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PROBLEM

How do I sign up for Intel® Remote PC Assist Technology?

RESOLUTION

Intel® Remote PC Assist Technology would be part of a service offering provided by an OEM, Managed Service Provider (MSP), or at the Retail Point of Sale.  As an end-user, one could sign up for the service at the time of purchasing a PC or at anytime later.  In addition, you could request support only when needed by activating a set of keys on your computer.  Please refer to the documentation provided by your PC manufacturer on how to initiate a service request.

PROBLEM

What are the minimum system requirements for Intel® Remote PC Assist Technology (Intel® RPAT)

RESOLUTION

Intel® Core™2 processor with Intel® vPro™ technology-based platform with Intel® Q45 Chipset.

PROBLEM

What is a Managed Service Provider (MSP)?

RESOLUTION

Managed Service Provider (MSP) or Management Service Provider is an organization that manages a customer's computer system and network which are either located on the customer's premises or at a third-party datacenter. MSPs offer a variety of service levels from just notifying the customer if a problem occurs to making all necessary repairs itself. MSPs may also be a source for hardware and staff for its customers.

PROBLEM

Is my connection with my service provider secure?

SOLUTION

.