Intel vPro Expert Center Blog

Webcast: Spend Smart, Do More & Be More Secure

julie.a.whitcraft@intel.com — Wed, 11 Nov 2009 00:43:19 GMT

In today’s environment, the pressure to justify any investment is high and often, delaying your PC refresh cycle seems like an easy answer. Join me tomorrow for a webinar with Dave Bowers from Dell for a discussion on the financial reasons to renew, redeploy and refresh an aging PC fleet. We’ll cover key areas to consider that can impact the total cost of ownership for your PC fleet – such as energy savings, security, and productivity. We’ll also provide you with access to tools that you can use to develop your own analysis and assist you in your budgeting conversations for next year. Learn more about optimizing your PC refresh cycle and reducing your total costs.

To Chuck or Not To Chuck that Old Computer…

scott1.e.smith@intel.com — Wed, 01 Jul 2009 23:39:34 GMT

You’re a small businessperson, and the office computer guy (who actually knows nothing about computers, but was selected because he successfully hooked up a game console to his TV last Christmas) tells you that two of your 10 office PCs are down with viruses or “something,” bringing a halt to a customer proposal that’s on deadline. Two others in accounting keep pausing long enough for workers to take coffee breaks while the systems mull over their keystrokes, pushing the billing process into overtime. Revenue is at a standstill.

“What are my options?” you ask. “We could maybe buy some stuff to upgrade them, and call in a computer repair service,” the computer guy shrugs. Buying new computers in the economic downturn seems a questionable call. The computers are only three or four years old and likely you could get another year or two out of them.

Nonetheless, while you’re small, these decisions aren’t just about survival and cutting back spending. They’re about remaining competitive and having an edge when the Dow Jones climbs for real. And the business doesn’t run without computers. So, what do you tell your computer guy?

OK, I’m an Intel PR guy, so you know where this is going. Nonetheless, bare with me for a bit and there might be some ROI. Rob Crooke, VP for Intel’s Business Client Group, recently tackled some of the key questions around this dilemma in conjunction with a press briefing on a new study by Techaisle. The study looks at the financial aspects of maintaining computers for SMBs.

Here’s what the Techaisle study says: The average maintenance cost for a small business on a computer that’s more than three years old is $545. On the average, that includes $326 for maintenance, $99 for those upgrades you’re considering and $120 for out-of-warranty service costs. If you bought the extended warranty, reduce the latter. If you buy a new computer, the maintenance cost drops to $126, the first-year maintenance cost from a study by Jack Gold (Techaisle doesn’t provide a first-year cost.) So, the difference is $419.

“Yeah, sure,” you say, “but I have to buy a new computer!” Yes, but let’s see how that $419 might cut the pain. PDS has Intel Core2 Duo-based desktop PCs starting at $540 and CDW offers notebooks beginning at $700. If you add Intel vPro for additional manageability and security, you could move up for $699 and $830, respectively. So, you can buy the new desktop system for as low as $121, a 15-month payback. Now, if you’re larger than small, say 50-100 employees, you can see from the chart below that the payback is less than a year, and will actually make you a $40 profit. OK, OK, I’m a PR guy, but cut me some slack. I’m not making up the numbers.

Now that’s just the hard dollars that Techaisle captured. A new PC can have other benefits – reduced downtime from viruses, improved energy efficiency and enhanced productivity to name a few. So, maybe investing a few dollars could save you money in the slightly longer run and possibly help you keep your revenue flowing.

For more information, you might want to look at the Techaisle study. For a quicker overview check out the fact sheet and white paper, or better see the media briefing with Rob Crooke, ASUSTeK and Gigabyte.

Powershell: Controlling AMT Power States

pcgeek86@gmail.com — Sun, 19 Apr 2009 16:25:53 GMT

I wanted to quickly share an example of how to set the current power state of a provisioned Intel vPro system using Windows Powershell!

Take a moment, and ask yourself these quick questions:

Have you ever wanted to be able to automate the powering up, or powering off, of multiple computers?
Is your company interested in saving money by not needlessly leaving computers powered on at night?
Do you have a time-critical environment, such as a call center, where you need to reliably power up your computers so they are ready to go in the morning for agents?
Do you want to be able to create your own helpdesk tools to enable remote reset of hung systems?

If you answered "yes" to any of the previous questions, then hopefully this Powershell code will help you, as an administrator, achieve your goals! Let's take a look at how to perform the actions of:

Powering up a vPro (AMT) system
Powering down a vPro (AMT) system (not gracefully, just FYI)
Power cycling a vPro (AMT) system (also not graceful)

For the sake of simplicity, we'll continue to work with the ManageabilityStack.AmtSystem object that I have referenced in my previous article(s). If you aren't sure how to get the $Global:Amtdevice Powershell variable, please look back at my other articles. This will also require the download of the Intel AMT Developer Toolkit. You'll need the Manageability Stack.dll library contained within.

