Intel vPro Expert Center Blog

The Intel Manageability Channel: All Manageability, All the Time!

kathy.a.farrel@intel.com — Tue, 17 Nov 2009 22:51:19 GMT

Have you visited the Intel Software Network Manageability Community lately? There have been some recent changes that I’ll speak to in a few minutes. But if you have never been to the community I ask that you check us out. Our community is comprised of software developers and our site serves as an engineering resource for Intel® Active Management Technology (AMT) and Intel® vPro™ Processor Technology, whether you are just learning about the technology (Start Here Guide) or an experienced user (Architecture Guide: Intel® Active Management Technology, Intel® Active Management Technology Use Cases ). At our community site you can download our latest product offerings including the Remote Encryption Management SDK.

Recent Community Changes include:

New Community Manager (that would be me) who wants to provide what you need for successful work. I always welcome feedback!
Some look and feel changes including a kind of Start Here place to help you quickly find what you are looking for as soon as you arrive.
New article links such as that for WS-Man.
Community Member at Large (outside Intel) designation – we’ve chosen one and we’ll be sharing his contributions shortly. This program indicates our strong desire for community participation.

Our forums are excellent places for Q&A and we’ve got engineers available to answer your question. Manageability Community Blogs are a great opportunity for members, inside and outside Intel, to share expertise and to initiate and contribute to lively discussions on issues that are currently being experienced in our world. (Here is a great sample that features info on soon-to-be available technology: Intel KVM: This is your SOL on Steroids.) It is also the perfect place to demonstrate leadership and develop professionally.

Please come to visit us and see what we can do for you! Bring your ideas, suggestions, questions and opinions to our party!

Sincerely.

Kathy Farrel

Manageability Community Manager
Intel® Software Network
kathy.a.farrel@intel.com
My ISN Blog
Office - 415.895.1226
Cell - 505.400.2548

Ctrl-Alt-Delete – Archiving Low-Tech Computer Fixes

scott1.e.smith@intel.com — Tue, 28 Jul 2009 22:45:26 GMT

A while back I was lamenting the fact that Intel vPro technology promises to end the need (at least among businesses at the moment) for all of the creative low-tech fixes we all use when our PCs crawl onto the shoulder of the Internet and expire as if they've just ran out of electrons. I asked you for your most useful low-tech fixes and many of you responded. We also made this video that captured the secret tricks some San Franciscans use to pump life back into their under-the-weather PCs.

I asked my buddy Dave Buchholz in Intel’s internal IT group if he had any low-tech fixes. Dave’s title is IT Technology Evangelist. If his title conjures up the vision of someone perched atop an equipment cabinet with a tech manual cradled in one arm and soldering iron raised high in the other, well, that’s Dave. He’s an accomplished IT professional and something of an IT historian as well.

Dave recalls years back that there was a period when the bearings in certain hard drives were typically the first thing to go. An audible clicking noise was the giveaway to the problem. Dave says he’d put the ailing drives in a freezer where the bearings would contract slightly as they froze. Once back on a computer, the chilled drives would spin just long enough to offload the data. Dave must have been working for a appliance company at the time because his fix for a gummed-up keyboard was to run it through a dishwasher. Dave, this was a specialized IT dishwasher?

I say low-tech, but when I asked readers to document their surefire fixes for getting their failed computers running again, solutions ranged from the spiritual (“shut down and restart and pray”) to "alchemy” (interestingly from an IT pro) with some tech solutions mixed in.

In the interest of archiving the responses for businesses who may not yet have vPro or consumers interested in bettering their computer capabilities, I’ve taken a shot below at cataloging those I deem key for quick reference. I’ve placed them under appropriate tags that will make them easy to reference when the need arises.

vPro, of course, makes it possible to diagnose and fix problems even in computers that are turned off, or have toasted operating systems or hard drives, and it’s capabilities are now reaching the small-business world with Intel IT Director and even virtualized worlds. Nonetheless, not everyone has vPro.

