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This week, we'll have guest Intel blogger Enrique Castro-Leon, Enterprise and Data Center Architect and Technology Strategist. As a preface I'd like to share the preface from the forthcoming Intel Press book Enrique has co-authored, "The Business Value of Service Oriented Grids." The preface (also in our resources area) tees up the history that brought us to service oriented grids and an industry example of how using virtualization and service orientation can help a mature business. If you'd like more, let us know you're reading and give us a shout.

 

And don't forget our other guest blogging by the Intel Business Exchange managers this week.

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If there’s one constant in small and medium business, it is this: change. (SMB) Having to deal with the various pressures of a changing or growing business. From the cost of doing business (gas, electricity, etc…) to finding (and keeping) customers. All while trying to keep their technology infrastructure running efficiently and reliably.

 

I have the opportunity to talk to a lot of small businesses about technology, and two topics keep coming up: 1)How do I maintain the infrastructure I already have in place, while also staying current with any new tools for a my industry, and 2)How can my business make a difference when it comes to the ‘Green” movement? These are two key issues that do not have one correct answer.

 

The basics of technology for many small businesses is three things: capable PCs that will run your business apps without delay, the right software tools for your industry or job function, and a network to improve communications and share resources across the company.

 

While simple on the surface, just keeping all of these pieces up and running from a maintenance point of view can take more time than you expect. Because of this, are seeing more and more small businesses turning to their IT service providers to keep their technology infrastructure up and running, and by deploying PCs that are easier to manage remotely (example: PCs with Intel vPro technology). These hardware, software, and services resellers are know as ‘managed service providers’ or MSPs. There are many advantages for a SMB to use a managed service provider. First, MSPs have expertise in PCs management, networks administration, and software implementation - expertise often found only in businesses with established IT groups. Some businesses can’t afford to hire full time IT, or even if they do have an IT staff, they don’t want them spending their time on maintence – they want them building solutions the bring more capabilities to the business. You may want to talk with a local MSP in your area to see how they can help you. You can find a MSPs in your area by going to https://intelmsp.goirctools.com/IntelMSPLocator/Search.aspx

 

The other technology issue that small and medium businesses are trying to understand is how can they make a contribution to the ‘Green’ IT movement – especially when their plates are already full with day to day business. Most larger corporations are already introducing initiatives within their company: expanded recycling, increased telecommuting opportunites, and lower power consumption. When I talk with small businesses about what they are doing around “Green IT”, I hear over and over again is reducing power consumption, and for obvious reasons: it not only helps our environment, but it also lowers the cost of doing business.

You maybe wondering how do I reduce power consumption if my business is growing? . One approach that many businesses don’t consider is this: focus on what you can do during non-business hours (6pm to 6am). For example, if you have PCs (Desktops or Mobile) that are not turned off on Friday night and run the entire weekend - well, there are 2+ days of wasted power with no business benefit. If you look at a small business environment where there are more than several desktops, notebooks, and servers (which often consumer even more power), the energy saved by having all machines shut off for the weekend can make a real difference in energy costs.

 

How do you get started? I recommend you start by looking look at which PCs and servers are still on when you are leaving the office this Friday. This will give you a good idea of the initial impact your company could provide by reducing your power consumption. In addition, if you are already using a manage service provider (MSP) to manage your network, ask them if they have a power savings plan that you could implement.

So while there may not be one single answer to more effective technology management, or for making your business more green, there are a few relatively simple steps you can take today that won’t disrupt your business but that will allow you to spend more time doing what you should be doing, and doing it with less impact on your environment - not to mention bottom line.

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It’s pretty unthinkable to have launched a social media site and to have your commenting tool disabled, isn’t it? But, that is exactly what happened. Of course we wanted to point fingers at everyone and my personal favorite – blame corporate – but ultimately what’s done is done and thank goodness YOU the community told us how lame were by not allowing you to comment. We finally heard you, fixed the problem (affecting not just this zone but our friends in the Embedded Comms as well) and believe me we want to hear you.

 

So please help raise the spirits of our many bloggers and let us know what you think. There are a ton of great topics out there such as telecommuting (wouldn’t we all like to sit in our PJs and work from home), social media, containerized data centers and more.

 

We’re just glad you complained. We’re listening, so … can we hear you now?

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Hank Lea & Josh Hilliker were out in Denver & are doing a recap of the conference on Blog Talk Radio this week. Josh and Hank will share topics such as client and server virtualization including a few key audio interviews with Citrix, Sun & Intel. Visit the Blog Talk Radio site, bring your questions for the broadcast and join us "Live" on-line, Monday, July 21st, 11:00AM Pacific time.

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After long being a proponent of Web 2.0 (aka Social Media aka New Media aka Whatever), I've realized that in my passion to drive change I may sometimes be doing more harm than good to my cause. I started wondering about it after I joined Twitter and saw the crazy drama of many of the "experts" in this area. How could anyone tell what was valid and was what froth? Kelly Feller's blog on the Over-Hype of Social Media crystallized it for me.