-------------------

In order to control the remote power state of an AMT system, all you really need to know are these 3 hex values:

0x10 = System reset

0x11 = Power on

0x12 = Power off

0x13 = Reset w/ power cycle

These hex values will be used with the $AmtSystem.Remote.SendRemoteControl() method to alter the power state of the remote system. The SendRemoteControl() method included with the DTK includes a number of parameters that go beyond the scope of this article, so we will pass hex value 0x0 to these parameters for the time being. In order to use the above hex values, simply pass the hex value as the first parameter of the SendRemoteControl() method. In order to fulfill the parameter requirements of this method, pass 5 additional parameters with the value 0x0. Here are some examples:

Powering up an AMT System

$Result = $AmtDevice.Remote.SendRemoteControl(0x11, 0x0, 0x0, 0x0, 0x0, 0x0)

Write-Host "Power command resulted with: ${Result}"

Powering off an AMT System

$Result = $AmtDevice.Remote.SendRemoteControl(0x12, 0x0, 0x0, 0x0, 0x0, 0x0)

Write-Host "Power command resulted with: ${Result}"

Power cycling an AMT System

$Result = $AmtDevice.Remote.SendRemoteControl(0x10, 0x0, 0x0, 0x0, 0x0, 0x0)

Write-Host "Power command resulted with: ${Result}"

The above samples show how to use the SendRemoteControl() method of the AmtRemoteControl .NET type in the Intel AMT Developer Toolkit (DTK) to control the power state of a remote AMT device.

If you have any questions about this, please leave a comment or send me a private message.

Sincerely,

Trevor Sullivan

Systems Engineer

OfficeMax Corporation

Highlights of Gregory Bryant (Intel VP) in the opening Symantec ManageFusion 2009 keynote

justin.van.buren@intel.com — Fri, 20 Mar 2009 16:57:30 GMT

On May 10th, Intel Vice-President Gregory Bryant was part of the opening ManageFusion keynote led by Symantec's Steve Morton.

Gregory talked about how customers are realizing value today with Intel vPro technology and getting a return on investment that pays for itself in less than one year. He also talked about new Intel vPro technology product developments with Altiris Client Management Suite Version 7 and Symantec Workspace Streaming. View the highlights below or click here to see the full keynote.

Fully Automated Enterprise Client Builds :: Toying with ideas ...

pcgeek86@gmail.com — Tue, 16 Dec 2008 15:25:09 GMT

Hello vPro Experts!

I've got something sitting in the back of my mind, that I would like to share with you all. Unfortunately, it's simply a theory, and I have not yet had the opportunity to test it, but I am in the early stages of developing and documenting it, and would really appreciate any feedback, to help make it become a reality.

----

The Problem

Are you asking yourself either of these questions?

"How can I reduce the amount of overhead involved with imaging every new client system that comes through the doors, but at the same time, not shift that cost to the vendor?"

or, slightly paraphrased:

"How can I streamline the provisioning of new systems, but at the same time, not sacrifice the flexibility of having in-house imaging?"

If your support teams are imaging each desktop and laptop that is shipped from your hardware vendor, you may have investigated the option of having the vendor pre-image systems prior to shipping them out. There are a couple of caveats to this methodology though. First of all, there is usually an additional cost associated with any sort of customization that the vendor must make to a system. Secondly, if you are using a task sequence-based "imaging" process in-house, then you may not have a way of transferring that process (which is inherently network-reliant), to the vendor. Typically, in this scenario, your operating systems, applications, and Active Directory domain, are all residing on network servers that can't be contacted by the vendor during the process (unless you have some uber-fast, secure VPN link between you and them, in which case you can stop reading).

----

The Theoretical Solution (utilizing Intel vPro)

The proposed solution to the problem presented above, is actually a combination of technologies, and custom development work. In this case, I'm going to be working with the following tools:

Microsoft Configuration Manager SP1 / R2 (R2 for unknown computer OSD support)
Intel vPro / AMT Clients 3.2.1 and greater (4.0, 5.0)
Microsoft VBscript and/or Windows Powershell
Microsoft Windows Management Instrumentation (WMI)
Intel AMT Developer Toolkit (DTK)

Requirements

Here are the requirements for the process:

Microsoft Configuration Manager SP1
An Out-of-Band (OOB) service point for ConfigMgr SP1
“ProvisionServer” DNS record pointing to out-of-band service point
Collection 1: SCCM collection to temporarily store resource records created by script
Collection 2: SCCM collection that contains provisioned vPro clients without the ConfigMgr client agent
ConfigMgr Task Sequence to build vPro system
ConfigMgr advertisement to link task sequence to Collection 2

