1 2 3 4 5 Previous Next 69 Replies Latest reply: May 12, 2012 2:21 PM by Realman Go to original post RSS
  • 15. Re: Windows 7 media center crash in igdumd32.dll
    pvandam Community Member
    Currently Being Moderated

    I'm so glad I found this thread. I knew I was not alone but previous posts referred to tweaking with the Memory voltages.

    Another gentelemen http://forum-en.msi.com/index.php?topic=138787.msg1038898 reported a specfic relationship with Intelgraphics.

    (which makes sense given the crash happens in an Intel module.. :-) but he has aperentlyu swapped hardware and tested with many different configurations.

    As soon as he replaced the video card with an AMD the problem was gone.

     

    My setup is an Intel DH76CF board and I also use the integrated graphics over HDMI.

    Before this board I had the DH57JG, in which I had never seen/experienced the specific crash.

    As soon as I switched to this new board, the problem has been there a few times a week, sometimes days not, then 3 times in a row.

    I don't have DVBLink, but I use 2 USB attached Anysee DVB-C tuners and their latest drivers.

     

    My troubleshooting consited of:

    - Swapping memory (since other threads indicated that might be the rootcause) but no luck
    My first memory was Corsair (sorry no further details without opening the box)

    - Alwas updating to latest BIOS and Intel Graphics driver

    - Clean install with only the basics to use Media Center (tuners)

     

    The crash mainly occurs when starting or switching TV channels (Live TV), but I have also seen this (less frequently though) when starting

    recorded TV Shows. To me this proves that it is not related to the TV Tuner driver as that driver is not used when playing back recorded TV.

    I believe it is HD noly, but cannot confirm, all the channels I use most are HD.

    I have not seen this wth DVD/Bluray playback, or any other movie format.

     

    Knowing that there are more people with different hardware configurations and the same crash, makes me stop researching memory.

    (I was about to buy another memory kit, just to see if that would help.)

     

    I'm hopefull that now this is documented on an intel board it will become more visibile and that a driver/bios update at some point will fix it.

    I'm done trying reinstallations and different driver combinations, my hope is on drive and bios updates to fix this.

     

    Happy to report more information from my system, as I will keep monitoring this thread.

  • 16. Re: Windows 7 media center crash in igdumd32.dll
    gerd.meier51 Community Member
    Currently Being Moderated

    Hi pvandam,

     

    did you use Kingston memory when you had the problems with the Intel onboard graphics?

  • 17. Re: Windows 7 media center crash in igdumd32.dll
    pvandam Community Member
    Currently Being Moderated

    I've test with 2 different types. My first was Corsair, and the second was a less known brand (not Kingstonn definitely).

    Both consited of 2 modules, making up 4GB and had different speeds.

     

    I would have to open up both systems to get more details, but I'm starting to be more convinced that it is not memory related.

    Some people might have been able to solve it by tweaking memory, but the situation clearly needs better handing in the driver.

  • 18. Re: Windows 7 media center crash in igdumd32.dll
    pvandam Community Member
    Currently Being Moderated

    For completeness, here's the infor from my latest crash:

     

    Stopped working

    Pad naar toepassing met fout: C:\Windows\ehome\ehshell.exe

    Probleem met handtekening

    Naam van probleemgebeurtenis: APPCRASH

    Application Name: ehshell.exe

    Application Version: 6.1.7600.16385

    Application Timestamp: 4a5bccdc

    Fault Module Name: igdumd32.dll

    Fault Module Version: 8.15.10.2509

    Fault Module Timestamp: 4e5e8fd6

    Exception Code: c0000005

    Exception Offset: 000f90d0

    Versie van besturingssysteem: 6.1.7601.2.1.0.256.1

    Landinstelling-id: 1043

    Extra informatie over het probleem

    Bucket-id: 2611253186

  • 19. Re: Windows 7 media center crash in igdumd32.dll
    elbman Community Member
    Currently Being Moderated

    I tried to clock down memory, using lower speed to be more stable - no success (giving a bit more voltage also has no effect)

     

    In every setting Memtest86+ does not find any Memoryfailures.

     

    The Problem occuered even when using VGA Monitor (DVI to VGA), it's not HDMI specific!