For that reason, this undoubtedly will become a watershed resource. So, it’s important that it is complete and thoroughly thought through. If you want to propose a category to those below and add any solutions from the complete list of fixes into it or suggest fixes of your own, now is the time to append them in the comments before catastrophe strikes.

My thanks along with the appreciation of those who may eventually need this resource to all of you who contributed.

PC Fixes in Absence of Intel vPro Technology

KISS

Turn it off and on

Slightly Less Simple

Ctrl+Alt+Del, then task manager and ending a whole bunch of tasks so only a few are left. If that doesn't work, restart the computer…after two minutes.

KISS Plus

Turning it off and then turning it back on again. Then hitting it really hard and see if something gets knocked loose.

Wisdom from IT Pros (Apparently from different schools, however)

Extend the life of your computer - buy a desktop KVM and instead of chucking out the PC keep it as an internet-browsing "NetTop". Also useful for long-lasting downloads. Use the KVM to flick between your "main" PC and the NetTop

Black tape. Or sometimes a good kick will do.

Confidential – Not To Be Shared with the IT Department

Defrag, registration defrag and spyware removal

Complete Emotional Breakdown

Start crying, hit the delete button 1,000 times, and if all else fails call my sister and have her boyfriend save me from my tech catastrophe

Tears - it must be the salt or maybe the computer gods taking pity on me but it seems to work

Reboot, reboot, reboot!

Oxygen Depleted Environments

Worst comes to worst, I always just take the battery out of my laptop and let it "breathe" a bit before plugging it back in and booting it up

Try blowing air into any port - battery, power cord, usb port -- sometimes it actually works

Call In the Marines

Call my dad; he's some kind of a computer engineer

Pick the Right Man

Pawning it off on my boyfriend to fix!

Man Up and Do What Feels Right!

I've become very accustom to using hibernate and sleep modes. Why bother with a full shutdown and startup. But - IT support got a little upset…stating I was reckless, the system wasn't "made to do that", and so forth. So - back to the wasted time of shutdown and power-up

When Melt-Down (Structural or Emotional) Is Imminent

Close my eyes and hope the problem goes away

Call the geek squad – ask my children

Don’t Even Mess with It, Refresh

Accelerated upgrade cycle

A Closer Look at ConfigMgr SP2

pcgeek86@gmail.com — Wed, 22 Jul 2009 14:51:09 GMT

Matt Royer wrote in June about some of the new AMT-related features being included in Service Pack 2 for Microsoft System Center Configuration Manager 2007. I recently installed ConfigMgr SP2 in my lab environment, and wanted to follow up on Matt's post by sharing some screenshots of the new AMT features, for those of you that may not be beta testing SP2

** The updated AMT Settings screen, which now features the option to set the power package for the management controller.

** The new Provisioning Schedule screen (no more editing your sitectrl.ct0 file!)

** The new main 802.1x & Wireless Profile Configuration screen (there are a couple of detail screens below)

** The new Wireless Profile Detail screen

** The new 802.1x Profile Detail screen

I don't have a provisioned client in my lab yet, but once I do, I will see if I can investigate the updated Microsoft OOB Console, and capture some screenshots. As Matt's post stated, there should be added functionality for inputting information into the 3PDS (Third-party data store), so I assume there will at least be that change.

Cheers,

Trevor Sullivan

Systems Engineer

AMT / ConfigMgr SQL Query: Mismatched Hostnames

pcgeek86@gmail.com — Tue, 21 Jul 2009 18:50:10 GMT

In IT environments where device naming standards may be coarse, or where users can freely rename their systems at will, you may experience problems managing these clients' AMT firmwares. Since, in order to maintain proper AMT functionality, the OS and AMT hostnames must match, an IT administrator or engineer would likely be interested in finding out which machines do not meet this criteria.

With that in mind, I've written a simple SQL query, that can be run against your Configuration Manager database, to determine what devices have mismatching OS and AMT hostnames. I've pasted the text below, but if you want a more nicely formatted version, please see this link at PasteBin.

