Hello,
I am an happy user of a Samsung Q45 (see the attached report for details of my configuration)
The problem I had initially with the Samsung video driver (15.4.3.0.1283 June 6, 2007) and I still have with the one of intel (15.12.4.1666 March 05, 2009), it’s while using an application, after a while the application stops, the screen becomes black, then it appears the message error 'Display driver has stopped responding and has recovered' OR 'Display driver igfx stopped responding and has successfully recovered'.
After this, Windows vista automatically brings me back to my desktop and the windows of the application stays black. After I have to go through the task manager to stop it and restart it, losing all my work. That’s a major issue.
Even with the Intel new driver that happens sometimes, but so much less.
During my internet research:
- I found out that this error is related to the Intel graphics system and is much more likely to occur when system memory is running low; while playing graphics intense video games or using video or graphics applications, which is my case.
- the error 'display driver igfx has stopped responding and has fully recovered' is an extremely common issue with Vista and can happen with any video card installed. Some companies like HP have a video card update for this kind of error.
More specifically, the problem is that Microsoft allows vista '2 seconds' to locate the video driver, but video card manufacturers(Intel, ATI, NVIDIA) allow 5 seconds for the OS to find it, thus after 2 seconds the screen goes black and a few seconds later it recovers. Microsoft says they will not change the OS to adapt to the way the video cards respond. They are making the manufacturers of the video card figure out an update on their own, which hasn't happened as of yet. Today is April 24 2009, this problem is apparently known since 2007 and I don't know if your last version of chipset / video drivers would solve the problem.
Could you help me please?
Regards,
Sebastien
Hi Sebastien
What is the application you are running that causes this issue?
Thanks
Robert
Robert,
This problem occurs with severals application, but mostly when I am using AutoCAD 2008 Light, World of Warcraft and Guild Wars.
These applications run very well on my laptop, no laggs at all.
From what I read there "http://support.intel.com/support/graphics/intelgm965/sb/CS-026200.htm" and there "http://www.intel.com/support/graphics/sb/CS-028231.htm" , WoW and Guild wars are suupported by my Mobile Intel® 965 Express Chipset Family.
Regards,
Sebastien
I will concur that this is an issue, and a new one at that for me based on the 2 latest G45 display adapter drivers.
I went back to display adapter version 7.15.10.1637 and the behaviors that cropped up from the latest 2 versions have not occurred since.
One of the behaviors that came up with the newer driver versions was graphic corruption in Halo. It never crashed, but in certain parts of the map, the graphics were messed up.
System Event Log:
Log Name: System
Source: Display
Date: 4/17/2009 12:06:48 PM
Event ID: 4101
Task Category: None
Level: Warning
Keywords: Classic
User: N/A
Computer: Home
Description:
Display driver igfx stopped responding and has successfully recovered.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Display" />
<EventID Qualifiers="0">4101</EventID>
<Level>3</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2009-04-17T17:06:48.000Z" />
<EventRecordID>89451</EventRecordID>
<Channel>System</Channel>
<Computer>Home</Computer>
<Security />
</System>
<EventData>
<Data>igfx</Data>
</EventData>
</Event>
Problems Reports and Solutions:
Product
Windows
Problem
Video hardware error
Date
4/7/2009 7:13 PM
Status
More information available
Description
A problem with your video hardware caused Windows to stop working correctly.
Problem signature
Problem Event Name: LiveKernelEvent
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 1033
Files that help describe the problem (some files may no longer be available)
WD-20090407-1913.dmp
sysdata.xml
Version.txt
Extra information about the problem
BCCode: 117
BCP1: FFFFFA8006B8D4E0
BCP2: FFFFFA6002613CA0
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_0_6001
Service Pack: 1_0
Product: 256_1
Server information: 0ed39041-c729-4ef4-90b2-0e375aeec231
Similar issues happen in WinXP with the new graphics drivers when playing Warcraft3 The FrozenThrone. The system broke down when I try to run the game, and give error message or BSOD, regarding igxprd or sth. Rewinding the driver to version 6.14.10.4935 fixed the problem. My video device is GM965 Express on a Lenovo T61 laptop. Hope INTEL would fix the problem in the future.
