Here's a compilation of some of the issues that were added in the last few months to the Known Issues, Best Practices, and Workarounds wiki:

• LANDesk* 8.8 SP2 console requires repeated deletion of two directories when provisioning
• Failure of collection-based power control in Microsoft* SCCM SP1
• Intel^® MEBX, Web UI, and remote admin passwords are not automatically synchronized
• Tips on ME firmware updates
• Wrong IP address for Intel ME on Lenovo M58p using Hypervisor
• Intel(R) AMT does not allow multiple simultaneous commands
• Need to set LANDesk* root certificate as trusted certificate
• Intel(R) SCS is only supported on English versions of Windows* Server 2008
• Usage of Locally Administered Address on Intel^® Active Management Technology enabled systems

In IT environments where device naming standards may be coarse, or where users can freely rename their systems at will, you may experience problems managing these clients' AMT firmwares. Since, in order to maintain proper AMT functionality, the OS and AMT hostnames must match, an IT administrator or engineer would likely be interested in finding out which machines do not meet this criteria.

With that in mind, I've written a simple SQL query, that can be run against your Configuration Manager database, to determine what devices have mismatching OS and AMT hostnames. I've pasted the text below, but if you want a more nicely formatted version, please see this link at PasteBin.

/*
Author: Trevor Sullivan

Date: Tuesday, July 21st, 2009

Purpose: Identify devices whose AMT hostname and OS hostname mismatch
   in the Configuration Manager database

*/

select
-- Active Directory site name
[AD_Site_Name0] as 'AD SiteName'
-- AMT hostname (in provisioning record)
, [amt].[HostName] as 'AMT HostName'
-- OS hostname (should match AMT firmware)
, [sys].[Name0] as 'OS Hostname'
-- Retrieve UserID to identify device owner
, [UserName0] as 'UserID'
-- Hardware vendor
, [cs].[Manufacturer0] as 'Vendor'
-- Device model
, [cs].[Model0] as 'Model0'

from v_AMTMachineInfo [amt]

-- Join v_R_System to retrieve AD Site Name field
join v_R_System [sys] on [sys].[ResourceID] = [amt].[MachineID]
-- Joinv_GS_Computer_System to allow us to retrieve make/model information
join v_GS_Computer_System [cs] on [sys].[ResourceID] = [cs].[ResourceID]

where
-- We only want current resource records from ConfigMgr
[sys].[Obsolete0] = 0
-- This condition determines the mismatching hostname in the v_R_System and v_AMTMachineInfo SQL views
and [sys].[Name0] <> [amt].[HostName]

Cheers,

Trevor Sullivan

Systems Engineer

Hello vPro Experts!

I would like to pass on some information that I discovered a while ago, based on a Microsoft Premiere Support ticket. I was having trouble getting the Microsoft Out-of-Band (OOB) Management Console functioning from a Windows XP system. I tried everything on a fresh, standard build of Windows XP, but nothing would work.

After working with Premiere Support, we finally discovered that Windows XP Service Pack 3 (SP3) was required for proper functioning of the Microsoft OOB console.

This behavior is actually related to some functionality that was added in SP3, specifically in the winhttp.dll library. There is a function called WinHttpSetOption in the WinHttp library, which is called with a parameter enabling the WinHttp Option Flag named WINHTTP_ENABLE_SPN_SERVER_PORT. This flag enables the WinHttp library to include the server port in the Kerberos Service Principle Name (SPN), since the AMT web service is running on a non-standard HTTP port (16993).

The Windows XP Service Pack 2 (SP2) version of the WinHttp library does not include this capability, and consequently fails to authenticate. In order to properly connect to ConfigMgr-provisioned AMT devices with the Microsoft OOB Console, please make sure your helpdesk / support systems are running Windows XP SP3.

If you have any questions, feel free to post them in the comments section, and I will do my best to answer them.

Trevor Sullivan

Systems Engineer

OfficeMax Corporation

Hi all - A couple of new issues were posted to the Known Issues, Best Practices, and Workarounds. They include:

• Q&A on customized Intel® AMT firmware
  

• Microsoft* SCCM unable to use Intel(R) AMT features when run on Microsoft* Vista* Operating System

Hello vPro Experts!

I've got something sitting in the back of my mind, that I would like to share with you all. Unfortunately, it's simply a theory, and I have not yet had the opportunity to test it, but I am in the early stages of developing and documenting it, and would really appreciate any feedback, to help make it become a reality.

----

The Problem

Are you asking yourself either of these questions?

"How can I reduce the amount of overhead involved with imaging every new client system that comes through the doors, but at the same time, not shift that cost to the vendor?"

or, slightly paraphrased:

"How can I streamline the provisioning of new systems, but at the same time, not sacrifice the flexibility of having in-house imaging?"