/*
Author: Trevor Sullivan

Date: Tuesday, July 21st, 2009

Purpose: Identify devices whose AMT hostname and OS hostname mismatch
in the Configuration Manager database

select
-- Active Directory site name
[AD_Site_Name0] as 'AD SiteName'
-- AMT hostname (in provisioning record)
, [amt].[HostName] as 'AMT HostName'
-- OS hostname (should match AMT firmware)
, [sys].[Name0] as 'OS Hostname'
-- Retrieve UserID to identify device owner
, [UserName0] as 'UserID'
-- Hardware vendor
, [cs].[Manufacturer0] as 'Vendor'
-- Device model
, [cs].[Model0] as 'Model0'

from v_AMTMachineInfo [amt]

-- Join v_R_System to retrieve AD Site Name field
join v_R_System [sys] on [sys].[ResourceID] = [amt].[MachineID]
-- Joinv_GS_Computer_System to allow us to retrieve make/model information
join v_GS_Computer_System [cs] on [sys].[ResourceID] = [cs].[ResourceID]

where
-- We only want current resource records from ConfigMgr
[sys].[Obsolete0] = 0
-- This condition determines the mismatching hostname in the v_R_System and v_AMTMachineInfo SQL views
and [sys].[Name0] <> [amt].[HostName]

Cheers,

Trevor Sullivan

Systems Engineer

New Kids on the Block: TriActive joins the running of ISV's with vPro

kelsey.e.witherow@intel.com — Thu, 16 Jul 2009 21:49:36 GMT

TriActive, Inc., founded in 1997, has recently added AMT (vPro) capabilities to their software. This product is called Systems Management On Demand and you can read more about it here. In their own words, "TriActive was a pioneer of delivering Systems Management solutions using a SaaS (Software-as-a-Service) model to organizations of all sizes for laptops, desktops, servers, and network devices." (from their website) Below we have provided some screen shots of their newly acquired AMT capabilities...

Systems Management Overview Video
- LAN and Web-based remote control & diagnostics
- Intel vPro with AMT support when Microsoft Windows is not running
- Asset hardware, software, security inventory with change history
- Fully integrated SW delivery, Patch mgmt, License Compliance
Case Studies - From Newsweek to the YMCA, they've aquired a pretty good range of customers.
- "We were very keen on getting full infrastructure coverage almost instantaneously. TriActive's hosted service got us up and running within days. We did not have to install any software, and we have no software to maintain. TriActive promised us a solution that worked immediately, and that's what we got, without any of the hassles of typical software installations," says the CTO of Newsweek.

TriActive - Systems Management On Demand - Screen Shots

AMT Remote Options

AMT Status

AMT Event Log

Initiate SOL

SOL Boot to BIOS

AMT PowerOn

AMT PowerOff

To Chuck or Not To Chuck that Old Computer…

scott1.e.smith@intel.com — Wed, 01 Jul 2009 23:39:34 GMT

You’re a small businessperson, and the office computer guy (who actually knows nothing about computers, but was selected because he successfully hooked up a game console to his TV last Christmas) tells you that two of your 10 office PCs are down with viruses or “something,” bringing a halt to a customer proposal that’s on deadline. Two others in accounting keep pausing long enough for workers to take coffee breaks while the systems mull over their keystrokes, pushing the billing process into overtime. Revenue is at a standstill.

“What are my options?” you ask. “We could maybe buy some stuff to upgrade them, and call in a computer repair service,” the computer guy shrugs. Buying new computers in the economic downturn seems a questionable call. The computers are only three or four years old and likely you could get another year or two out of them.

Nonetheless, while you’re small, these decisions aren’t just about survival and cutting back spending. They’re about remaining competitive and having an edge when the Dow Jones climbs for real. And the business doesn’t run without computers. So, what do you tell your computer guy?

OK, I’m an Intel PR guy, so you know where this is going. Nonetheless, bare with me for a bit and there might be some ROI. Rob Crooke, VP for Intel’s Business Client Group, recently tackled some of the key questions around this dilemma in conjunction with a press briefing on a new study by Techaisle. The study looks at the financial aspects of maintaining computers for SMBs.

