keep us posted on what you observe when you uninstall and reinstall.

  • 6. Re: Needs work - I guess that's why it's beta
    ifse Community Member
    Currently Being Moderated

    I downloaded the software but couldn't create an account. It says that I must be online. Of course I was online.

     

    This app idea is interesting, but really is it ready for even beta yet? So many broken links, so many confusing loops just to get basic information, and then now I can't even open an account... How many people will be patient enough to give it a second try? So much publicity and fanfare, and then nothing...

  • 7. Re: Needs work - I guess that's why it's beta
    DG.Rooven Community Member
    Currently Being Moderated

    Hi,

     

    Thank you very much for your feedback.

     

    The Intel® AppUp(SM) is still a beta version. Many more fixes and enhancements will be brought on future releases/builds. We are more than happy to hear your comments and feedbacks about your experience using the interface. I will pass the information to the development team for consideration.

     

    Concerning your issue with you account creating that require internet connection though you are connected to the interner, please can you have a look at the following post: http://communities.intel.com/thread/9988?tstart=0

    A similar issue has been discussed there and one user has found a work-around. If this does not resolve your issue, please get back to us with more information about your system and we will investigate as required.

     

    Regards

    Rooven

     

    Intel® Atom™ Developer Program

    Intel® AppUp(SM) Center

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