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FAQ Archive

created by JUSTIN WRIGHT on May 25, 2012 3:02 PM, last modified by JUSTIN WRIGHT on Jul 3, 2012 2:46 PM
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General Questions:

Q. What is the Intel AppUp(R) center?

A.The Intel AppUp(R) center is a service that allows end consumers to browse a centralized catalog of applications for purchase or download to their netbook or other personal computing device.

01.10.2011

Q. What kind of applications are available in the Intel AppUp(R) center?

  1. A.Applications are available for many different categories including social, education, entertainment, communications etc.  More applications are being added to the store all the time. The best way to see what is available in the Intel AppUp(R) center is to install the client software and search the storefront.

01.10.2011

Q. Where can I download a multi-language version of the Intel AppUp(R) center?

A.Intel AppUp(R) center is currently available in English, French, German, and Spanish.  The download at http://www.appup.com supports all of these languages.

12.06.2011

 

Q. Where can I find additional details about an application?

A. Information about a particular application can be found by clicking on the application in the store catalog, revealing the details page. Available details include: Category, Release Date, License, Publisher, Version, and Size.

01.07.2010

Client Requirements:

Q. I get a message stating "This site is not compatible with your browser, please upgrade to a newer browser".

A.The Intel AppUp(R) center has been validated with Microsoft* Internet Explorer version 7 or later or Mozilla* Firefox version 3.0 or 3.5.

01.10.2011

 

Q. Is an Internet connection required to use the Intel AppUp(R) center?

A.An Internet connection is required to view the store catalog and to view or perform changes to your account settings.  If an Internet connection is not detected or https (TCP/UDP port 443) is blocked, the client will show the "My Apps" section where you will be allowed to launch downloaded or purchased applications.

01.10.2011

 

Q. What operating systems are officially supported by the Intel AppUp(R) center Software?

A. The Intel AppUp client officially supports the following operating systems:

·         Windows XP Home 32 bits SP 3 (with .net framework 3.5 SP1)

·         Windows XP Professional 32 bits (with .net framework 3.5 SP1)

·         Windows 7 Starter 32 bits

·         Windows 7 Home Premium 32 bits

·         Windows 7 Home Premium 64 bits

·         Windows 7 Professional 32 bits

·         Windows 7 Enterprise 64 bits

NOTE: Microsoft Windows Vista* is NOT an Intel AppUp(R) center supported Operating System

NOTE: Intel AppUp(R) center has not been tested and is not supported for use on tablets running Microsoft Windows*.

Q. Why is Microsoft Windows Vista* not supported with Intel AppUp(R) center?

A.The Intel AppUp(R) center and the applications available in the store catalog are generally intended for use on netbooks. Since most Windows* based netbooks ship with either Windows XP* or Windows 7*, it has been decided that these Windows* operating systems will be the focus for Intel AppUp.  There are currently no plans for supporting Microsoft Windows Vista* with Intel AppUp center.

 

Q. Do I need a specific CPU or other hardware to run the Intel AppUp(R) center?

A.The Intel AppUp(R) center and the applications available in the store catalog are generally intended for use on netbooks using Intel® Atom™ based processors with 10" screens and default resolutions of 1024x600. The Intel AppUp(R) center does not prevent installation or execution based on the CPU type, model, manufacturer and / or speed although systems must meet minimum requirements for the supported Internet browser.

01.10.2011

 

Q. Why can't I move or resize the window for the Intel AppUp(R) center?

A.The Intel AppUp(R) center and the applications available in the store catalog are generally intended for use on netbooks using Intel® Atom™ based processors with 10" screens and default resolutions of 1024x600.

01.10.2011

 

User Accounts:

Q. Do I need to create an account/login prior to using the Intel AppUp(R) center?

A. No, the store provides an "Anonymous Session" for users who have not officially registered.  Anonymous users can browse the on-line store catalog, but are not allowed to purchase applications or access other store features.  Anonymous session users will see a "Sign in" button allowing them to sign in or create an account if they choose.

01.10.2011

 

Q. How can I recover the password to my account if I forget it?

A.Click on the "Forgot your password?" link on the Sign In form. Enter the e-mail address used when you registered with the Intel AppUp(R) center and press the "Send" button.  You should see a message that your password was successfully sent and to check your e-mail.

