Discovery Checklist for Microsoft SCCM
Created on: Jan 27, 2009 12:41 PM by Gary Szolnoki - Last Modified: Aug 7, 2009 1:00 PM by Kelsey Witherow
Use this checklist to start gathering the information required for deploying Intel® vPro™ technology in your enterprise.
Customer Contact Information
Name | Date | ||
Company | Phone | ||
Address | |||
City, St Zip | Country |
Intel Contact Information
BDM / EAM | |||
Region/District | Cell Phone | ||
ETS | |||
Region/District | Cell Phone |
Intel Technical Resources Assigned (after approval)
Project Lead | ||||||
Technical Lead | ||||||
Use Case Scenarios | ||||||
It is important to identify early in the activation of vPro technology the most relevant use case scenarios. Please prioritize the list below if more than one. | Prioritize using the numbers 1-7 | Software used for this function | ||||
Remote Asset Inventory | ||||||
Hardware & Software Inventory | ||||||
Remote Diagnostics and Repair | ||||||
Remote power on and update (Encrypted) | ||||||
Other (please explain) | ||||||
Current Inventory of vPro™ Systems | |
How many vPro desktops do you plan to have deployed in the next 12 months? | |
At what rate are you deploying? (e.g. 100/week) | |
How many vPro desktops are on hand, ready to be “activated”? | |
How many are already on customer desks? | |
How many are in a staging area? Specify where (reseller, customer, etc) | |
Are those vPro desktops that have been placed into service in one location or multiple locations? (number of primary sites) | |
Which hardware manufacturer produced the vPro desktops? | |
Make, model, etc. of systems | |
AMT version: | |
FW (BIOS) version: | |
How many vPro notebooks do you plan to have deployed in the next 12 months? | |
At what rate are you deploying? (e.g. 100/week) | |
How many vPro notebooks are on hand, ready to be “activated”? | |
How many are already on customer desks? | |
How many are in a staging area? Specify where (reseller, customer, etc) | |
Are those vPro notebooks that have been placed into service in one location or multiple locations? (number of primary sites) | |
Which hardware manufacturer produced the vPro notebooks? | |
Make, model, etc. of systems | |
AMT version: | |
FW (BIOS) version: | |
Are your vPro systems procured directly from the OEM, or through a VAR? | |
Are your vPro systems shipped directly to a user at a deployment site, or sent to a central location first? | |
Microsoft Account Status | |
Do you have a Microsoft Premium Support Account? | |
How much of your account has already been expended? | |
If you have Premium support, who is your Technical Account Manager (TAM)? | Name: Email: |
Microsoft SMS / SCCM | |
Are you upgrading from Microsoft SMS to SCCM (only answer yes if you are actively using SMS today – many customer own SMS but have never deployed into production)? | |
Microsoft SMS | |
What version is installed at the client\customer? | |
What service pack level is currently installed? | |
Was the Intel SMS Add-on implemented? If yes, what version? | |
Was the Intel Setup & Configuration Service installed? If yes, what version? If yes, was this service installed on a virtual machine (i.e. VMWare)? If yes, how many vPro systems have been provisioned with SCS? | |
Microsoft SCCM | |
Will/Is SCCM deployed on Windows 2008 64-bit or 32-bit or Windows 2003 32-bit or 64-bit? | |
How soon will client\customer look to implement Microsoft SCCM | |
Will SCCM agents be deployed at the same time to all your client systems? | |
Would all the Desktops/laptops be managed by one SCCM Primary Site? If not, please provide planned deployment model. | |
Would SCCM be managing AMT machines in cross domains? | |
Client OS Deployment | |
Which Operating System (OS) do you plan to deploy with your new vPro™ desktop and/or notebook systems? | |
Service Pack Level? | |
What is the complete server OS that will be used for ISV console/provisioning? | |
Are your clients configured with DHCP or Static IP addresses? | |
| Will all vPro clients be a member of your Domain (no workgroup only systems)? | |
Are there any provisioning/image management tasks performed on the systems before they arrive on site? | |
Does your client imaging process allow for additional steps past the initial imaging? | |
Do you use an IT outsourcer (ITO)? | |
If yes, which ITO? | |
Application Security and Authentication Methodology | ||
Do you currently use encrypted communication in your network? | ||
Do you have any issues with the firewall settings or opening certain ports on your routers and clients for communications? (Ports 16992 – 16995, 9971, 56666) | ||
Do you use an Enterprise Certificate Authority in your Enterprise? If Enterprise - please provide hierarchical deployment with SCCM integration? (consult with your PKI team) | ||
If yes, which one? (e.g. Microsoft Enterprise CA) | ||
If not, are there plans to implement a PKI solution in the future? If so, when? | ||
| What size is your certificate key (1024, 2048, 4096-bit)? For you Root and any subordinate CAs? | ||
| Are their security policies that permit you from using a digital certificates from commercial CA's (VeriSign, GoDaddy, Comodo, etc)? | , | |