 

Yes, I've read Cluetrain, and I believe that you need to talk with (not "down to") your customers, developers, partners, and employees. Unfortunately the reality is not everyone in Intel (or most companies) agrees, and the people who want to drive change in a company have to sell it. Sometimes that has to happen in the terms of traditional business. Set the expectations too high and you lose credibility in the long run.

 

You have to balance the hyperbole with real examples of value. Maybe you shouldn't be passing the Cluetrain Manifesto on to your management, or trying to set them up with an RSS reader full of the latest social media super-feeds. Instead talk with the people doing social media at other companies and get concrete success (and failure) stories. As Karen Snyder of Verisign will tell you, we're not hard to find, and almost always willing to share. Come up with something as concrete and measurable as you can, and be forthright about how hard this can be to implement.

 

You may also want to be wary of selecting a fancy title for yourself. In response to a Twitter conversation I've assembled below what I understand some of the most common titles really mean, and included some up and coming ones.

 

  • Social Media Evangelist - Preaches that conversations will change the world. Has at least 10 blogs (5 for himself, 2 for his dogs, 2 for failed business ventures, 1 for his official job). Rarely updates any of them as he is too busy conversing.

  • Social Media Expert - Read about social media in Fortune and had his business cards reprinted the next day. Twitter and Facebook avatar picture will be in a suit and possibly a tie.

  • Social Media Czar - Believes that he, and only he, knows the proper implementation of social media and everyone else should be thrown into the dungeons. Usually overthrown by Bolsheviks.

  • Social Media Sherpa - Will guide you to the summit of cutting edge applications that only a handful of people use… then leave you there. Bring your own oxygen.

  • Social Media Jedi Master - Commands mystical power that cannot be explained to anyone in management. This is not the clear ROI you are looking for.

  • Social Media Sith Lord - Uses his power only to develop his own Empire. Often wears hooded robes and talks totally creepy. Usually will be thrown from high ledge to his doom.

  • Social Media Guru - Incredibly wise master with the ability to levitate the Google ranking of a site using just the power of his mind. Often sits motionless for days at his keyboard, existing only on Krispy Kreme and Mountain Dew.

  • Social Media Wizard - Claims magical ability to convert weak corporate blog into marketing gold, but will blame failure on being surrounded by unbelievers. Likes pointy hats. When challenged will disappear in a puff of smoke.

  • Social Media Maestro - Speaks only in lengthy words from popular books. His wikinomical perspective on the groundswell of his company's tipping point will enhance everyone's naked conversation.

  • Social Media Ninja - Claims many acts of nefarious evildoing online, none of which were witnessed or can be independently verified. Dresses entirely in black and tries to karate chop people who disagree with him.

  • Social Media Uberlord - Uses social media to talk about how others use social media. Has so many blogs he often blogs about himself without realizing it.

  • Social Media Silver-Back Gorilla - Scoble. Often seen pounding his chest and roaring about something.

  • Social Media Sensei - Cryptic and mysterious, but rumored to possess ancient secrets of conversational mastery. Will only teach you if you can ****** his Friendfeed from his hand.

  • Social Mack Daddy - Well-known individual employed by a well-known social media marketing company, eternally in the process of moving to a different well-known social media company. Will hook you up with all the social media you need for a good time.

 

Hope this helps, and if I missed any please add them in the comments below.

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On our companion members-only Intel Premier IT Professional website, we've posted the first chapter to the book "Competing on Analytics" by from Harvard Business Review Press, which has tied into an event series from SAS. The post generated positive user feedback, including these verbatims:

 

This is such a cool topic. I loved reading Chapter 1, thanks for posting.

One chapter is too stingy

Great chapter, thanks for posting the link. I definitely need to look at one of the seminars. I saved the chapter for reference use in a Masters level Stat class I am taking.

 

You can find chapter one in our zone Resources area (see the PDF titled COA). Take a look and let us know what you think ... would you like more on this subject? We'll leave chapter one here for one week then post chapter two at the member website.

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Hi there, my name is Nigel Ballard, originally from the UK, then a period living in France where I learned how to spot the good bread from the bad bread; seriously this is important stuff! Now I call Portland Oregon home to my family and 101 pound dog called Bowlie. His name is obscure but is a reference to a certain group. An Intel one-size-apparently-fits-all cap to the first person who tells me exactly what, and no using search engines!

 

So what's my day job at intel? Federal Marketing Manager and that means what exactly? Devising marketing campaigns, and programs with our friends and partners, working with the media, thinking up new ways to get the message across and generally making sure that people inside the beltway know where Intel is headed, what new innovations we have and helping people decode our somewhat confusing product lineup. Did I just type that?

 

Isn't sales like marketing you ask? No no and thrice no. Sales people are always trying to sell you something whereas marketing people are just trying to inform you of what's available. The difference is pretty big. So the bottom line is, Trust, me, I'm in marketing!

 

 

I thought I'd start the blog ball rolling by talking about a subject close to my heart on both a personal and professional level, and that is Teleworking. Telewhat?

 

 

Teleworking is the ability to work from a location other than a fixed office. Of course there are many variations to this theme and not everybody is eligible or capable of working remotely. If you work with secret documents then you should probably be working from a secure location which isn't the back deck of your house sipping a mint julep. If you're a truck driver or a school teacher then of course ‘presence' is normally required to perform the work task. Though, I bet there are remote teachers somewhere out there, Australia seems to ring a bell.