If your support teams are imaging each desktop and laptop that is shipped from your hardware vendor, you may have investigated the option of having the vendor pre-image systems prior to shipping them out. There are a couple of caveats to this methodology though. First of all, there is usually an additional cost associated with any sort of customization that the vendor must make to a system. Secondly, if you are using a task sequence-based "imaging" process in-house, then you may not have a way of transferring that process (which is inherently network-reliant), to the vendor. Typically, in this scenario, your operating systems, applications, and Active Directory domain, are all residing on network servers that can't be contacted by the vendor during the process (unless you have some uber-fast, secure VPN link between you and them, in which case you can stop reading).

----

The Theoretical Solution (utilizing Intel vPro)

The proposed solution to the problem presented above, is actually a combination of technologies, and custom development work. In this case, I'm going to be working with the following tools:

• Microsoft Configuration Manager SP1 / R2 (R2 for unknown computer OSD support)
  
• Intel vPro / AMT Clients 3.2.1 and greater (4.0, 5.0)
• Microsoft VBscript and/or Windows Powershell
• Microsoft Windows Management Instrumentation (WMI)
• Intel AMT Developer Toolkit (DTK)

Requirements

Here are the requirements for the process:

• Microsoft Configuration Manager SP1
• An Out-of-Band (OOB) service point for ConfigMgr SP1
• “ProvisionServer” DNS record pointing to out-of-band service point
• Collection 1: SCCM collection to temporarily store resource records created by script
• Collection 2: SCCM collection that contains provisioned vPro clients without the ConfigMgr client agent
• ConfigMgr Task Sequence to build vPro system
• ConfigMgr advertisement to link task sequence to Collection 2

Step-by-Step Workflow

This is the theoretical process that would be followed:

1. Physically plug in vPro system – power and network (device remains powered off)
   
2. vPro System obtains IP address and DHCP Option 15 (mydomain.com)
3. vPro System sends “hello packet” to site server (CNAME provisionserver.mydomain.com)
4. Script reads vPro system’s UUID from amtopmgr.log file on site server
5. Script creates Resource Record for system in “Collection 1” with auto-provisioning enabled
1. Use a random name for the hostname (based off of the SMBIOS UUID perhaps)
2. Make sure to refresh the collection membership, or verify that it gets added somehow
6. vPro System sends another hello packet to site server at built-in interval
7. vPro System is recognized as a SCCM resource and provisions
8. Provisioned vPro resource is automatically populated into SCCM “Collection 2”
9. Task sequence begins executing
10. Once the operating system is installed, the device should detect a mismatching hostname between the OS and the ME firmware (this could be configured as part of the task sequence)
11. The device will send a request to the ConfigMgr site server to re-provision the AMT firmware with the new hostname (equivalent of "Update Provisioning Data"?)

Known Issues and Risks

There is at least one known outstanding issue that I'm aware of, and there may be a way to solve it.

Possibility of over-writing an existing system

If an existing, un-provisioned system is not reporting into Configuration Manager properly, it may be incorrectly assumed to be a new, blank system. Therefore, during the build (or imaging) process, an automated check may need to be put into place to verify whether or not the system is truly a new client or not. This could theoretically be done by analyzing the filesystem, or mounting the offline registry hives, and looking for any indicators. Additionally, if a vPro device was already provisioned, it would need to be excluded from being targeted with this process.

----

Conclusion

I hope that this overview gives you some ideas about how to automate the provisioning of new enterprise clients using Intel vPro out-of-band provisioning. If you have any suggestions for improvement, I'd be interested in hearing them. If you'd like, you can download a copy of this document below.

Thanks,

Trevor Sullivan

Systems Engineer

OfficeMax Corporation

Hello Intel vPro Community!

I'm going to talk to you today a little bit about how to use Windows Powershell to set Intel vPro power profiles. I'll provide a quick bit of background first on what power profiles are, and why you'd want to be able to set them with Powershell.

Intel vPro power profiles are nothing more than a setting in the Management Engine that tells the AMT chip when to be powered up, and when not to be powered up. In some cases, you may want vPro to be inactive during sleep states, or after the computer has lost power (eg. UPS failure).

In my case however, I want vPro to be always active. This is problematic, because Microsoft Configuration Manager's implementation of a provisioning server doesn't give you the option of setting the active power profile. Instead, during provisioning, ConfigMgr sets the active profile to whatever index "5" is. You'll actually see this in the amtopmgr.log file on your OOB (Out-Of-Band) service point during the provisioning process.

Because ConfigMgr decides the default power profile during provisioning, I've decided that I wanted to change it. Because Windows Powershell is an awesome automation tool, and because Intel's AMT Developer Toolkit (DTK) offers a .NET library that I can use in Powershell, I figured that I would figure out how to do it!

