Altiris use case: Remote Diagnostics and Repair
VERSION 1
Created on: Jun 5, 2008 5:24 PM by Michele Gartner - Last Modified: Jun 5, 2008 5:28 PM by Michele Gartner
This document presents use cases for remote remediation and shows how Intel® Active Management Technology (Intel® AMT) and the Altiris Agent work together to improve help desk efficiency by reducing the number of desk side visits. The audience for this document includes IT professionals, help desk personnel, and service providers.
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In addition to this document, take a look at the articles and resources posted on Altiris Juice. A wonderful collection of ideas in utilizing Intel vPro within an Altiris environment posted at http://juice.altiris.com/node/2201