| If not, what commercial CA do you use and can you use others not used today? | e | |
Would you have any problems creating a separate OU in each domain for AMT objects to be stored? | ||
Do you have a multi-tiered AD Forest or multiple Domains? | ||
Do you use hard disk drive encryption software? Vendor/version? | ||
Do you implement either a BIOS or Hard Disk password (power on)? | ||
Network Topology | |
Do you currently support any of the following in your managed network today: | |
NAT (network address translation) | |
NAC (network access control) | |
NAP (network access point) | |
802.1x authentication / encryption | |
If yes (for 802.1x), is it a requirement for the LAN or WLAN | |
Do you want vPro to work across VPN? | |
For vPro notebooks – which wireless access points are used in your network infrastructure? (please list brand and model) | |
When do you plan to support 802.11n? | |
What is your wireless protocol? | |
Domain Name Services (DNS) & DHCP | |
Does your domain end with .com/.net or others - please provide details for domain? | |
Do you have multiple network domains (i.e. US.Intel.com and UK.Intel.com)? Please list. | |
If multiple domains exist, how many will have vPro systems? | |
| Is your Domain name registered and owned by your company (e.g. as listed in WHOIS) | |
Do you have a mixed client environment (Windows & Unix/Linux) that requires Secure DNS registration? | |
Can you configure your DNS to include a static entry for the Provisioning Server? | |
Is your DHCP server allowed to insert “A” or “PTR” records in DNS on the clients’ behalf? | |
Does your DHCP server support Option 15 (Insert DNS suffix) when providing a client IP address? | |
What is the current Option 15 setting in your DHCP server? | |
What type of DNS/DHCP technology do you have (Microsoft, Bind or some other flavor)? | |
Are clients managed by one DHCP or multiple DHCP servers with different scopes? |
Return on Investment | ||
Would you be willing to collaborate with Intel to determine the cost savings and/or productivity gains realized by the following vPro features? | Yes | No |
Reduced Power costs by turning off systems after hours and performing reliable power on and software updates, patches, or inventory scans | ||
Improved productivity by performing remote diagnostics and repair (reduced desk side visits). | ||
Cost savings realized by having an accurate hardware and/or software inventory | ||
Other (please specify) | ||
Key Customer Contacts
It is imperative that all key contacts, listed below, attend both the Workshop and Activation events. It is recommended that the Activations team postpone these meetings if it is apparent that full attendance will not be achieved.
Customer Contacts | Name | Phone # | |
Client Operations Support | |||
Enterprise Infrastructure | |||
Network Infrastructure (DNS, DHCP, Wireless, etc) | |||
Security Infrastructure | |||
Executive Sponsor | |||
Systems Management Infrastructure | |||
Directory Infrastructure |
Ecosystem Technical Contacts | Name | Phone # | |
Management Console Software Vendor (ISV) | |||
OEM/Computer Mfg. | |||
IT Service Provider | |||
Computer Reseller |
Glossary
Inventory of vPro™ systems
Used to determine whether the customer has enough vPro systems in a location that allows adequate provisioning and then testing. If the customer has already sent the equipment to multiple sites without the correct provisioning, a deskside visit will be required to fully enable. (Activation Program minimum is 100 or more PCs into customer production environment.)
Management Console
Determine if the customer has the correct software version and sufficient licenses in place to cover the Activation Program deployment.
OS Deployment
Ensure customer is deploying an operating systems that is supported
Authentication Methodology
Since vPro™ systems take advantage of encrypted management traffic, we want to determine the customer’s security requirements and which Certificate of Authority (CA) they use.
Use Case Scenarios
We’d like to know which use cases they plan on deploying so we can gauge the amount of time required for the support plan. This is not a wish list, but a reality check. If possible, please prioritize the use cases, 1 being most important.
Network Topologies
There are certain topologies that vPro™ technology does not currently support. These questions determine if the customer already supports these fairly new topologies
Miscellaneous
If the customer uses an IT Outsourcer, we like to know who they are. They’ll likely list some of their names in the contacts section if they use an ITO. They may need to be involved in activation if they provide PC support services.
Contacts
For a successful activation, we will need to talk to various people in their organization. It’s important to understand that various parts of the IT infrastructure will be touched depending on what type of integration is requested. We also want to capture the ISV and OEM Technical contacts too. Computer Reseller technical contact only needed if they provide software image/preload or installation services.
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