Hello,
Was there any resolution to the problems with this board? Needless to say, I have a machine with the DP45SG installed and it started exhibiting all of these symptoms about 2 weeks ago (crashes, reboots, etc.,.) It ran fine for the first 6 months of it's existence as an OCR worker with no local user. When it had to be used as a workstation, that's when the troubles started. I initially thought it was a heat issue and tried going that route, aftermarket TT heatsink/fan with AS5, turned exhaust fan next to CPU inward to blow directly on cpu/chipset, actively cooling chipset heatsink, etc.,. Nothing works, after the machine is powered on, after about 10mins it locks up. Is Intel offering any fixes or information on this board yet, or do we have to take our chances trying to RMA this motherboard?
Some specs:
BIOS SGP4510H.86A.0116.EB
CPU Q660 stock (NO overclocking!)
RAM - Patriot PDC34G1333ELK 2*2gb
VIDEO: RADEON 4200 PCIx
Any help at all would be appreciated. Thanks!
Hello,
As you have said your system is being used as workstation.Then first of all you should consider number of users to whom your system serves and then conclude the load which is resulting or not and also you should look forward to Intel Upcomping BIOS updates.I think this could be the reason and also check out your processor's compatibilty with board.In most of cases this could be the issue.
In the hope that somebody from Intel is monitoring this thread, I would like to add my dp45sg-based workstation to the list of others that, after a couple of months of trouble-free operation, has now started spontaneously rebooting once a day and randomly freezing.
Some specs of my setup:
CPU: X3370 @ 3.00 GHz (I was told by my reseller that this is an identical processor to the Q9650)
BIOS: SGP4510H.86A.0108.2009.0114.2036
RAM: Kingston KVR1333D3N9/2G (4 X 2GB)
VIDEO: nVidia Quadro FX3700
OS: Windows XP-Pro 64-bit SP2
PSU: Thermaltake Toughpower W0105RU 700W
HD: 3X Seagate 250 GB SATA (configured as Raid 5)
I replaced the power supply, initially suspecting this might be the problem, but it made no difference. As suggested in an earlier posting, I moved the video card from the top PCIe slot to the lower one... I did this yesterday and so far I haven't had my daily reboot, but I'm sure it's coming. I ran 4 passes of Memtest86+ V2.11 and there were no errors. I also ran the PassMark BurnIn tests without any errors detected.
If anybody discovers a miraculous cure, I'm all ears ![]()
Thanks
Hello,
If you have configure any BIOS setting then rebooting could be the result of those settings.Secondly i've seen similar issues and i'm also advising if you using those components like RAM, PRoc and PowerSupply.Then check their compatibility with board so that you can assured whether you're using right parts or not.
It's not the user changing BIOS settings, the RAM, the video card or the power supply. STOP BLAMING THE END-USER FOR THE ISSUES, this is clearly a problem with this motherboard. The only question is whether Intel plans on correcting the problems with a BIOS patch or not. Otherwise it's time to RMA this awful board and go get a Gigabyte or Asus.
Adeel,
Can I ask if you are an Intel employee or representative of some kind? I must admit that your contributions to this thread so far have been confusing at best, and seem to suggest that the problems many are having with this board are self-induced.
Ewan
Hello,
i have the same problem, pc after install Vista (with SP2) still randomly rebooting.
DP45SG (bios 0116)
C2Q 9650
4 x 2GB Kingston DDR3 1333MHz
I tried everything and now, i'm sure, that this is problem with mb.
Hello,
Did you try re-seating the RAM?? I re-seated the RAM and switched it around and so far i am having no problems. From what i have been reading and what i have experienced on my own this would seem to be some type of memory problem or the memory slots on the motherboard. Either the slots have issues (possible manufacture defect) or RAM needs to be seated perfectly. Keep us posted!!!
Hi TeePolo,
thanks for idea, i was pleased, that problem was solved, because for two hours system was stable, but no.......random reboot persist....
Hello,
No, im not representative actually i have experienced several issues with Intel boards and i'm usin them since four years so that i can make conclusions
and i think pref_AMD is not agreed with my suggestions, might be he's right.I'm just sorting out the whole condition and check out how's my experience and o'm also trying to be Intel's representive nowadays.
Hello,
I think you're not convinced with my suggestions and sorry if you mind of my suggestion and tell me whether my suggestions are satisfying or not so that may i help you and if you're waiting for BIOS update then it releases each month if you having any problem then contact Intel's representative at crmotherboard@mailbox.cps.intel.com .If you like my suggestion then thanks.
I got confirmation today that the Intel engineers are watching this thread and are trying to replicate the problem. Just to complicate things a bit more, I'm not running Vista, I'm using 7 RC.
Now before anyone starts pointing fingers at 7; a bit of background. I've been using 7 since Beta, when it first got released to MS Partners. At that time I was using a Gigabyte 965P-DQ6 and had no issues whatsoever. I then installed RC once it was launched and still had no problems. I purchased the DP45SG, did a clean install and my problems started. The Gigabyte board is still in use, still running 7 RC, fully up to date, same software as before and as stable as anything.