     

    It must be an Intel Integrated Video driver issue...

  • 20. Re: Windows 7 media center crash in igdumd32.dll
    pvandam Community Member
    Currently Being Moderated

    Yep, it is time for Intel to ask us some relevant additional information.

     

    Looks like we ruled out hardware and memory to be the common element.

    Also, not tuner specific. (seen DVBLink, Digital Devices, Anysee)

  • 21. Re: Windows 7 media center crash in igdumd32.dll
    DanB Community Member
    Currently Being Moderated

    Intel ??? (since 22 Days no sign)

  • 23. Re: Windows 7 media center crash in igdumd32.dll
    pvandam Community Member
    Currently Being Moderated

    I have just tested with Intel HD Graphics driver from Oct 27, which is pretty new (2559).

    Same problem. Had a crash within minutes after installing when switching a channel.

  • 24. Re: Windows 7 media center crash in igdumd32.dll
    pvandam Community Member
    Currently Being Moderated

    Oops, I had te revert back to 2509.

    The crash in igdumd32.dll was, all of a sudden, all over the place (when switching channels)

    Now, the new 2559 is not (yet) certified/released for my Intel board, but it is interesting to note that it enhanced the problem.

     

    Maybe this can help Intel think in a certain direction.

     

    I'm getting more and more convinced that this is an Intel driver issue.

  • 25. Re: Windows 7 media center crash in igdumd32.dll
    pvandam Community Member
    Currently Being Moderated

    After having been stable for a few days, this problem was in Crisis Mode yesterday

     

    We were watching a prime-time-family-live-show. (Ok we didn't exactly watch live, started 30 minutes later to skip commercials..)

    Well during playback of this program, which was stil recording, we had about 8 crashes in a row. Mostly while we were trying to skip the commercials.

    I don't have to mention what this did to the Media Center confidence in the family....

    And no, this was not an attempt from the advertisers to get me back to watching commercials...

     

    What this might add to the scenario, is that it not only happens when switching channels.

     

    - Switching Channels

    - Starting Recorded programs

    - Skipping/rewinding/fastforwarding in Recorded programs

     

    All seem to be able to force the crash, and I think it is in HD Channels only, but as I only ever watch HD channels reguarly, I cannot fully confirm that.

  • 26. Re: Windows 7 media center crash in igdumd32.dll
    Realman Community Member
    Currently Being Moderated

    I have installed new driver 2559. The same issue

  • 27. Re: Windows 7 media center crash in igdumd32.dll
    pvandam Community Member
    Currently Being Moderated

    Since Intel doesn't respond to this, I tried to log a Support call in an attempt to try to point intel to this thread.

    I believe the thread has all information about this problem and it is experienced by multiple users.

     

    But Intel doesn't support components individually through Chat/e-mail

     

    Any other tips on getting Intel's attention to this?

  • 28. Re: Windows 7 media center crash in igdumd32.dll
    Albrecht Community Member
    Currently Being Moderated

    Intel HD+ Intel drivers = Garbage

    Tell your friends, stop buying this crap... they will learn or go out of buisness...( they have great Cpu's but their video graphics bite it )

     

    Intel HD are basic garbage to see what goes on in your system, other than that they bite the big one...

     

    Psst, Hey intel why does your competition make great video cards... maybe the bought ATI ... hint .... Intel HD compaired is garbage next to them.


  • 29. Re: Windows 7 media center crash in igdumd32.dll
    pvandam Community Member
    Currently Being Moderated

    Almost 2 weeks later and still silence from Intel, how do we activate them?

    Saying that Intel Graphics is garbage doesn't help anyone and I'm sure Intel would have an interest in investigating such crashes.

     

    Anyway, I've been able to rule out that it is tuner related, I'm also seeing it with playback of my 1080i AVCHD files from my Sony camera.

     

    So maybe the problem description becomes simpler in that Windows Media Center (ehome) crashes in igdumd32.dll during playback of HD format files (Video Clips, Recorded TV, Live TV all the same).

    Since a few of us more or less ruled out hardware (memory), it is not really up to Intel to come up with a suggestion what we could try.

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