ROI Analysis - Increasing Call Center Productivity

EDS and Intel have worked together to successfully prove that when deployed, Intel® vProTM Technology can save an enterprise 3x their investment costs over 3 years while extending remote management capabilities. One example of production deployment includes an EDS-managed call center located in Canada. As call centers frequently have a high employee turnover rate, company policy requires a terminated call center agent’s workstation to be “wiped clean,” deleting all files on the disk drive. With vPro Technology, the task can be performed remotely resulting in productivity that equates to answering 370 calls a year—an efficiency improvement.