Here’s what the Techaisle study says: The average maintenance cost for a small business on a computer that’s more than three years old is $545. On the average, that includes $326 for maintenance, $99 for those upgrades you’re considering and $120 for out-of-warranty service costs. If you bought the extended warranty, reduce the latter. If you buy a new computer, the maintenance cost drops to $126, the first-year maintenance cost from a study by Jack Gold (Techaisle doesn’t provide a first-year cost.) So, the difference is $419.

“Yeah, sure,” you say, “but I have to buy a new computer!” Yes, but let’s see how that $419 might cut the pain. PDS has Intel Core2 Duo-based desktop PCs starting at $540 and CDW offers notebooks beginning at $700. If you add Intel vPro for additional manageability and security, you could move up for $699 and $830, respectively. So, you can buy the new desktop system for as low as $121, a 15-month payback. Now, if you’re larger than small, say 50-100 employees, you can see from the chart below that the payback is less than a year, and will actually make you a $40 profit. OK, OK, I’m a PR guy, but cut me some slack. I’m not making up the numbers.

Now that’s just the hard dollars that Techaisle captured. A new PC can have other benefits – reduced downtime from viruses, improved energy efficiency and enhanced productivity to name a few. So, maybe investing a few dollars could save you money in the slightly longer run and possibly help you keep your revenue flowing.

For more information, you might want to look at the Techaisle study. For a quicker overview check out the fact sheet and white paper, or better see the media briefing with Rob Crooke, ASUSTeK and Gigabyte.

Powershell: Controlling AMT Power States

pcgeek86@gmail.com — Sun, 19 Apr 2009 16:25:53 GMT

I wanted to quickly share an example of how to set the current power state of a provisioned Intel vPro system using Windows Powershell!

Take a moment, and ask yourself these quick questions:

Have you ever wanted to be able to automate the powering up, or powering off, of multiple computers?
Is your company interested in saving money by not needlessly leaving computers powered on at night?
Do you have a time-critical environment, such as a call center, where you need to reliably power up your computers so they are ready to go in the morning for agents?
Do you want to be able to create your own helpdesk tools to enable remote reset of hung systems?

If you answered "yes" to any of the previous questions, then hopefully this Powershell code will help you, as an administrator, achieve your goals! Let's take a look at how to perform the actions of:

Powering up a vPro (AMT) system
Powering down a vPro (AMT) system (not gracefully, just FYI)
Power cycling a vPro (AMT) system (also not graceful)

For the sake of simplicity, we'll continue to work with the ManageabilityStack.AmtSystem object that I have referenced in my previous article(s). If you aren't sure how to get the $Global:Amtdevice Powershell variable, please look back at my other articles. This will also require the download of the Intel AMT Developer Toolkit. You'll need the Manageability Stack.dll library contained within.

-------------------

In order to control the remote power state of an AMT system, all you really need to know are these 3 hex values:

0x10 = System reset

0x11 = Power on

0x12 = Power off

0x13 = Reset w/ power cycle

These hex values will be used with the $AmtSystem.Remote.SendRemoteControl() method to alter the power state of the remote system. The SendRemoteControl() method included with the DTK includes a number of parameters that go beyond the scope of this article, so we will pass hex value 0x0 to these parameters for the time being. In order to use the above hex values, simply pass the hex value as the first parameter of the SendRemoteControl() method. In order to fulfill the parameter requirements of this method, pass 5 additional parameters with the value 0x0. Here are some examples:

Powering up an AMT System

$Result = $AmtDevice.Remote.SendRemoteControl(0x11, 0x0, 0x0, 0x0, 0x0, 0x0)

Write-Host "Power command resulted with: ${Result}"

Powering off an AMT System

$Result = $AmtDevice.Remote.SendRemoteControl(0x12, 0x0, 0x0, 0x0, 0x0, 0x0)

Write-Host "Power command resulted with: ${Result}"

Power cycling an AMT System

$Result = $AmtDevice.Remote.SendRemoteControl(0x10, 0x0, 0x0, 0x0, 0x0, 0x0)

Write-Host "Power command resulted with: ${Result}"

The above samples show how to use the SendRemoteControl() method of the AmtRemoteControl .NET type in the Intel AMT Developer Toolkit (DTK) to control the power state of a remote AMT device.

