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2 Replies Last post: Oct 8, 2008 5:47 PM by Michele Gartner  
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Oct 3, 2008 1:05 PM

Vpro support resources

 

Hello,

 

 

I am trying to do some labor research on the benefits of using VPRO enabled technology to perform remote services instead of traditional dispatch of desktop resources. More specifically, assuming there is a 100% vpro enviornment, anybody got any data on the average time that remote "person" completes a remote software ticket? I am trying to calculate the amount of vpro "remote" engineers I would need to support my enviornment and establish a baseline on the amount of tickets a remote person can complete per day.

 

 

Thanks..

 

 

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Brian Cockrell  
Brian Cockrell
74 posts since
Jan 15, 2008
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1. Oct 8, 2008 2:02 PM in response to: Guest
Re: Vpro support resources

 

In response to

 

 

"I am trying to do some labor research on the benefits of using VPRO enabled technology to perform remote services instead of traditional dispatch of desktop resources. More specifically, assuming there is a 100% vpro enviornment, anybody got any data on the average time that remote "person" completes a remote software ticket? I am trying to calculate the amount of vpro "remote" engineers I would need to support my enviornment and establish a baseline on the amount of tickets a remote person can complete per day."

 

 

Take a look at Michelle's ROI blog here: http://communities.intel.com/openport/blogs/activation/2008/02/25/got-roi-we-do

 

 

Another source of information is the ROI estimator http://support.intel.com/business/business-pc/roi/demo.htm

 

 

Your estimated labor will depend on what types of Use Cases you plan to implement.

 

 

 

 

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Michele Gartner  
Michele Gartner
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Oct 2, 2007
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2. Oct 8, 2008 10:02 PM in response to: Brian Cockrell
Re: Vpro support resources

Here is another resource to check out: ROI Analysis - Realizing The Cost Saving Benefits of Activating Intel vPro Technology

 

It contains all of the ROI docs that I've published. You may also be interested in use case documents, which tell you how to implement things such as network inventory, etc, so you can start saving $$$$. You'll find those docs here: Intel vPro Use Cases: Ways to use vPro in your environment

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