Anyway, back to the "troublesome" board. At first the system would lock up/hang once or twice a day. Then the random "resets" started. Some days it didn't hang or reset and other it did, 4 or 5 times per day. I never had any of the same apps open in the foreground when it happened. I must say that every time it's done it (while I was working on the system) was when I either just move or click the mouse or at exactly the same time that I press a key on the keyboard. I've even considered that it could be faulty USB ports as all my devices are USB but then that wouldn't explain the resetting when unattended. I will actually remove ALL USB devices and change the k/m to PS2 just to make 100% sure (as soon as I finish this very long winded post)
I had HUGE problems trying to flash the BIOS as the machine would "hang" as soon as it restarted (before starting with flash process). It took me nearly 2 days to try flash the BIOS from version 83 to anything after. Eventually I used the Intel integrators toolkit and made a "custom BIOS" so to speak. I automated the entire process by using a bootable USB Flash Drive. Once I got the BIOS updated to 116, I re-flashed to the "standard" 116 when the random resets persisted.
I have used 3 different brands of memory to see if that was the cause. Transcend, Corsair & Kingston which all had the same result. I swapped power supplies, graphics cards, hard drives, processor, gone from a RAID 0 to IDE and back and the problem simply remains. I have done a diagnostic start-up and run the computer in safe mode for a day and still it reset. I've uninstalled every single MS update and the problem remains. I formatted my other DP45SG system and left it bare bone; without anything but windows (not even an internet connection) and after nearly 5 days it started resetting. That machine was left untouched (even by me) so NO user input or fiddling.
About 2 years ago I had this same problem with one of three IDENTICAL DG31PR systems. Eventually when the client was about to strangle me, I replaced the board out of my own pocket (with another DG31PR) and low and behold the problem went away without even having to reload the OS. This time around the problem is not simply isolated to a single board, but 3 of 3 that t I have purchased (of which one is running Vista Ultimate x64, different memory and different graphics).
Today my problem changed slightly (for the worse) when the RAID failed directly after a reset. It reported that there is no OS. I turned it off and back on and everything worked fine again (by "fine" I mean the normal lock ups and reboots
).
All I can say at this point is that Intel need to do something really drastic in order to restore faith in their brand and to not lose some very die hard Intel fans.
I have been following this thread for some time now... my $0.02 worth.. since my original post in early June, I have since taken this machine out of service as it is obviously unreliable. As a refresher, MY issue with the board is a full-on hard-lock situation after a couple days. In testing, I determined that this condition is OS independant (Happens on XP, Vista, 2003, 2008, 7, Linux, MSDos.and the various 32/64 bit editions where applicable) . Prior to removal from service, I swapped out RAM (all RAM i have used is on intels approved list for this board) and all the RAM I have used works trouble-free in the ASUS board that I replaced this lemon with. Additionally, I changed the Power supply (used several with a minimum 650W rating.) and was using a Q9550.
Now, the DP board has a 4600 Core 2 Duo, the original RAM, Original Power supply, original all else. It runs fine in this configuration. The ASUS board has the Q9550 in it, and 8GB of RAM i bought to replace originally. Guess what? EVERYTHING, including the DP board are working fine. No, the issue was not thermal, BTW, as I connected an 8 sensor thermal probe to various spots in the machine, and with all the airflow, even the northbridge never got warmer than 140F, and that was with the cover open.
My guess is that there is a Northbridge to Q9x50 CPU compatibility issue. Intel has been absolutely useless in this as they told me I had bad RAM. Convenient that Intel doesnt make RAM and can therefor blame a component that they dont make for problems with the ones they do.
As a side note, the 1333 RAM I have (Kingston) was overclocked on the ASUS board without additional cooling and remained stable for a week under prime95. I terminated the test as it never failed, and the RAM was hot as hell. So, No, INTEL, the Kingston, Patriot, Crucial, and Corsair products I tried in this machine were not the problem.
And finally, no offense Adeel, but from following this thread, I can see that you're not dealing with people who have never assembled PC's before. It's pretty easy to tell that most here have built systems before, and some of us here have built hundreds or thousands. I think Intel needs to speak for themselves, not spoken for by a well meaning product consumer. I do thank you for your input, though.
Hello,
I think you've got to the point where you have changed each component of PC and i like your response which make me feel to get through this issue quickly, first of all check out your board manual for reference as it says about many issues like if you have installed 1GB in DIMM0 then also put 1GB Ram in DIMM0 B.If you don't get what you want then check for an update that resolve a issue with Intel High Definition Audio where audio devices don't give response after resume from hibernation or sleep. This update is available from Microsoft Windows Update.If you satisfy with my help then notify me or if not i will look forward for your answer.
netman61270, I'm using a Q9400 chip and tested with a Q6600 so if you are in fact right that it is compatibility with the chip, then it is incompatible with the entire Quad Core range.
Has anyone else tried testing with a P4, Dual Core or Core 2 Duo?
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