Step-by-Step Workflow

This is the theoretical process that would be followed:

Physically plug in vPro system – power and network (device remains powered off)
vPro System obtains IP address and DHCP Option 15 (mydomain.com)
vPro System sends “hello packet” to site server (CNAME provisionserver.mydomain.com)
Script reads vPro system’s UUID from amtopmgr.log file on site server
Script creates Resource Record for system in “Collection 1” with auto-provisioning enabled

Use a random name for the hostname (based off of the SMBIOS UUID perhaps)
Make sure to refresh the collection membership, or verify that it gets added somehow

vPro System sends another hello packet to site server at built-in interval
vPro System is recognized as a SCCM resource and provisions
Provisioned vPro resource is automatically populated into SCCM “Collection 2”
Task sequence begins executing
Once the operating system is installed, the device should detect a mismatching hostname between the OS and the ME firmware (this could be configured as part of the task sequence)
The device will send a request to the ConfigMgr site server to re-provision the AMT firmware with the new hostname (equivalent of "Update Provisioning Data"?)

Known Issues and Risks

There is at least one known outstanding issue that I'm aware of, and there may be a way to solve it.

Possibility of over-writing an existing system

If an existing, un-provisioned system is not reporting into Configuration Manager properly, it may be incorrectly assumed to be a new, blank system. Therefore, during the build (or imaging) process, an automated check may need to be put into place to verify whether or not the system is truly a new client or not. This could theoretically be done by analyzing the filesystem, or mounting the offline registry hives, and looking for any indicators. Additionally, if a vPro device was already provisioned, it would need to be excluded from being targeted with this process.

----

Conclusion

I hope that this overview gives you some ideas about how to automate the provisioning of new enterprise clients using Intel vPro out-of-band provisioning. If you have any suggestions for improvement, I'd be interested in hearing them. If you'd like, you can download a copy of this document below.

Thanks,

Trevor Sullivan

Systems Engineer

OfficeMax Corporation

Don’t share this BLOG with your finance Analyst or your ECO team, they will not be happy! ..

josh.hilliker@intel.com — Wed, 15 Oct 2008 05:57:09 GMT

Brush off your calculator, this number is certainly going to make you cringe.. “ 1984 Tons of CO2 a year. “

If you leave your PC on AT night it will cost you money & contribute to your carbon footprint (NOT GOOD)!.

I’ve talked about power management for some time now & I’ve focused on the importance of power management, however what I have not talked about is the $$’s, #’s and the hard data. Let me use this opportunity to do so. After spending the last few months learning even more about power I would like to go after a few power data points (Power Points  ) that I think are going to make you cringe.

First let’s look at how electricity is made worldwide - here’s a graph from - http://www.eia.doe.gov/oiaf/ieo/electricity.html showing worldwide electricity generation by fuel 2005-2030. Coal is of course the #1 source worldwide for electricity generation.

Now let’s peak into the US. On Wikipedia.org @ http://en.wikipedia.org/wiki/Electricity_generation

In the US – 48.9% of electricity is created by coal. At this point your probably wondering where I’m headed on this blog and what is my point.. well. If we know that coal worldwide is #1 and in the US it has 48.9% of generation source, then when we talk about not using electricity it should be a good thing ($$’s, eco friendly, etc..) So let’s model it out. !

________________________________________

First we need to lay out a few assumptions around what is a Managed PC & NON Managed PC.

• Here in this EPA presentation it discusses power cost comparison for both. http://eetd.lbl.gov/EA/Reports/39466/39466-2

• For this blog we are discussing a “Managed PC” and we are utilizing the energy star calculator located @ http://www.energystar.gov/ia/products/power_mgt/LowCarbonITSavingsCalc.xls

• Assuming a install base of 1000 well managed PC’s

What is the Output?

1000 well managed PC’s =

1,232,676, kWh of savings (CFO’s cringe)

1984 Tons of CO2 (Eco folks cringe here)

Now let’s make this specific by region on the US, if you utilize the following power rate’s - http://www.jea.com/services/electric/rates_quarterly.asp and since I’m headed to Florida I’ll utilize the current rate between $110-114/1000kwh, this equals $140k (Finance analyst take note –

WOW

is the response I’m looking for. )

Now for certain regions of US the story ends here, however for power districts where coal is the source of electricity generation we move on to CO2. Taking an average passenger car which produces 5.2 Ton’s of CO2 per year (quoted from EPA Site http://www.epa.gov/OMS/climate/420f05004.htm#issue.). If you take that same 1000 PC’s that equals 1984 tons of CO2 a year, make them vPro, manage them, you can potentially put the

equivalent of 400 cars off the road per year.