Hi All
I am currently installing WWC FT and will try to replicate the issue. Stay tuned.
Regards
Robert
How would I get my driver back to that version? I am having the same problem, but with Final Fantasy Online. Also, it occurs even when I'm just using Internet Explorer, not necessarily while gaming.
Thanks.
Please find an error report:
Log Name: System
Source: Display
Date: 20/01/2009 15:23:37
Event ID: 4101
Task Category: None
Level: Warning
Keywords: Classic
User: N/A
Computer: France-PC
Description:
Display driver igfx stopped responding and has successfully recovered.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Display" />
<EventID Qualifiers="0">4101</EventID>
<Level>3</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2009-01-20T15:23:37.000Z" />
<EventRecordID>126574</EventRecordID>
<Channel>System</Channel>
<Computer>France-PC</Computer>
<Security />
</System>
<EventData>
<Data>igfx</Data>
</EventData>
</Event>
Product
Windows
Problem
Video hardware error
Date
20/04/2009 20:20
Status
Not Reported
Description
A problem with your video hardware caused Windows to stop working correctly.
Problem signature
Problem Event Name: LiveKernelEvent
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 2057
Files that help describe the problem (files attached in the post)
WD-20090420-2020.dmp
sysdata.xml
Version.txt
Extra information about the problem
BCCode: 117
BCP1: 87519510
BCP2: 90C19550
BCP3: 00000000
BCP4: 00000000
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1
And also the link for the event log on line
http://technet.microsoft.com/en-us/library/cc756372.aspx
and also:
http://www.microsoft.com/whdc/device/display/wddm_timeout.mspx
Hope this helps,
Sebastien
Hello everybody,
I have the same problem which started after the installation of the newest intel gfx driver. I don't play, just work on my notebook, and this problem appears in almost every 30 minutes independently of applications! It comes on the desktop even if I don't open any application!
I reinstalled an old driver, but I get the same result with a lower frequency.
It's weird that everybody (Microsoft, Intel etc.) knows about this problem without doing something against it.
I havel Intel Series 4 Express chipset and Windows Vista x64
Attila
Probably most frustrating error I have dealt with in fixing computer for 13 years.
Mobile 45 series. Last 2 Intel drivers do same thing. Error happens, on desktop, IE. Doesn't matter the application.
Sorry realized that wasn't so helpful, I didn't add much since the issue I see is 4 series chipset, but regardless...
The 7.15.10.1637 doesn't have the issue, the latest ones do. Vista 64, all applications. Hopefully what's taken from this is it's driver related.
Got the same problem too.. Got an acer laptop, this error just pop up out of no where, dont even know the cause. Try to update the Intel video driver online but still no good. I also tried to uninstall the latest Intel driver and used Microsoft vista default driver but I havent observe if for a long time, it doesnt give me a peace of mind using the default microsoft driver, so i cannot tell using Microsoft driver can fixed the problem.. I consult this issue to Acer Tech support, they adv me to try updating the BIOS, he directed me to their site where I can download the updated one, they've also adv me to reformat my laptop which is did. It goes to well since then but after a few weeks this problem occurs again, Im just surfing the net when this error pops up again, its so weird! coz im not over utilizing my CPU or even the physical memory, Got Dual Core 2ghz and 4gig physical memory, too much specs for just surfing the net and getting this error again.... Red some forum it say, this error might be caused of overheating... Just really dont know, but giving me a hint that could probably right, coz ive been using my lappy for 10hours when this error strikes me again..
Will it be overheating causing the trouble?.. i have a cooling fan under and got fan too..
Hope this things will have a solution to its soonest. Its so annoying....
I have the same problem, using whatever f* program!!! Where are the answer?
It has been reported that the 15.12.2.1637 graphics drive does not have the issue. If you want to give it a try go to the following link to get it. Please post back weather or not it resolves the issue.
http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=17368
For 64 bit OS:
http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=17370
Hello, this issue thats mentioned here has affected me to but I fixed the problem by simply reinstalling the previous driver

