Over the last 20 years, Intel’s business and our IT environment have undergone many changes. Similarly, Intel IT’s approach to client managment has matured to meet new challenges and opportunities. We refined our approach to IT client management in overlapping phases focused on centralizing IT services, controlling software proliferation, managing hardware, enhancing mobility, and reducing costs. This enabled us to evolve into a tightly managed organization with a focus on mobility and security. We've learned that having a high centralized approach to IT management enables us to meet our three-fold goals of cutting costs, enhancing security and improving IT staff productivity.