--------------------

You might remember my last post on how to use Powershell to connect to an AMT device. The process basically involves loading the aforementioned .NET DLL from the DTK, and then establishing a connection to the device. I didn't really get the opportunity to show you how to do a whole lot with it after making the connection though, so that's the purpose of this post! Let's go ahead and take a look at a few lines of Powershell code, so you can understand the retrieval, and setting of power profiles.

-------------------------------------------------

# In my last Powershell script, I used the $amtdevice variable

# to reference the AmtSystem .NET object. We'll assume at this point

# that you have already connected to the AMT device based

# on my last article.

$amtdevice

# By using the .NET Reflector tool, we can see that the AmtSystem

# object has a property called SecurityAdmin, which returns an AmtSecurityAdmin

# object.

$AmtSecAdmin = $AmtDevice.SecurityAdmin

# The AmtSecurityAdmin object has a method called GetPowerPackages().

# After examining this data type in .NET Reflector, we can filter for only the two

# properties we want to see, the profile ID, and its Name. We'll use the Powershell

# Select-Object cmdlet to filter this data.

$AmtSecAdmin.GetPowerPackages() | Select-Object -Property ID,Name

# You should get some output looking something like this:

# 12834f94-10fb-dc4f-968e-1e232b0c9065 Desktop: ON in S0
# ab0086a1-7f9a-424c-a6e6-bb243a295d9e Desktop: ON in S0, S3
# acab8672-b496-e248-9b9e-9b7df91c7fd4 Desktop: ON in S0, S3, S4-5
# 4dcd327b-be6b-8943-a62a-4d7bd8dbd026 Desktop: ON in S0, ME Wake in S3
# 46732273-dc23-2f43-a98a-13d37982d855 Desktop: ON in S0, ME Wake in S3, S4-5
# baa419c5-6f6e-4d8d-b227-517f7e4595db Desktop: ON in S0, S3, S4-5, OFF After Power Loss
# ede30bd6-c504-462c-b772-d18018ee2fc4 Desktop: ON in S0, ME Wake in S3, S4-5, Off After Power Loss

# Once we have a listing of the power profiles available on the AMT device

# we can get the one that we want, and then set it. Since I always want my

# AMT device active, no matter the system's power state, I'm going to choose

# "Desktop: ON in S0, S3, S4-5" which is index 2 (in a zero-based collection).

$TargetPowerProfile = ($AmtSecAdmin.GetPowerPackages())[2]

# Now that I have a variable referencing the target power profile, I will set the

# profile on the AMT device. The AmtSecurityAdmin object has a method called

# SetActivePowerPackage() that takes one parameter: the power profile we have

# a reference to.

$AmtResult = $AmtSecAdmin.SetActivePowerPackage($TargetPowerProfile)

"Setting power profile to $($TargetPowerProfile.Name) resulted in $AmtResult!"

##### End Setting Power Profile #####

# Let's also take a quick look at how to get some basic information about

# the AMT device's provisioning data. We can figure out if IDE-R, SoL, and the

# WebUI are enabled. We'll use the AmtGeneralInfo object for this.

# Get a reference to the AmtGeneralInfo object

$AmtInfo = $amtdevice.Info

# Write out the current configuration settings

"SOL Enabled: $AmtInfo.SerialOverLanEnabled"

"IDE-R Enabled: $AmtInfo.IdeRedirectEnabled"

"WebUI Enabled: $AmtInfo.WebUiEnabled"

-------------------------------------------------

I hope this helps get you on your way to doing some cool Powershell / vPro automation! Let me know whether or not this helps you in your endeavors

Trevor Sullivan

Systems Engineer

OfficeMax Corporation

Hello,

This is my first contribution to the Intel vPro Expert center, and although I would not consider myself an expert on this product, I've still been graciously allowed to post here. Thanks Josh!

I'd like to start out by introducing myself. My name is Trevor Sullivan, and I am a desktop systems engineer at a large retail corporation. Over the past 8 months or so, I've been working quite a bit with several people from Intel and Microsoft to better understand the Intel vPro technology, and how it can benefit my company. Overall, I'm really impressed with the technology, and I am fortunate enough to be working with an environment that has a pretty decent install base of Intel vPro-enabled systems.

I'd like to take a few minutes to explain a few issues that we recently experienced with our production vPro implementation.

-

Provisioning Certificate Chain Invalid

We're using Intel vPro with Microsoft Configuration Manager 2007 SP1, and for a while, we had been running into issues that prevented us from provisioning a vPro device. It turns out that the reasoning behind this was related to our provisioning certificate. We requested a certificate from Verisign, and imported it into our central SCCM site server. We have several child primaries to our central SCCM primary site server, however, and we were using the same provisioning certificate on those systems (Intel confirmed that this was possible).

