Thank You. Was there a specific error message that we could reference in the future if we come upon this again?
The only error messages I was seeing were the original ones I posted:
Popup:
"Intel Active Management Technology status: Disabled"
Event log:
Source: Intel AMT
Category: UNS
Description:Failed to subscribe to the local Intel AMT.
Other than that, I was getting no communication to or from the workstation.
if you still have the Hardware is there anyway you can run this tool against it? I'm wondering if this can help us detect the problem vs. just the event log item.
Yes, I will run the tool and post the results here in a few minutes.
Here are the results from the CTUVPRO tool. AMT is enabled in the MEBx, but still gives the status of disabled when the OS loads.
Chipset test: Passed
Processor test: Passed
LAN test: Passed
OS test: Passed
AMT test: Passed
BIOS test: Did not pass
TPM test: Did not pass
VA test: Passed
excellent. can you do the same on the 2nd station that was working & post results.. would like to see the compare on the BIOs & TPM..
Thanks
I ran the test on the 2nd workstation and it came up the same.
Processor test: Passed
LAN test: Passed
OS test: Passed
AMT test: Passed
BIOS test: Did not pass
TPM test: Did not pass
VA test: Passed
Hi jemonty,
What test did you run to convince Dell there was a problem?
Thanks,
Brian
First off, working with Dell's tech support on this issue was a little tough. I think in total, I talked with three different reps, each
of which had never heard of AMT or didn't know much about it.
So, each new tech I talked with had to pull up the Dell CBT's before
they could talk to me and then each tech had me run through the same steps. We were just trying to get SMB mode to work, so that is where I focused. I confirmed the AMT configs with the Dell rep. I confirmed that the required
ports (16992) were open on my network and that I was using the correct URL to try and access the AMT web interface (http://hostname:16992). I also gave them all of the info that I posted on this thread originally. The final troubleshooting step that I ran was to acquire another Dell 755 and try SMB mode with it. When the 2nd workstation's AMT responded without any problems, they replaced the motherboard in my 1st workstation.
Quick Question:
When I used th Ctrl+P Command I get to the Intel Menu the machine is asking me for password? where do I get that password from.
Ivan
I just got this so everything is still a little new to me. I just noticed having to do with the hardware that it was disabled. Does it really have to be enabled to make any kind of difference in my every day use of the computer. I use it as home and just for entertainment and emails. Please get back to me if you see fit that would be appreciated, thanks.
