PROBLEM

Operating System(OS) network connection may not work after you install Intel IT Director when installed on a Q35/Q45 series chipsets and Intel® Gigabit Etherent LAN Controller due to a Network Adapter Driver Compatibility with Microsoft Windows Vista

RESOLUTION

To avoid this problem, you can either download the latest version of network adapter driver from Intel® Gigabit Network Connections AMT or you can disable the Receive Side Scaling (RSS) feature for your Intel® Network Adapter. Please restart the system after installing the latest version of network adapter driver.

Follow following steps to install the network adapter driver:
1.       Download the "Intel® Gigabit Network Connections AMT.exe" file and double click the file to extract.
2.       Extract the files to C:\IntelAMTHotfix
3.       Go to My Computer and right click and select Manage > Continue > Device Manager, double click Network adapters and right clickthe network adapter installed in your system > Update Driver Software > Browse my computer for driver software > Key in C:\IntelAMTHotFix\PRO1000\Win32 (32 bit operation system) or C:\IntelAMTHotFix\PRO1000\Winx64 (64 bit operation system) > select Next to finish the update.
4.       Restart your system.

Follow the steps to disable the Receive Side Scaling (RSS) feature for your Intel® Network Adapter:
1.       Go to Control Panel > Administrative Tools > Computer Management > Device Manager > Network adapters
2.       Open the Properties of the Intel® Network Adapter
3.       Click Advanced tab, select Receive Side Scaling from Settings list
4.       Set to Disabled

PROBLEM

Intel IT Director will not function properly on Microsoft Windows 7

RESOLUTION

Current Intel IT Director is NOT supported on Microsoft Windows 7 operating system.    Currently we support the following

operating systems:

PROBLEM

RESOLUTION

End users can enable ITD log files by the registry key and the log file can be found at the installation folder with format like: ISBNHULog<YYYYMMDD>.txt.

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To enable LOG files, modify the registry key based on 32 or 64-bit operating systems:

1: For 32bit system, please create:

• [HKEY_LOCAL_MACHINE\SOFTWARE\Intel\Intel(R) IT Director\Log], and then create two keys as below:

LogLevel=dword: 00000000; LogTarget=dword: 00000007

2: For 64bit system, please create:

• [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Intel\Intel(R) IT Director\Log], and then create two keys as below:

Loglevel=dword: 00000000; LogTarget=dword: 00000007

PROBLEM

Need to download the latest Intel IT Director software

RESOLUTION

Click here for the latest files and simply slelect your operating system to continue.

PROBLEM

A Privacy Notification window automatically displays when each user logs into the Intel® AMT system.

RESOLUTION

End users can disable this window by selecting the "Do not display this message" checkbox.

However, you can also disable the Privacy Notification window and still keep the application running by modifying a registry key.

To modify the registry key:

1. Open the registry and locate this key: HKEY_LOCAL_MACHINE\Software\Intel\Network_Services\atchk

2. Create a new dword value named +MinimizePrivacyIconAtStart +and set it to 00000001.

PROBLEM

By default, Intel IT Director log service is disabled. But if you want to check the log file for troubleshooting, it can be enabled by change the registry key setting for Intel IT Director. The log file will be stored at the installation folder with format: ISBNHULog<YYYYMMDD>.txt after you enable it.

SOLUTION

1) For 32bit system, please change the register key:

[HKEY_LOCAL_MACHINE\SOFTWARE\Intel\Intel(R) IT Director\Log],

Set the value to:

LogLevel=dword: 00000000; LogTarget=dword: 00000007

2) For 64bit system, please change the register key:

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Intel\Intel(R) IT Director\Log], Set the value to:

Loglevel=dword: 00000000; LogTarget=dword: 00000007

Reboot the system to make the Intel® IT Director start to trace the log messages.

PROBLEM

By default, Intel IT Director uses TCP Port 17000 for communication with client. If your client has some 3^rd party firewall software installed, the software may block this port. It would prevent Intel IT Director from being able to monitor the client.

SOLUTION

Please refer 3^rdparty firewall user guide to release the port 17000 if it is blocked. You also can check if the port is active from Intel IT Director installed system by running “netstat –an” from command line.

If only windows firewall is enabled in your client, please re-run Intel IT Director configuration tool.

PROBLEM

SOLUTION

Please refer Intel IT Director User Guide on how to use the Intel IT Director configuration tool to monitor the clients on non-vPro platform computers.