Sounds great right.. of course, now if you look at the 3 following case studies you will see more specific to Health & Education .

#1. Cleveland Clinic - http://communities.intel.com/openport/docs/DOC-1915

This article describes how Cleveland Clinic will achieve positive ROI of $442,000 in net power savings over 4 years and will also save 29,000 IT support man-hours in the same time period.

#2. University of Plymouth - http://communities.intel.com/openport/docs/DOC-2020

Recently, the University of Plymouth completed a refresh of their 4,800 desktop PCs, upgrading the systems to PCs with Intel® Core™2 processors with vPro™ technology in order to offer students the latest in IT services. The university was particularly interested in Intel® vPro™ technology because of the potential to allow intelligent power management, which could reduce power consumption and reduce the university’s carbon footprint.

#3. IOT - http://communities.intel.com/openport/docs/DOC-1703

The State of Indiana’s newly consolidated Indiana Office of Technology (IOT) conducted a manageability assessment of PCs with Intel® Core™2 processor with vPro™ technology1. Their decision to convert 20,000 desktop systems to PCs with Intel® vPro™ technology within four years was based on reduced operational expenses2. The challenge was the consolidation of several IT service groups serving different agencies into a centralized service delivery organization while improving customer service and decreasing support costs

NET NET:

vPro Managed PC = Lower costs for POWER = Reduce Carbon Footprint

________________________________________

Let’s take this to action now: 2 part story here, 1) what are the management consoles doing 2) what can you do with power software in the mix.

Scale out w/ the following power jobs:

*Altiris - http://juice.altiris.com/article/2182/utilizing-intel-vpro-amt-technology-with-task-server-part-1-power-management

What are the leading software vendors saying?

JamieK’s blog on vPro Expert Center - http://communities.intel.com/openport/blogs/proexpert/2008/06/03/intro-to-verdiem-and-pc-power-management

 Verdiem web site http://www.verdiem.com/surveyor5/default.asp

A typical PC consumes nearly 600 kWh of electricity annually. SURVEYOR can help reduce that energy consumption by an average of 200 kilowatt-hours (kWh) per PC annually. In a PC-intensive organization, this typically represents a 3-6% annual reduction in total electricity consumption, saving an average of $20-$60 per PC annually. Additionally, by eliminating PC network energy waste, organizations also reduce associated CO2 greenhouse gas emissions.

 1E doc on the climate savers site: http://www.climatesaverscomputing.org/docs/Energy_Report_US.pdf

Power management software can reduce a PC’s power consumption by 80 percent, allowing com¬panies to save between $25 - $75 per desktop PC.28 Beyond automated “shut down,” power savings are derived during the day by automating monitor shut-down after a period of inactivity.

At 8.68 cents per kWh, a typical PC left on overnight wastes $55.13 a year. That’s more than $165,000 for a 10,000-PC enterprise that leaves 60 percent of its machines on, and $1.72 billion for the 60 percent of work computers that may be running across the country each night unnecessarily.

So… why did I say “Don’t share this BLOG with your finance Analyst or your ECO team, they will not be happy! .. “ Well if you’re the last to know about vPro and you have it in your IT shop, that could be a fun conversation to have with your CIO & CFO. So. “don’t be the last to know about vPro”..

PRIOR ENERGY BLOGS

Saving energy part III - http://communities.intel.com/openport/blogs/proexpert/2008/05/15/saving-energy-part-iii-verdiem-nyquil-for-energyhog-pcs-

Saving Energy part II - http://communities.intel.com/openport/blogs/proexpert/2008/04/24/saving-energy-part-ii-managefusion-material

Saving Energy Part I - http://communities.intel.com/openport/blogs/proexpert/2008/04/10/saving-energy-does-it-matter

Eco Friendly PC - http://communities.intel.com/openport/blogs/proexpert/2008/06/17/i-have-the-first-eco-certified-computer-in-my-lab-yes

Announcement of EcoFriendly PC - http://communities.intel.com/openport/blogs/proexpert/2008/04/29/first-eco-certified-computer-interesting-article

Altiris and Intel vPro Use Cases - Part 1: The Setup

joel_smith1@symantec.com — Tue, 17 Jun 2008 18:41:03 GMT

Introduction

I wanted to try something different with this article series. Since I'm an amateur author I thought I'd put that skill to use. Here's the attempt!

What would you do if highly skilled hackers hired by a competitor infiltrated your environment, planting information siphoning viruses? What would you do if those same hackers began systematically bringing down vital computers used by executives and other high-profile workers. What can you do? These questions are posed to the Players, a fictional group of IT professionals working for Mighty Modern Marketing. This article series will follow their trials and exploits as they face a myriad of threats and issues attempting to derail their position as leader in their particular market.

