Hey, I've just recently set up an account and purchased Angry Birds. However whenever I attempt to download Angry Birds or any of the Free Apps, I get the following error message "We could not complete your request. An internal failure was detected. Please try restarting the client. If the problem persists contact support. Error Code: 2"
I have tried restarting the client and computer and even reinstalled the client, but no luck. Am I missing something that I forgot to install?
Thanks in advance.
Can you provide the specific Operating System and Service Pack you are using? Also, is there another PC you can install the client on (using the same account)? This will help us to know if the issue is specific to your PC or to your account.
Intel AppUp(SM) center support
Do both machines have the same virus and firewall software on them?
You might want to try temporarily disabling the virus and firewall software on the machine that is not working and see if that makes any difference.
You could also try uninstalling and reinstalling the AppUp Client software.
This can be done by:
Reboot the system
You can then go back to the Intel AppUp(SM) Center web site and download and reinstall the application again
Intel AppUp(SM) Center Support
They both run Kaspersky PURE and did require the protection to be disabled for the store to actually load the store's front page. So both were disabled at the time of trying to download apps. And my computer running Windows 7 Ultimate with Kaspersky PURE Disabled gets the Error Code 2 and my secondary computer running Windows 7 Home Premium with Kaspersky PURE Disabled downloads/installs/runs apps perfectly. And finally, I've already tried a Reboot and Reinstallation of Intel's AppUp
Thanks for providing these info.
Is your operating system updated to the latest updates available from Microsoft?
Also do you have Adobe Air and latest Java installed?
If not, please could you update your operating system and install Adobe Air? After updating your operating system, please re-install the AppUp(SM) Center and allow it to overwrite the existing installation.
Moreover could you also tell us what is the language of your operating system and what it the version (32bit or 64bit)?
Intel AppUp(SM) Center Support
i'm having this same problem....
continue to get "error 2" when trying to download angry birds, and am unable to complete the download. i previously purchased, tried to download, and received this error.
after checking this forum, i went back and made sure i had the latest adobe air and java (even deleted all my old java), deinstalled/reinstalled the intel appup client, rebooted the computer, and... after i signed in, apparently i had to pay for the app a 2nd time, only to find out again that error 2 was preventing me from dowloading the app. i'm running windows xp professional. fully updated.
can i get a little help here? no way i'm gonna try to buy anything else if i'm buying 2x and can't even download the app!!
to update: intel sent me an automated email since they couldn't respond to me via a 'live' person, with a list of automatically generated documents. one referenced "error code 2", and said the following:
Try these troubleshooting steps:
i had obviously tried the first option - unfortunately the link to the instructions in the second option appears to be a dead link.
still looking for any help available here. thanks.
Please see the following link for a list of error codes and possible solutions: http://www.intel.com/support/software/stores/appupwn/sb/CS-032118.htm
There is a link on the automated e-mail response that you can use to escalate your issue to a "live" person if the suggested fixes do not help. Look for "Escalate Issue" in upper right of message.
If it still fails, please run the Intel® System Identification Utility. The instructions are located at http://www.intel.com/support/idyp.htm
Provide us the Intel® System Identification Utility Reference Number so we can look at the system configuration to confirm it meets the minimum requirements
(Optional) Try installing Intel AppUp(TM) client on a second system to see if you get the same results or if it works.
Technical Support Team
Intel AppUp(SM) Developer Program
Intel AppUp(SM) center
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