Hi there!
I would like to know if the current USB chipset is part of the Intel USB 3.0 eXtensible Host Controller, or Third Party chipset. You can identify the chipset model by checking Device manager, Universal serial Bus controller.
Thanks
Allan.
Sorry I forgot to mention it, It is an Intel USB 3.0 controller, in dutch Windows Device Manager calls it:
Intel(R) USB 3.0 uitbreidbare hostcontroller, what stands for Intel USB 3.0 eXtensible Host Controller I guess.
Verbatim sent me a new firmware for my HDD but it was already installed.
Hi djbuzzi,
The problem you are reporting seems hardware issue. Defective USB port precisely, but before come to that conclusion, you may need to check some things here.
1. Is USB3.0 enabled at BIOS level?
2. Did you test another USB3.0 hard drive on same ports?
The fact you are saying that you connected to front and rear panel, it seems to be a hardware problem with USB 3.0 controller but try following steps above.
Thanks
Allan
Hi Allan,
My USB 3.0 controller is enabled with legacy support: https://dl.dropbox.com/u/18623997/usb.png
I tried every USB 3.0 port on my motherboard and every front USB 3.0 port but none work at USB 3.0 speeds.
I also downloaded the Intel USB 3.0 driver from Asrock and from Intel's website but none work.
The rare thing is that I can see the USB 3.0 controller in device manager and Windows reports my HDD as USB 3.0.
Hi,
The Intel engineering department is aware of this thread and they are currently working to get this issue resolved. I still do not have an estimate time of resolution but you can keep checking this post for updates
Thanks
Allan
hi djbuzzi,
could you please show me how to tell if my USB 3.0 ports are running at hi-speed or super-speed? thanks.
Hi djbuzzi,
Have you tried different hard drive models?
Is there any chance to provide Verbatim disk model number?
Thanks
Allan
I am sorry for posting this late, I thought every new message was sent to my email.
De HDD inside the Verbatim is a Samsung HD204UI.
Verbatim Model # 47659
This is the only USB 3.0 device I have, I yet tried this model in a brand new laptop the Dell inspirion 15R with Intel HM77 chipset but it also doesn't work at superspeed, while it is plugged in the USB 3.0 superspeed port.
I am sure Dell provided this laptop with the best drivers and everything was preinstalled so could not have messed up anything.
I think this drive is incompatible with Intel USB3.0 controllers.
I will try to test it on a Asmedia chipset soon.
When I plug in my HDD Windows gives a warning message, you can also run a Crystal Disk benchmark to see if the transfer speed is above ~30MB/s.
Hi,
I'll forward this information to our engineering department. Thank you for your patience and understanding.
Thanks
Allan.
Update:
I bought myself a WD My Book Essential USB 3.0, and it works at both computers at USB 3.0 speeds!
My Verbatim still doesn't work on my computers but it does work with the showmodel PC's (Realtek USB3.0 controller) in the store.
And it does work on a PC off my friend with Asmedia USB 3.0 controller.
I think I found a solution, although it isn't a real solution.
Because my Verbatim HDD was full with obsolete back-ups I did a full format, after that I did new back-up of my system and saw that the write speed was above 100MBps!
But after 100GB the transfer speed slow down again to USB 2.0 transfer speeds.
This issue appears to be Verbatim's fault and not Intel's.