If you have any questions about this, please leave a comment or send me a private message.

Sincerely,

Trevor Sullivan

Systems Engineer

OfficeMax Corporation

IT and Analyst Testimonials: TCO Considerations for PC Refresh and Intel vPro Technology

justin.van.buren@intel.com — Fri, 17 Apr 2009 17:26:57 GMT

While at Symantec ManageFusion 2009, we had a chance to talk to IT executives and managers from Disney International, Fox Interactive Media, Blue Cross Blue Shield, Las Vegas Sands Corporation and McCormick Spice Company and industry analysts from IDC, Enterprise Management Associates and Ptak, Noel & Associates LLC about Intel vPro technology and industry trends. In the video below, they discuss how PC refresh and Intel vPro technology helps minimize total cost of ownership.

To learn more about Intel's presence at Symantec ManageFusion 2009, go to: http://www.intel.com/go/managefusion/

Enterprise testimonials: Reduce Power Consumption with Intel vPro Technology

justin.van.buren@intel.com — Fri, 10 Apr 2009 17:22:10 GMT

While at Symantec ManageFusion 2009, we had a chance to talk to IT executives and managers from Disney International, Fox Interactive Media, Las Vegas Sands Corporation and McCormick Spice Company and industry analysts from IDC, Enterprise Management Associates and Ptak, Noel & Associates LLC about Intel vPro technology and industry trends. In the video below, they discuss the impact of Intel vPro technology on power consumption reduction and energy cost reduction.

To learn more about Intel's presence at Symantec ManageFusion 2009, go to: http://www.intel.com/go/managefusion/

Stop vPro from Making Memories of Pop PC Fixes

scott1.e.smith@intel.com — Thu, 05 Mar 2009 02:42:24 GMT

Many at Intel have been taking smug pride at at the success that Intel vPro technology has been making in easing IT techs’ jobs. Now, from their consoles IT pros are handling problems that used to require a trek down the hall if not a journey across town. Even if the the OS goes south or the user has clicked the off switch and gone on vacation, they don’t even have to lean forward in their chairs to update an application or download a patch. They just whack a few keys and the problem is no more. But in the wake of all this efficiency, vPro has sucked all the creativity out of repairing PCs. Before vPro, I’ll bet each of us, pros and end-users alike, had a sure-fire trick that we’d wield like a magic screwdriver every time the cursor froze or the “g” key would only produce a smiley face. In my home office, when “No Network Found” appeared instead of Intel.com, I’d unplug the power cords from the cable modem and wireless router, count to 10 and plug them back in, and I was back to hammering out press releases. (I have to be honest though, I didn’t invent this procedure. It’s the cable company’s official fix. True, you can call them.) In the end, I plugged both into the outlet controlled by the wall switch. So now, they sync every time I come in to work. As I became more enraged at the clever fixes that are being lost because of vPro, I polled some of my friends just to see what tricks they had, but likely would never use again. Cameron Tabucchi had been told to put her computer in the freezer to help keep the battery charged. (She declined to confirm whether she actually does this, but the ice cream smears are a giveaway.) When Ellen Topp’s computer freezes, she religiously restarts, defrags and restarts it, again. As if by a miracle it springs back to life. CTRL…ALT…DELETE! – repeated several times as if it were an incantation (once has been proven insufficient and correct rhythm is crucial) – always works for Amy Cook. We need your help in collecting and archiving this wealth of creative prescriptions for patching up our computers to prevent their loss. So, if you have a favorite fix – the wackier the more worthy of preserving – share it in this quick survey to ensure that despite vPro it follow eight-track tapes into obscurity.

