Hello,
I'd like to suggest to you to follow the instructions described in these documents:
If the issue persists, I would like to work directly with you in order to get more specific information of your account and system.
To send us an email from Intel AppUp(SM) center, you can select the Help menu and then select Contact Support. From the Intel AppUp(SM) center Support Community you can select the "Send An Email" link from the Actions menu in the upper left.
Regards,
Marvin Ortega
Intel AppUp(SM) center Support