Hello. I am Mark Hanna. Welcome to my support community blog. Let met tell you a bit about myself.
I am 1 of 2 worldwide Product Support Engineers, PSE for short, for Intel® Ethernet adapters. PSEs are responsible for writing and updating the technical content on support.intel.com; posting the latest software to the download center; making sure the contact center agents are prepared to help you with your support questions; and representing the voice of you, the customer, to the engineering teams that develop our products. I have been working in technical support at Intel for over 10 years.
At work I am driven by a desire to have satisfied customers for Intel. Although some of what I do focuses on how to solve problems that occur after you buy an Ethernet adapter, I do my best to influence product development in such a way that you will not have any reason to need technical support. I fully believe in the Intel values, which include both "Customer Orientation" and "Quality". You can read more about our values at http://www.intel.com/lifeatintel/values/.
I welcome (and crave) your feedback so that I will get to know you better. In turn I hope to offer you some insights into the support community at Intel and give you some interesting tidbits about our Ethernet adapters.