Part 1 introduces the key players in the story. All characters, events, and organizations in this story are fictitious, and any resemblance of characters, events, or organizations to real-life entities are purely coincidental.

NOTE: Part 1 primarily sets the stage for the use cases. Each subsequent part will cover functionality available through Altiris and Intel vPro technology

Mighty Modern Marketing HQ - Boston, Massachusetts

Jessica Langley used her badge to activate the door, and walked through. The warm air from the sunny streets of Boston gave way to the cool air inside the Mighty Modern Marketing main offices. She offered a greeting smile to the receptionist, who waved back, and quickly made her way past the rows of cubicles housing the Sales Support team. Most doors contained generous windows, allowing natural light and a wide view of the occupants, but the door she approached held no window, with a heavier doorknob and another badge reader set to the side. She swiped her badge and entered the IT center.

Right away she noticed a stooped man sitting in her chair. His thinning hair matched the sallow pallor of his skin, his gray eyes deeply lined with a perpetual frown, and he looked down at a stack of loose papers, his crooked finger tracing over the numbers thereon. He wore a brown suit from another decade, his tie plastered with paisleys.

"Hello Edgar," she greeted, trying to put a genuine smile on her face and failing, He looked up, squinting at her.

"Jessica," he said in a high-reedy voice. "I trust you have some time for me this morning?"

"Of course. You are the CFO."

"Well, yes." He shuffled through the papers. "I wanted to discuss the recent increase in your budget for asset acquirement."

"Okay," she said warily as he stood. Even standing he peered up at her. She quickly sat down in her chair to avoid the impression of her standing over him.

"I see an increase in price for each system we purchase, yet the base price for each system is the same. Care to explain?"

She nodded, swallowing. She thought he'd understood it all when she'd proposed the increase. For such a small man he exuded consternation like a hurricane, and she felt the full force of it as he stared at her, his right foot tapping as if counting up the dollars flitting away even as he stood talking with her.

"Of course. We're replacing our old equipment with new Intel vPro capable systems."

"vPro? Is that another of your cursed acronyms?"

"Yes. Well, no. I'm not sure. It does have a nice ring..."

"What is it?"

She swallowed again. She wondered if Edgar even had one small sliver of humor in his body or if he'd missed the humor allotment when born.

She cleared her throat. "vPro enables me to quickly, reliably, and remotely resolve a variety of issues. The feature set is impressive..."

"Jessica, I'm not interested in that. What I'm interested in is what value does it have for us?"

"The ROI? Sorry, I mean return on investment?"

He frowned. "I know what ROI means..."

"Of course," she responded hastily. "Potentially we can save hundreds per system by avoiding costly desk-side visits for remediation of issues, to mention one common cost-saving feature."

He nodded, but by the expression on his face she thought he meant to shake his head.

"It's all theory. I just don't see it yet on the books. The books don't lie, Jessica."

"I know, but we're just ramping up. The plan..."

"Let me be clear about this. I almost told the ordering rep to nix the vPro technology, but your explanation of the benefits stopped me, for now. You show me the value of this in the next few weeks or we're abandoning it. Understood?"

She wanted to stand up and tell him what she thought of that idea, that she knew the value was there. She also wanted to kick him in the shins, admittedly a childish impulse, but instead she simply pasted a smile on her face, nodding. When she knew she wouldn't growl at him, she added, "I understand."

Edgar nodded. "Good." He stood and turned, but stopped and added, "Have a good day," like an afterthought. He walked away, clutching his papers tightly.

She slumped when he passed out of sight, reaching up to rub at her temples where the start of a headache already tightened.

"Boy did Edgar look riled!" a deep booming voice said, a laugh hovering in his tones.

She looked up to see Tevita standing next to her. The Tongan stood like a solid oak, his broad shoulders and strong features exuding humor. She thought, not for the first time, that Edgar's allotment of humor must have been sent to Tevita instead.

"He's just crunching the numbers again," Jessica responded.

"I know. He asked me all about the vPro stuff."

She sat up straighter, her stomach clenching. "What did you tell him?"

"Don't look so worried. I actually just said it was your baby, and that he should ask you about it."

"Oh. Okay. I think... that's okay."

"You're welcome."

"He indicated he wanted to pull the technology."

"Uh-oh."

"I have a few weeks to prove myself."

Tevita smiled, though with not quite as much bluster. "Jessica, you're putting yourself out on a limb. The demos all look slick, but demos always do, right? You're sort of rocking the boat."

She frowned. "Tevita, I know you're trying to help, but I know this is what we need to do."