When I exported the certificate (using the Certificates MMC snap-in), with its private key, from my central SCCM site server, I did not choose the option to export the certificate chain with it. Importing the certificate, with its private key, went just fine on the other SCCM primaries, but provisioning just didn't work. After working with Bill York from Intel for several hours, it was finally determined that the Verisign Class 3 Intermediate Certificate Authority's public key certificate was expired in the Intermediate certificate store on the SCCM site server running the out-of-band (OOB) service point. I imported the updated Verisign Intermediate certificate into the server's Intermediate CA certificate store, which resolved the issue I was having.

If you are experiencing this specific problem, you should see something like the following in your amtopmgr.log on the SCCM site server running the OOB service point:

Try to use provisioning account to connect target machine vprosystem.subdomain.mydomain.com...

Server unexpectedly disconnected when TLS handshaking.

**** Error 0x382b948 returned by ApplyControlToken

Although this probably should have been obvious to me, I did not actually open the provisioning certificate on the server I had imported the certificate on, to verify that the certificate was valid. If I had done so, I would have seen a message stating that the certificate was invalid, and then I could have looked at the certificate chain tab to see that the Verisign Intermediate CA's certificate was not valid. After examining the certificate for the Intermediate CA, it was determined that it had expired, causing my provisoning certificate to become invalid.

-

Microsoft PKI -Auto-Approval of Pending Certificate Requests

After resolving the certificate issue, we started seeing another issue. This issue was related to our internal Microsoft PKI. The next symptom we saw was again in the amtopmgr.log file (+in case you haven't figured it out, this is probably the most useful AMT log in SCCM). Here are the messages we saw:

Send request to AMT proxy component to generate client certificate. (MachineId = 60752)

Successfully created instruction file for AMT proxy task: D:\SMS\inboxes\amtproxymgr.box

RETRY(1) - Validate client certificate for AMT device vprosystem.subdomain.mydomain.com being generated.

Wait 20 seconds to find client certificate for AMT device vprosystem.subdomain.mydomain.com being generated again...

AMT Provision Worker: Wakes up to process instruction files

AMT Provision Worker: Wait 20 seconds...

RETRY(2) - Validate client certificate for AMT device vprosystem.subdomain.mydomain.com being generated.

Wait 20 seconds to find client certificate for AMT device vprosystem.subdomain.mydomain.com being generated again...

AMT Provision Worker: Wakes up to process instruction files

AMT Provision Worker: Wait 20 seconds...

RETRY(3) - Validate client certificate for AMT device vprosystem.subdomain.mydomain.com being generated.

Wait 20 seconds to find client certificate for AMT device vprosystem.subdomain.mydomain.com being generated again...

AMT Provision Worker: Wakes up to process instruction files

AMT Provision Worker: Wait 20 seconds...

RETRY(4) - Validate client certificate for AMT device vprosystem.subdomain.mydomain.com being generated.

Wait 20 seconds to find client certificate for AMT device vprosystem.subdomain.mydomain.com being generated again...

AMT Provision Worker: Wakes up to process instruction files

AMT Provision Worker: Wait 20 seconds...

RETRY(5) - Validate client certificate for AMT device vprosystem.subdomain.mydomain.com being generated.

Error: Missed device certificate. To provision device with TLS server or Mutual authentication mode, device certficate is required. (MachineId = 60752)

Error: Can't finish provision on AMT device vprosystem.subdomain.mydomain.com with configuration code (0)!

&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;&gt;Provision task end&lt;&lt;&lt;&lt;&lt;&lt;&lt;&lt;&lt;&lt;&lt;&lt;&lt;&lt;&lt;

What this is telling you, is that the OOB service point was unsuccessful with its attempt to generate and retrieve a web server certificate, for the vPro client, from your internal Microsoft CA (either root or subordinate, but in our case, a subordinate). Although we had duplicated and configured the web server certificate template on our CA, the certificate was not getting created as we expected. The issue, in this case, was that our CA was not configured to automatically approve pending certificate requests.

In order to resolve this issue, follow these steps:

1. Open the Certification Authority MMC snap-in and connect to your CA

2. Right-click the CA node, and select Properties

3. Select the "Policy Module" tab

4. Click the Properties button

5. Choose the lower radio button (It reads: "Follow the settings in the certificate template, if applicable. Otherwise, automatically issue the certificate.")

6. Click OK on all dialog boxes

7. Restart the CA service, to allow the setting to take effect

-

I have a few more issues I'd like to talk about, mostly related to DNS. I will post again with details.

Thanks for reading,

Trevor Sullivan

Systems Engineer

We had the Intel vPro technology Challenge at MMS 2008 - a competition where teams of two competed to fix a troubled PC using Microsoft System Center Configuration Manager 2007 with PCs with Intel vPro technology. Check out how much fun this Challenge was at MMS 2008 this year:

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To see more videos from MMS 2008, go to: http://www.intel.com/go/mms/