01.10.2011

 

Q. How can I edit my payment information?

A.Click on your username at the top of the Intel AppUp(R) center client. Select "Edit Payment Options"  A browser will open allowing you to edit your payment options.

01.10.2011

 

Q. How can I change my store password?

A.Click on your username at the top of the Intel AppUp(R) center client window. Under the Account Information section, enter your old password, followed by your new password, and repeat the new password.  Click the "Change Password" button to complete.

01.10.2011

 

Q. Can I setup multiple accounts with the Intel AppUp(R) center?

A. Yes, You can setup multiple store accounts with different user information. Be aware that applications purchased with one account will not show up in subsequent accounts without repurchasing the applications. There is currently no ability to merge user accounts and applications, so single accounts are recommended. You can only sign-in to one client per machine.

01.10.2011

 

Q. Can the Intel AppUp(R) center be used from any country?

A. Browsing the storefront and downloading of free applications  is supported from any country. Purchasing applications is limited to certain countries. The country is based on the billing address entered during setup of the payment options during registration.  At this time, we are only supporting addresses and payment information from these countries:  USA, Canada, Argentina, Australia, Austria, Belgium, Brazil, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Hong Kong, India, Indonesia, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Philippines, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Taiwan, Thailand, Turkey, United Kingdom and Vietnam.

04.08.2011

 

Q. What payment methods are supported by the Intel AppUp(R) center?

A.The Intel AppUp(R) center currently accepts the following payment options: MasterCard*, Visa*, and American Express*

Note: American Express* is only accepted in Argentina, Brazil, Canada, and United States.

01.01.2010

 

Q. Can I change the country associated with my account?

A. The country associated with your account is based on the billing address entered during setup of the account payment options.

12.23.2009

 

Q. Can I change the login on my account?

A. Your email address is your login name to change your email address please contact customer support at appup.support@intel.com

10/25/2011

Q. Can I get a history of my purchases and downloads?

A. Yes, Click on the "Transaction History" link under the "My Account" section of the store.  A detailed log of your purchases, downloads, cancellations will appear in the transaction pane (your last 10 transactions will show by default).
12.23.2009

Q. How can I disable my account on the Intel AppUp(R) center?

A.To disable your Intel AppUp(R) center account, you will need to submit a request to customer support at appup.support@intel.com

01.10.2011

Registration:

Q. How do I register for the Intel AppUp(R) center?

A.If the AppUp icon is not on your netbook’s desktop, download and install the Intel AppUp(R) center for your operating system. .  Launch the store client and click on the "Sign in" button. From the sign-in screen you can elect to create a new account.  Creating a new account will launch a browser and allow you to enter your user and optional credit card information.

01.10.2011

My Apps:

Q. When I download applications from the Intel AppUp(R) center, will all users I've defined within the operating system be allowed to access them?

A.In general, all operating system user accounts created on your system will have access to the applications installed from the Intel AppUp(R) center unless specifically blocked by the application install program.  While it is fine to login to various operating system user accounts, registering and logging into multiple Intel AppUp(R) center accounts from the same computer is not supported.

01.10.2011

 

Q. Why can't I see all of my applications when signing into my Intel AppUp(R) center account from another system?

A. There are a few possible reasons for missing applications when using your account on multiple machines:

1.     You may be using different operating systems (i.e. Windows XP* vs. Windows 7*).  The Intel AppUp(R) center filters "Store" and "My Apps" based on the operating system supported by the application. This helps to ensure you are not installing applications which have not been validated to work with your operating system.

2.     You may be expecting to see all of you applications in the main "View All" window of My Apps. By default, applications on a new system are listed in "Pending Downloads" vs. automatically being installed.  This allows you to see all the applications you have purchased for the supported OS, but only install the ones you want to use on the specific system.

3.     When installing the Intel AppUp(R) center on a new system and signing into an existing user account, your applications may take a few minutes to synchronize from the backend store.  Keep checking your pending downloads (hint: you may need to click the "more" link to see all of you apps) until all of the apps supported by your operating system are present. You may need to restart your client if all of you applications don't synchronize with a few minutes.