"No worries. Just let me know if you need any help. Oh, that reminds me. The Banner applet Bobby put together is acting wonky again. Can you let him know? It appears to be a server issue."

She nodded, and he smiled, walking over to sit down in his seat. She turned and looked at her computer. She hadn't even logged in yet and already she'd had two confrontations. She sighed as she signed in, opening her email. She read a few, but finally echoed her previous sigh and climbed to her feet. She walked over to another door that led to the server room.

The loud rumble of cooling fans filled the air until it felt like she had water in her ears. The rows of servers gleamed black, the soft glow of green indicator lights softening the severe edges. She walked past these, around a corner to another door leading to a small office tucked in the corner. She walked in, looking down at the top of Bobby Baxter's mop of unruly sandy-brown hair. His thick glasses perched on his skinny nose, his eyes squinting at the row of four LCD monitors in front of him. He sat in a plush chair like a throne, his skinny arms hovering over the mouse and keyboard.

"Bobby," she prompted.

He turned, a frown bending down his lips. "Jessica? What... Why can't you just use the Instant Messenger? Use the IM!"

"I like to stretch my legs," she retorted. "Did you know the banner app is acting up again?"

He hunched his shoulders, looking very much like a sulking child. "Yes, yes. I know. So you needn't have made the trip. I was just looking through the code."

"Well... this isn't the only reason I came over."

He minimized an application filled with source code, pushing his keyboard under his desk, the tray making a rather harsh grinding noise, and swiveled around to face her fully. He folded his arms, looking like she'd caught him pirating music.

"What?" he said warily.

"I need your recommendation for a service provider for the Intel vPro stuff. You hinted earlier that you thought you found the right one."

His petulant expression morphed quickly into a thoughtful one. "vPro, yes. I installed a few applications, like SMS, but then I noticed Altiris already has a solution for it. Since we own Altiris, I figured why not use what we already have in place? I already installed the modules into the Notification Server, so you can get at it. I'm impressed, I have to say."

Somehow having Bobby say those words caused the tension to drain out of her. "I'm glad to hear it."

"The Solution name is Out of Band Management. It has all the pieces for Provisioning vPro so you can get at the functionality."

"I appreciate it."

His frown returned. "A few simple sentences in IM would have sufficed. Did you dye your hair red?"

"What? No, I've told you before. It's natural."

"It looks nice."

He turned around, shrugging uncomfortably, and pulled out his keyboard. She opened her mouth to say goodbye when Bobby's phone rang. He squinted at the LCD, and his eyes widened.

"It's Mr. Johnson, the CEO!" he declared. He picked up the handset. "Hello? Hello, Mr. Johnson, how are you? Yes, this is he. Yes, she's here too. A meeting? Yes, of course. We'll be right there. Bye."

He turned to her as he hung up the phone, his expression slack. "An important meeting in the Executive Conference room! We better hurry."

Dim light glowed from white panels in the conference room, shadows gathered in the corners and under the large oval table. Tevita already sat at the table, his hands behind his head as he stretched out, his eyes focused on a projection screen lit against the far wall. Edgar sat next to him, an unusual deep frown that far surpassed his previous demeanor marring his features. For once the usual stack of papers he clutched lay untouched on the conference table. Bobby moved past her, sitting next to Edgar, and she finally moved in to sit next to Tevita.

"I'm glad you could all make it on such short notice," a rich, resonate voice declared. Jessica jumped, unaware that someone stood in the shadows next to the glowing projection screen. She managed to clamp down on the squeak that tried to escape her mouth.

Mr. Johnson stood like a pillar of strength and courage. Though wrapped in shadows, she couldn't miss the sleek suit, a gold watch gleaming in the light from the screen. He wore sunglasses, and she realized she'd never seen him without them. His perfectly sculpted hair framed his head perfectly, as if he stood in a business fashion magazine. He wore a light smile on his face, that asked for her trust and confidence even in the dim light of the room.

He stepped in front of the projection screen, like a hero emerging from a long battle in the night. "I have always been grateful for the work that all of you do to keep our IT infrastructure up and running. I think you can agree that most of us take you for granted, especially Edgar. Since you are strictly a cost center, he is very keen on monitoring the expenses generated by your team."

With a warm chuckle he stepped to the side back into the shadows, lifting a remote. The projection screen flickered, and a graph appeared.

"This," Mr. Johnson said in his rich voice, "represents the cost of your department. And this," he said, his voice rising dramatically, "is the additional budget afforded you at the start of the latest budget cycle."

The screen showed an increase. It wasn't dramatic, but the numbers fit. Jessica swallowed.

