3 Replies Latest reply: May 11, 2012 2:21 AM by Vinay Pugalia RSS

DH55TC not supporting RAM above 8GB

Vinay Pugalia Community Member
Currently Being Moderated

Hello,

 

I am having a Intel DH55TC motherboard with an i3 processor and WIndows 7 (64bit) Ultimate on my machine. Currently, I am having 8 GB of RAM on my board and it's working perfectly fine.

 

Now, due to some new requirements, I want to increase my RAM to 12 GB by adding one more 4GB module. After inserting the new RAM making a total of 12 GB, the BIOS is detecting 12GB of RAM but the OS boots up very slowly...taking around 10-15 mins and then it also runs very slow. The moment I reduce the total RAM to anything less than or equal to 8GB, things start running smoothly.

 

Can anyone please guide me - what should I do next?

 

Thanks,

Vinay Pugalia

  • 1. Re: DH55TC not supporting RAM above 8GB
    Victor_Intel Community Member
    Currently Being Moderated

    Hello Vinay,

     

    I understand that you are having problems using more than 8GB or RAM memory.

     

    I will like to know the RAM memory part numbers that you are using, and the BIOS version.

     

    Regards.

     

    PV.

  • 2. Re: DH55TC not supporting RAM above 8GB
    Vinay Pugalia Community Member
    Currently Being Moderated

    Hello,

     

    Thanks for reverting. Can you please guide me how to find out the RAM part no. and the Bios Version?

  • 3. Re: DH55TC not supporting RAM above 8GB
    Vinay Pugalia Community Member
    Currently Being Moderated

    Hello Sir,

     

    I could manage to collect the below details. Don't know of how much help they will be but hoping for the best -

     

     

    Description:
    Operating system: Microsoft Windows 7 Ultimate (version 6.1.7600; build 7600)
      Name: Microsoft Windows 7 Ultimate
      Version: 6.1.7600
      Build: 7600
      Install date: 13-08-2011 16:36:37
    Model: DH55TC__
    BIOS: Intel Corp. (version: TCIBX10H.86A.0037.2010.0614.1712; date: 14-06-2010)
      Manufacturer: Intel Corp.
      Version: TCIBX10H.86A.0037.2010.0614.1712
      Date: 14-06-2010
    Serial number:
    Motherboard: Intel Corporation (DH55TC; version: AAE70932-302)
      Manufacturer: Intel Corporation
      Product: DH55TC
      Version: AAE70932-302
    Chassis: Desktop
    Processor: Intel(R) Core(TM) i3 CPU 540 @ 3.07GHz (architecture: x64; 3059 MHz)
      Name: Intel(R) Core(TM) i3 CPU 540 @ 3.07GHz
      Manufacturer: GenuineIntel
      Max clock speed: 3059 MHz
      Architecture: x64
      Level 2 cache size: 512 KB
      Socket type: XU1
      Version:
    Physical memory: 7.8 GB
    Memory slot: 4.0 GB (CHANNEL A-DIMM 0; form factor: DIMM; memory type: Unknown)
      Capacity: 4.0 GB
      Device locator: CHANNEL A
      Bank label: CHANNEL A-DIMM 0
      Form factor: DIMM
      Memory type: Unknown
      Manufacturer: Undefined
      Speed: 1333 ns
      Max capacity: 16.0 GB
    Memory slot: 4.0 GB (CHANNEL A-DIMM 1; form factor: DIMM; memory type: Unknown)
      Capacity: 4.0 GB
      Device locator: CHANNEL A
      Bank label: CHANNEL A-DIMM 1
      Form factor: DIMM
      Memory type: Unknown
      Manufacturer: Undefined
      Speed: 1333 ns
      Max capacity: 16.0 GB
    Memory slot: Empty
      Capacity:
      Device locator:
      Bank label:
      Form factor:
      Memory type:
      Manufacturer:
      Speed:
      Max capacity: 16.0 GB
    Memory slot: Empty
      Capacity:
      Device locator:
      Bank label:
      Form factor:
      Memory type:
      Manufacturer:
      Speed:
      Max capacity: 16.0 GB

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