Inside Dope for Notebook Thiefs

scott1.e.smith@intel.com — Fri, 05 Dec 2008 21:33:05 GMT

Hey, you guys, those of you makin’ like you’re part of the décor in an airport lounge or imitating camouflage behind a fern in a hotel lobby waiting for some mark to get distracted so you can lift his laptop. I’m going to save you some major grief. I’m feeling like a snitch doing this since I’m an Intel flack, but even criminals deserve an inside tip once in awhile. So, listen up, swifty. Before you slip ‘n slide that notebook under your trench coat, look it up and down carefully. If it says Lenovo Thinkpad T400 anywhere on it just put it back and save yourself a raft of frustration. Here’s the inside skinny: Absolute Software, Lenovo and Intel ganged up to develop this diabolical security stuff that’s … well, I was going to say almost criminal. They took these Lenovo ThinkPad T400 notebooks and booby-trapped ‘em with Intel’s new Anti-Theft PC Protection and Absolute’s Computrace technology. Here’s what’s gonna happen if you’re a sucker enough to boost one of these units. First thing you’re gonna do is turn it on to see if you can crack the password. These guys are just waiting for you to do that. They’re probably standing behind the other fern laughing their beanies off. After a few missed tries this notebook’s going to shut down like an iron door on the hole. It won’t do nothin’. It becomes a brick. Good luck tryin’ to hawk that. It’s because of this Intel Anti-Theft PC Protection. But let’s say you’re smart enough not to try to crack the password. Instead, you’re sitting there admiring the family of five on the screensaver trying to figure out what it will go for on eBay when WHAM! the thing shuts down. Won’t turn back on or nothin’. That’s ‘cause of Absolute’s Computrace. What happened was that soon as the mark saw his computer flew the coop, he called the guys at Absolute and they fixed their servers, so as soon as that computer came online, they sent it a poison pill through the Internet and that laptop became, yep, a brick. You’d do life for sending a poison pill, but these mugs got good lawyers and get away with it. But let’s say you’re a real Einstein, and you’re casing the airport parking lot and see some stiff shove one of those T400s in his trunk, grab his suitcase and head for the terminal. You’re figuring he’s gonna be gone for days, long enough to fence that T400 before he even knows it’s gone. So, you’re hanging out in a back alley, whispering “Hey, you wanna good computer cheap?” to every Joe that strolls by, until you finally hook some patsy. But you hit the button to turn it on and nothing happens. Yeah, you guessed it. You’re peddling that brick, again. This is because these Lenovo, Absolute, Intel guys covered that angle, too. Turns out the pigeon’s computer geniuses at the office set that ThinkPad T400 so it has to check in regularly, like it’s on parole. If it misses even once, it gets the poison pill treatment thanks to Computrace and Intel Anti-theft PC Protection, and, of course, dem guys at Lenovo who stick that stuff into those ThinkPad T400s in the first place. In the end, filching these rigged T400s will drive you crazy. Worse than being in the cooler. I know what you’re thinking, I’ll just grab another brand of computer. All I can say is, Are ya feelin’ lucky, punk? ‘Cause Lenovo is gonna be putting this Computrace and Anti-Theft PC Protection in their other computers. And, well, this ain’t no exclusive deal, if you know what I mean. So, before you do something stupid, my pal Josh Hilliker spills all the beans here. Check it out and save yourself some time…maybe hard time, not to mention saving you’s from going crazy frustratin’ yourself.

Microsoft & Intel: A Podcast on vPro and Application Virtualization

kelsey.e.witherow@intel.com — Mon, 17 Nov 2008 20:37:36 GMT

A representative of Microsoft holds a discussion with an Intel manager from Digital Office Platform Division, Mike Ferron-Jones. Find more about what Intel is doing for security, manageability, and energy efficiency with vPro and how Microsoft is helping to deploy some of the vPro solutions with its software. Listen to this clip for an insight on Wake-on-LAN, Microsoft Application Virtualization, and Virtual Desktop Infrastructures. Click the link below to listen.

