Have you seen this error?

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1 2 Previous Next 16 Replies Latest reply: Dec 6, 2007 1:39 PM by Joel Smith Go to original post

15. Re: Have you seen this error? - Altiris

RobD. Dec 6, 2007 12:43 PM (in response to Alex Pabst)

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Thanks everyone for your input. The OOBMSC console seems to be working now, although it will be some time before I am able to test all the features.

Here are the steps I followed to fix it:

Use Add//Remove Programs to remove OOBM
Run the AMTConfServer.exe tool to remove IntelAMT. Select Yes when prompted to remove database.
Reboot.
Login as Altiris service account
Stop IIS (World Wide Web...)
Run AMTConfServer.exe. Install completed without errors, services started.
Start IIS
Add OOBM back using the Altiris Solution Center
Reboot
Login as Altiris service
Open Configuration > Solutions > OOBM > Provisioning > Users, add my accounts
Logout of server, and verify login from remote workstation with regular account.

Everything is now working in the console. I have the DNS record for ProvisionServer set correctly, however, when I run the DNS test, I get

Resolved "ProvisionServer" IP: 172.27.0.113
Resolved Intel® SCS IP: 192.168.234.235

Where the resolved IP for the SCS is the Dell Remote Access Controller (DRAC) connection on my server. So I'll have to figure out how to fix that next.

Thanks again for all your help.

-Rob
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16. Re: Have you seen this error? - Altiris

Joel Smith Dec 6, 2007 1:39 PM (in response to Ryan Ettl)

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The following blog link shows all I know about this issue, and what steps can be used to resolve it.

http://communities.intel.com/openport/blogs/proexpert/2007/12/06/quick-guide-out-of-band-console-error-current-user-can-t-view-this-page

I hope to add to it as new details are discovered on this issue.
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Anyone resolved this issue before? Any ideas?

When trying to utilize OOBM component with Altiris we ran up against the below errors (screen capture below):

h6. Error connecting to the Intel AMT Setup and Configuration Server. Verify that Intel AMT Setup and COnfiguration Server security settings are configured and AMTConfig service is running. See documentation for details on troubleshooting the Intel Setup and Configuration Server installation.

The connection with the server database has been lost.
h6. Current user can't view this page.
h6. Current user can't change setting on this page.

We tried various solutions throughout the day which included:

https://kb.altiris.com/article.asp?article=38810&p=1 - The SQL instance is running in mixed mode - NO work

Out of Band isn't a licensed product and has no enforcement mechanism so we enabled trace logging per the instructions in this link https://kb.altiris.com/article.asp?article=34418&p=1 Details:

Go to Start > Run, type Regedit, and click OK.
Browse to HKEY_LOCAL_MACHINE > SOFTWARE > Altiris > eXpress > Notification Server > ProductInstallation > {09954bad-a09c-43ce-b8ad-407b6b93c936}.
Create a DWORD value named TraceLevel.
Set the value at 255 Decimal, FF hex.
Download dbgview.exe (DebugView from Sysinternals/Microsoft) from http://www.sysinternals.com/ (you'll be redirected to Microsoft), click into the Miscellaneous section, and download Debugview.
Execute dbgview.exe.
Now walk through the function you wish to capture trace level logging on.
The debug windows should fill up with entries.
Use the Save command when trace logging in complete.

Sent the output to Altiris. They recommend we reinstall OOBSC with the below process...didn't work.

Here is the process recommended by Altiris:

1. From Add/Remove Programs uninstall: ‘Intel Active Management Technology Setup and Configuration Service'.
2. Now on the Notification Server, log in as the user who you will set as the main account for Intel SCS.
3. Browse to the following location: NS Install Path\Program Files\Altiris\Notification Server\NSCap\Bin\Win32\X86\OOB\IntelSCS\
4. Launch the file AMTConfServer.exe.
5. Walk through the setup (During the IIS setup there is a check-box for HTTPS, uncheck this).
6. When complete, restart IIS (Start > Run > type: iisreset > Click OK).

Between all this troubleshooting we also installed intel's SCSConfServer.exe manually. We logged in and it works - we could provision systems, but w\o a Altiris it doesn't matter. Any ideas?

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15. Re: Have you seen this error? - Altiris

16. Re: Have you seen this error? - Altiris

Anyone resolved this issue before? Any ideas?

When trying to utilize OOBM component with Altiris we ran up against the below errors (screen capture below):

The connection with the server database has been lost.
h6. Current user can't view this page.
h6. Current user can't change setting on this page.

We tried various solutions throughout the day which included:

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Anyone resolved this issue before? Any ideas?

When trying to utilize OOBM component with Altiris we ran up against the below errors (screen capture below):

The connection with the server database has been lost. h6. Current user can't view this page. h6. Current user can't change setting on this page.

We tried various solutions throughout the day which included:

The connection with the server database has been lost.
h6. Current user can't view this page.
h6. Current user can't change setting on this page.