Windows 7 does not recognize USB 3.0 device on Intel® Chief River Chipset HM76

Ngo Nhat Huy Jun 27, 2012 8:27 PM

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I bought Laptop ASUS K55VM and my dock HDD USB 3.0 is not recognized by Chipset HM76.

But my dock can be recognized by Chipset HM65 on ASUS K43SD and so far.

ASUS warranty services told my dock wasn't compatible with Chipset HM76. Is that true?

Hope some one can help me!

Thanks very much!

1. Re: Windows 7 does not recognize USB 3.0 device on Intel® Chief River Chipset HM76

Fred_Intel Jun 29, 2012 1:20 PM (in response to Ngo Nhat Huy)

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Hi!

I would like to know the name of the USB 3.0 controller your computer has. Would you please open the Device Manager and let me know the options you have related to USB 3.0 under Universal Serial Bus Controllers? I would like to know the model number of the USB 3.0 Hard Drive as well.

Thanks!!
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2. Re: Windows 7 does not recognize USB 3.0 device on Intel® Chief River Chipset HM76

Ngo Nhat Huy Jun 30, 2012 3:24 AM (in response to Fred_Intel)

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Hi! Fred,
Here is picture about USB controller
And my USB 3.0 device is Cavalry Dock USB 3.0 http://www.cavalrystorage.com/en-cahdd-u3.aspx
Thank you very much,
NhatHuy
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3. Re: Windows 7 does not recognize USB 3.0 device on Intel® Chief River Chipset HM76

Ngo Nhat Huy Jul 3, 2012 3:59 AM (in response to Ngo Nhat Huy)

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I had ready solved my problem.
When I opened my dock HDD, I saw chipset JMS551.
I had updated firmware and now my problem is solved.
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