 

 

So what about the rest of us? Well, examine your own job, do you seem to commute into an office each day, sit at a computer screen and tap away at the keyboard till 5pm then commute back home again where you catch up on personal Emails on a computer that looks remarkably like the one you sat at all day in the office? Are bells ringing? I like to think of that as the old work paradigm where management assumed someone was slacking unless they could stand behind them breathing down their neck. But as one Robert Allen Zimmerman put it, the times my friend, are most definitely changing!

 

 

To get your brain around the new work paradigm, you need to think of a couple of things, one is something I said last year and the latter is from someone in Government.

 

 

"In the 21st century, fewer workers will be content to drive 60 minutes from one computer screen to another"

 

 

And "Telework is about performance, not presence"

 

 

With me, not with me?

 

 

I'm one of those people who thinks better with a pen and piece of paper to scribble on, a bit of a list maker truth be told. And so in the style of those movies where the woman is going to break up with the guy and makes a list of his good and his bad points, lets scribble what's in it for the employer AND lest we forget, you the employee. Life, after all, she is a two way street, and the only good contract is the one where both parties benefit in my book.

 

 

Telework is good for the employer because:

 

 

22% increase in employee productivity (International Telework Association and Council)

20% decrease in employee turnover (International Telework Association and Council)

60% decrease in employee absenteeism (International Telework Association and Council)

Reduces real estate costs

Reduces heating and air conditioning costs

Ensures business continuity in the event of an emergency (Pandemic, RDD etc.)

Better work/life balance (both parties benefit here)

 

 

Telework is good for the employee because:

 

Greatly reduced wear and tear on personal vehicle

Reduced gas expenditure

Reduced wear and tear on local streets, saves maintenance for county

Reduces chance of a home burglary (house is occupied more)

Tax advantages for apportioning part of home at an office

Altogether a greener way to work

You're safer at home in the event of an emergency (Pandemic, RDD etc.)

Employees tend feel more trusted and valued

If widely adopted it would significantly reduce morning and evening congestion on the roads.

Better work/life balance (both parties benefit here)

 

Is there a downside? One for sure. Isolation. Some people will happily put up with all the smog and high gas prices for the social interaction work environment provides. As in most things in life, including baseball caps, one size does not fit all.

 

I should add that at Intel I'm pleased to say we do indeed eat our own dog food. All sales and marketing folk get issued a laptop; we're trained how to use and secure it, how to operate the VPN (Virtual Private Network) and other security measures, enabling us to securely connect even if we're using the free Wi-Fi in a random coffee shop. We're a very fluid bunch of people, with multiple offices and factories across many time zones and in numerous countries, we have to be flexible. Work is wherever you happen to be!

 

 

OK, I've started the ball rolling, do you already Telework and love or hate it? Would you donate a major organ for the chance to Telework or is the notion of Teleworking anathema to you. Let me know your thoughts.

 

 

Cheers Nigel

 

 

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A server, a rack, a row, thinking outside the box for the next scalable server unit brings us to the container. The Summer 2008 Premier IT magazine features an article (Containers Everywhere link to [http://ipip.intel.com/go/containers-everywhere/]) about the ICE Cube, a containerized data center built by Rackable Systems. Just published on June 1, the article describes a mobile data center that can accommodate up to 1,400 servers. But that's already out of date. On Monday, Rackable announced five new ultra-dense servers, one sku built specially for the ICE Cube that will double the number of servers in the 40-ft flavor to 2,800. That's a lot of compute power in a small space! I'll do the math...2,800 servers x 2 processors each x 4 cores per processor....that's 22,400 cores in something that looks as inconspicuous as a delivery truck.

 

Just how inconspicuous? And how performance packed? And can you still get around inside one? Check out this interview with Conor Malone of Rackable Systems at Data Center World 2008 for a peek inside the ICE Cube. http://www.youtube.com/watch?v=oWJNpKx8iOU.

 

The article specifically calls out areas in financial services, oil & gas and government that could immediately take advantage of the ICE Cube. It seems to me that easy plug and play deployment, power and space savings, and possibly even free (environmental) cooling are benefits that extend beyond just these three verticals....where else does this solution make sense? Could containerized solutions fit into your IT strategy? What do you suppose everyone is waiting for?

 

Conor Malone with Rackable Systems teamed up with our own Anthony Tarabini (Intel) & TechRepublic last week to discuss the ICE Cube - you can watch a replay of the webcast here.

 

For more information on the new servers, here's a blog that I found on www.eweek.com: http://www.eweek.com/c/a/Infrastructure/Rackable-to-Seed-the-Cloud/. I also caught up with Ben from Rackable Systems at the Intel Premier IT Professional Event in Denver on June 26th, check out this video of thier newest server, the XE2004. http://www.youtube.com/watch?v=B0j00JUOWx0

 

And if you're thinking about deploying containerized solutions and have some remaining questions, add them here. We've got some tech experts who may have just the answers you are looking for.

 

 

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