"This increase appeared for two reasons," he continued. "Security and continuity . It is vital that we step up on our ability to protect our infrastructure and intellectual property. To be more specific, you're probably aware that New Nifty Networks is trying to cross over into the internet marketing business, and will become our primary competition here in the Boston area. That by itself isn't significant, but the owner of Nifty is Jake Willis."

Edgar, who'd been looking at the surface of the table with an expression between anxiety and anger, perked up. "Jack Willis? You can't be serious!" he blurted.

Jessica glanced at Tevita and Bobby, but both shrugged back at her.

"I am serious," Mr. Johnson answered. "I attended Yale with him a decade ago. He got kicked out for cheating in a competition. I won't go into details, but wanted to stress that his manner of cheating was not only against school rules, but crossed the line into illegal activities. Now that he's eyeing our business, I'm afraid we may see much of the same."

She tried to swallow but found that her throat had grown dry.

Tevita raised his hand. "Mr. Johnson? What kind of illegal stuff?"

"Electronic hacking, forgery, and, believe it or not, assault in the form of intimidation."

"You're pulling our legs."

Edgar shook his head, reaching up to rub at his eyes. "No, he's not."

Jessica managed to find her tongue. "He wouldn't do those things here, would he?"

Mr. Johnson smiled, a trifle sadly. "That's too much to hope for. He's a lot more careful now, but he will resort to the same tactics. Cyber attacks, hacks, data theft, you name it, and he'll try it. Bobby, Jessica, and Tevita, you are our first line of defense. Be ready."

She wanted to say something, but the room filled with silence until the buzz of the projector pressed against her ears. Tevita wore a smile as if he expected the CEO to laugh and say "Just kidding!" Bobby looked thoughtful, his arms folded tightly against his stomach, and Jessica wouldn't be surprised to find a picture of Edgar's expression next to the dictionary entry for "Disgruntled". She rubbed her arms, trying to warm them from the unusual chill in the conference room.

"Any questions at this time?" Mr. Johnson inquired.

After the meeting Jessica hardly remembered walking back to her cube. She sat there for several minutes starting at her email inbox. She finally turned when a noise caught her attention.

Tevita stood, his muscled arms folded and an unusually thoughtful expression on his face. "I wish today was April Fools," he commented with a quick laugh.

"It's absurd."

"Not really. Most major corporations face those types of threats all the time."

"Tevita, no offense, but most hackers don't add assault to their tactics!"

"I'm not worried."

She eyed him. "Of course not. You're six-foot-nine and weight a solid two-hundred eighty pounds."

He smiled. "You're what, six foot? You're not a shrimp yourself, plus your husband knows karate, right? No? Well, I'm not worried about you. It's Bobby I'm worried about."

She shook her head viciously. "I'm not exactly muscled... What are we saying? This is ridiculous. It's the computer attacks we need to worry about. Let's get moving. I just have no idea where to start."

"What about the vPro stuff? I seem to remember a lot of security-related stuff there."

She straightened in her chair. "You're absolutely right. Bobby indicated he'd installed vPro management components into Altiris."

Tevita brought a chair over. "Altiris. Why didn't you tell me they had solutions? I might hve been more supportive of vPro."

Jessica pulled up the Altiris Console, her mind racing through the possibilities.

END Part 1

This ends Part 1. In Part 2 the first method or attack against the Mighty Modern Marketing's IT Infrastructure commences while the players scramble to defend their network and business.

"IT Utopia": What does it mean to you? (MMS 08)

justin.van.buren@intel.com — Mon, 19 May 2008 23:34:14 GMT

At Intel, we're always looking for feedback on the way IT should be. Therefore, at the recent MMS 2008 Conference, we had Intel customers, partners, and technical experts from Microsoft and Intel tell us their meaning of IT Utopia.

]]>

To see more videos from MMS 08, go to http://www.intel.com/go/mms/

Saving Energy Part III - " Verdiem: Nyquil for energy-hog PCs "

josh.hilliker@intel.com — Thu, 15 May 2008 20:56:30 GMT

On the quest to find tools that showcase saving energy, $$'s & overall how to optimize your energy bill I ran across this cNET Article titled: Verdiem: Nyquil for energy-hog PCs

Full Details: http://www.news.com/8301-11128_3-9942968-54.html?tag=blog.promos.

I pulled this quote out as it applies to the vPro community.

"Verdiem Surveyor 5.0 has a console to centrally configure different devices and additional reporting tools. It also has better integration with Windows Vista and integrates with Intel's vPro PC management technology so that it can access machines that aren't turned on"

I think this may be a good tool to showcase the quest on "saving energy" that I have been discussing in my last few energy posts. I dug in deeper and found this site - http://www.greenmypcs.com/ in which they have a free download kit of information it looks like - I have to download & check it out.