01.10.2011

 

Q. How can I cancel a purchase?

  1. A.Purchases can be canceled within the first 24 hours for the initial installation of paid applications. To cancel a purchase, click on the "Options" drop-down next to the application in the Transaction History of your account.
  2. 12.23.2009

Q. Can I install my purchased applications to another netbook or personal computer?

A.Yes, purchased applications can be downloaded and installed on up to 4 additional computers. Simply install the Intel AppUp(R) center software and download/install the applications you want from your "My Apps" section.

01.10.2011

 

Q. How do I remove the Intel AppUp(R) center and any installed applications from a computer?

A.You can uninstall applications from within theIntel AppUp(R) center client by clicking on the "uninstall" button in the application details screen. Applications are automatically uninstalled is you elect to cancel a purchase during the 24-hour trial period.

01.10.2011

 

Q. Do I still need an Internet connection to run my application after it has been successfully downloaded and installed from the store?

A.In order to ensure applications can continue to run offline and have up-to-date software, it is recommended that the customer startup the Intel AppUp(R) center client once every 7 days while connected to the Internet.  Failure to do so may result in downloaded applications not being able to run while offline.  If you miss the connection window and your application fails to launch, simply connect to the internet, load the Intel AppUp(R) center client and launch your applications. This will renew your authorization for another period.

01.10.2011

Purchasing:

Q. Why do I see a $.10 pending transaction?

A.During registration, we use a $.10 authorization to setup and test the account information. The credit card will NOT be billed and any pending fees will be released within 3-7 business days.

1.15.2010

Q. Can I try software applications before I buy them?

A.Paid software applications downloaded from the Intel AppUp(R) center for the first time provide a 24-hour window to use the software prior to charging your account. To cancel a purchase during the 24-hour period, click on your username at the top of the client screen and select the Transaction History tab. Click on the Options button and select  "Cancel Purchase". If the "Cancel Purchase" option is not available, your 24-hour window has expired and your account will be charged for the application.  Try and buy can be used only once per application.
01.10.2011

 

Q. Can I get a refund for an application after the 24-hour window has expired?

A. Once the 24 hour period has elapsed, all application sales are final.  For additional information, please refer to the Intel AppUp(R) center refund policy.

2.18.2010

Q. What should I do if my application fails to download/install?

A.  First, check for the application under "My Apps" and retry the download/install operation again.  If the problem persists, contact Intel Customer Support at http://www.appup.com/appup-support/index.  To make sure you are not charged for the application, go to your transaction history, click on the options button next to the application, and select "Cancel Purchase".

01.07.2010

Q. How long does it take to download an application?

A.The time required to download an application will vary based on the application size and the speed of your Internet connection. You can get some idea of the download time required by checking the file size on the application details page.

12.23.2009

Updates:

Q. Why can't I install the latest version of the Intel AppUp(R) software?

A. Starting with version 1.1.2 (build 1173) the Intel AppUp(R) center checks for a supported operating system before installing.  If your operating system is not supported you will see "Your Operating system is not supported".  If you had a previous version installed you will continue to be prompted to update even though the new version will not install.  To solve the problem install the client on a supported operating system.  Your previously purchased applications will appear in Pending Downloads.

01.10.2011

 

Q. Can my applications be automatically updated?

A. Application updates will appear for the ones you have installed.  Available updates panel will appear and you can kickoff each update manually.  For store updates, the user will be prompted upon startup.

12.23.2009

Q. How can I find the version or build number of the Intel AppUp(R) center?
A. The version and build number can be found on the Welcome/Sign-in screen. The version number is listed at the bottom left of the screen.
01.10.2011

Support:

Q. How can I get support for the Intel AppUp(R) center?

A.Support for the Intel AppUp(R) center including the client software, account setup, store catalog, purchasing, and billing is provided by Intel Customer Support. Support is provided via user forums or e-mail which can accessed at http://www.appup.com/appup-support/index.

01.10.2011


Q. How can I get support for the applications I have downloaded and installed?

A.Support for purchased applications is provided directly by the content publisher. Use the "Contact Developer" option from within the Intel AppUp(R) center and send your feedback or issue directly to the developer.

01.10.2011

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