Yesterday I made the mistake of updating my Windows 7 Dell XPS 14 with Intel HD Graphics 4000 and NVIDIA GeForce GT 630M to the Intel 126.96.36.19932 driver. I was hoping this would solve some periodic DWM crashes and Chrome hangs.
Since then, it has been non-stop crashes. Chrome behaves erratically. Every time my laptop's screen saver kicks on, the driver crashes, leaving my machine in the dark.
I'm not making this up! Just look at the reliability report here:
This is crazy bad!
Any advice? What should I do?
The problem of your non-stop crashes is indeed the Intel graphics driver that you downloaded from our Intel website since our Intel generic graphics drivers from the Intel website do not support using both Intel HD Graphics 4000 and NVIDIA GeForce GT 630M.
I recommend you contact DELL since the drivers supplied by the laptop computer manufacturer must be used. You can contact them at the following URL:
For more information regarding switchable graphics go here:
You sure can make the recommendation, and I will be more than glad to forward your feedback to our software support and website group. We cannot provide an estimated time for this to happen, but your feedback for sure is important and will be forwarded to higher levels of support.
Thank you one more time for your interest in our products and how to improve their range of features.