If you are on this same quest.. let's check it out together & let me know your input on this blog.

Josh

vPro ROI Analysis- Reducing IT Resource Needs & Service Costs Through Intel Core2 & vPro

brian.d.brougham@intel.com — Fri, 22 Feb 2008 22:15:42 GMT

Check out this excellent example of activating vPro and a usage model in a creative way to achieve a relitivly quick Break Even point and Return on Investment .... vPro ROI Analysis- Reducing IT Resource Needs & Service Costs Through Intel Core2

Abstract: Intel's investigation into the savings offered by Intel vPro technology was conducted in a globally distributed environment. The test environment consisted of 39 training rooms in Asia, the United States, and western Europe, with approximately 800 PCs, of which 300 systems were PCs with Intel vPro technology.

- Brian Brougham

New ROI Tool and Study for Intel Centrino with vPro technology

justin.van.buren@intel.com — Thu, 21 Feb 2008 19:37:01 GMT

With the launch of Intel Centrino with vPro technology - several medium to large customers (with 1000 or more PCs in the infrastructure) have asked for Intel's help with building the financial business case for the new technology. Given this need, Intel asked WiPro to survey senior IT managers from 41 companies about current notebook PC management costs that could potentially be reduced by taking advantage of the new technology. WiPro specifically focused on PC maintenance costs that IT usually budgets for on an annual basis (these are "hard dollar costs", such as help desk calls, help desk visits (especially for hardware and software malfunctions - such as OS blue screens and hard drive failures), auditing, security incidents, software patch deployment costs, major application (such as Office) deployment costs into the infrastructure, etc.).

WiPro's findings are as follows:

Estimated hard dollar savings of up to ~$140 / PC / year with Intel Centrino with vPro technology vs. the mobile PC in the installed PC base today
Reduces the need for hardware-related desk-side visits by as much as 58% and for software-related desk-side visits by as much as 57%
Up to 51% faster patch saturation per incident and reduces number of inventory failures by 62%
Enterprises can take advantage of most of the Intel Centrino with vPro technology features (including remote diagnosis and repair) in the mobile PC form factor for about 16 hours a day (the other 8 hours, on average, the mobile PC is asleep or off-line, and an IT manager cannot use the Intel vPro technology features)

For those interested in the report, please read about it here: http://www.intel.com/business/business-pc/roi/centrinoprowhitepaper.pdf

In order to help customers model the "hard dollar" savings in your environment, Intel has created the Intel Centrino with vPro technology and Intel Core2 with vPro technology ROI Estimator that is based on the data from the above study, as well as another study that focused on desktops with Intel Core2 with vPro technology that was published last year. This ROI Estimator is located here: http://www.intel.com/business/business-pc/roi/demo.htm

To learn more about the ROI Estimator and the desktop and mobile PC studies, please listen to Josh, me and WiPro talk about them in this PodTech videocast: http://www.podtech.net/home/4679/roi-intel-vpro-technology-in-the-enterprise

Cheers -

Justin Van Buren

Intel Business Marketing Manager

Activation Getting Easier - PODCast

josh.hilliker@intel.com — Wed, 12 Dec 2007 05:07:00 GMT

Mike Seawright, Terry Cutler & I came together to discuss Activation.

Here's a quick excerpt: "We have studies that show that on the laptop or notebook side, it saves you $50 per year and on the desktop side it saves you approximately $230 per year by utilizing the vPro technology," says Mike Seawright, of the enterprise solutions sales group. In other words, it's worth it to go all the way through the activation process now, because otherwise, "you're losing out on that cost savings." Terry Cutler, also of the enterprise solutions sales group, says it differently: "I'm more than happy for people to buy the technology, but I think they'd be even better off if they'd actually use the technology."

http://www.podtech.net/home/4710/intel-vpro-technology-activation-getting-easier

If you have a question or would like to have more details please let Mike, Terry or I know..

... GOT ROI !!! Show us yours...

brian.d.brougham@intel.com — Tue, 11 Dec 2007 20:04:00 GMT

A fellow blogger (Terry Cutler) suggested asking the best group of experts we have on AMT/ vPro about ROI and what you have discovered from the use of this amazing technology in your production environments. I would love to hear from anyone with a proven ROI analysis of their implementation of AMT / vPro.

My hope is you can show how security, power savings, desk side visits, asset inventory, etc have been positively affected as you have activated AMT / vPro. A general background on the environment, your industry vertical, and of the vPro implementation. Post online for all to see and / or send your information to brian.d.brougham@intel.com. The information will be kept confidential, if requested.

Looking forward to the awesome story's, I know are out there... Show us yours!!!!

Brian Brougham

Intel Corporation - Digital Office