Listen Here: [Microsoft/Intel Podcast|http://download.microsoft.com/download/e/b/9/eb90c169-6b47-4bae-b6f1-5c0825e1542a/ESGMicrosoftIntelPodcast.mp3]

‘BKMs’ To Implement Intel® vPro™ Technology Quicker, Easier

scott1.e.smith@intel.com — Wed, 08 Oct 2008 00:30:23 GMT

A while back, I was talking with Dave McCray, a buddy in Intel's IT group, about a training room that he'd just finished equipping with Intel® vPro^TM Technology-based PCs. As the vPro PR guy, I'm always looking for stories that might interest the media and thought Dave's hands-on experience might yield some angles. Dave has been working with vPro since its early days, and as we chatted about the installation, it became apparent that he'd developed an extensive toolbox of BKMs (Intelese for "best known method methods") that make it quicker and easier to fire up vPro. We came up with the idea for a series of how-to videos as a way to share his honed procedures. To do that, we recruited another friend, Brett Twiggs, a systems engineer with LANDesk, an Avocent company, whose LANDesk* Management Suite incorporates vPro's capabilities in its user-friendly approach. The result is a four-part series of chats and hands-on demos that make the implementation and use of vPro that much easier, plus some sage advice gleaned from Brett's and Dave's experience. They start with some Shop Talk, and then discuss Green IT, Enhancing Security, and finally Remote Diagnostics and Repair. Hope these are helpful. And if you have some tips, let us know.

What's New in 2008 with Intel vPro technology

justin.van.buren@intel.com — Wed, 24 Sep 2008 06:59:55 GMT

The 3rd generation of Intel vPro technology that was launched yesterday, along with the recently launched Intel Centrino 2 with vPro technology, will, for the first time, enable IT to manage PCs beyond the corporate firewall even when the PC is off or the OS is unavailable. There are various use models that this new functionality enables, such as:

Fash Call for Help
Scheduled Remote Maintenance
Remote Alerts

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Steve Grobman, Intel's Director of Client Business Architecture, gives an excellent overview of the new benefits that come with support outside the corporate firewall. Watch below and also see a demo of this new functionality with the Symantec Altiris Client Management Suite.

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Also, see how this new functionality is supported with the LANDesk Management Suite.

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With Intel vPro technology now out in the marketplace for more than 2 years, hear from industry analyst Peter Kastner on the impact Intel vPro technology has had in the marketplace.

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Also, hear from Symantec and LANDesk, on how their end-customers are taking advantage of Intel vPro technology, and how they will take advantage of new 2008 features.

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Symantec with Intel vPro technology:

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LANDesk with Intel vPro technology:

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Another exciting development with Intel vPro technology has been the emergence of virtualized PC models. Hear from Citrix and VirtualLogix on these new PC models.

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Citrix with Intel vPro technology:

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Demo of Citrix software with Intel vPro technology:

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VirtualLogix with Intel vPro technology:

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We also had Infineon talk about how they are using an industry-standard TPM that is now part of Intel vPro technology to store keys in hardware. Listen to their video below.

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vPro 2008 - What is it all about?

josh.hilliker@intel.com — Mon, 22 Sep 2008 18:53:37 GMT

The time has come, September 22nd.. Check out the link above in the image to get to the virtual experience where you can learn more about what is in vPro 2008 launch. I will be following up soon with more lab video's on this new desktop.

Here are the highlights from me:

Fast Call for help
Access Monitor Control
Remote alerting

Here's Andy Tryba (Marketing Director, Digital Office Platform Division), after I caught him after the online keynote he talked through the 3 highlights.

Also here is a Landesk video showing the fast call for help (NOTE: fast forward to 3:16 where The Remotely Managing PC Outside Corporate Firewall starts)

Where to buy is being updated shortly to reflect where you can buy.

http://www.intel.com/buy/vPro.htm?iid=prod_vpro+tabs_wtb