Intel Communities: Message List - " Intel has a task team in place " Why don't they join us?

Re: " Intel has a task team in place " Why don't they join us?

webadmin@intel.com — Wed, 03 Aug 2011 17:41:32 GMT

The thing is, with these drives, they just decide to brick themselves and you can't get the data.

You may have working ones today -but not tomorrow. This is why you need to be conerned now.

One word: Backup.

Re: " Intel has a task team in place " Why don't they join us?

webadmin@intel.com — Thu, 05 Nov 2009 23:52:19 GMT

I don't see what the issue is with the toolbox, it doesn't even do anything unless you have the new firmware, otherwise it just displays some info. Unless they are about to release a new firmware and new toolbox compatible with the new firmware... might be right around the corner. Dammit, now I'm speculating!!!

Re: " Intel has a task team in place " Why don't they join us?

webadmin@intel.com — Thu, 05 Nov 2009 17:30:26 GMT

I don't understand the new statement either.

In my case, the issues are surely not related only to Windows 7 x64, because I tried also with Vista and Ubuntu getting the same results: after some reboots or a shutdown I get the "not a system disk" error.

I don't know if you noticed, but now also the SSD Toolbox (version 1.1, dated 2009/11/05) is unavailable.

Re: " Intel has a task team in place " Why don't they join us?

webadmin@intel.com — Thu, 05 Nov 2009 14:00:13 GMT

retiredfields wrote:

We have been contacted by users with SSD issues after using the firmware upgrade tool (version 1.3) in a Windows 7* 64bit environment.
.. AND...
No related issues have been reported by users who have successfully upgraded to 02HA firmware via the firmware upgrade tool (version 1.3)."

This is not at all clear. I am glad they were able to reproduce the problem, but, according to the poll, on this forum, it is not limited to Win7 64bit (one 32 bit user and one Linux user reported dead drives).

This was posted late yesterday evening. Perhaps this forum thread motivated someone.

Actually Jim has changed the text a couple of times. I'm not sure it mentioned Win7 at all the first time, and suggested you just not update to the latest FW until they said it was cool. The first version I saw asked people to keep posting on the Poll thread. Not sure why he removed that comment.

Re: " Intel has a task team in place " Why don't they join us?

webadmin@intel.com — Thu, 05 Nov 2009 13:46:23 GMT

The problems after the firmware update have absolutely nothing to do with the installed operating system, even several brand-new SSDs are affected, as you can read in the poll.

Re: " Intel has a task team in place " Why don't they join us?

webadmin@intel.com — Thu, 05 Nov 2009 12:56:40 GMT

We have been contacted by users with SSD issues after using the firmware upgrade tool (version 1.3) in a Windows 7* 64bit environment.
.. AND...
No related issues have been reported by users who have successfully upgraded to 02HA firmware via the firmware upgrade tool (version 1.3)."

This is not at all clear. I am glad they were able to reproduce the problem, but, according to the poll, on this forum, it is not limited to Win7 64bit (one 32 bit user and one Linux user reported dead drives).

This was posted late yesterday evening. Perhaps this forum thread motivated someone.

Re: " Intel has a task team in place " Why don't they join us?

webadmin@intel.com — Thu, 05 Nov 2009 12:16:11 GMT

And those with a working 02HA drive? Can we safely upgrade to Windows 7 (x64) or not? I've got a half-working PC and have been waiting ages, first for the Win7 DVD to arive, and now I have it for this fw debacle.

Re: " Intel has a task team in place " Why don't they join us?

webadmin@intel.com — Thu, 05 Nov 2009 11:55:46 GMT

Ah, well speculation isn't worth my time. Just gotta be patient... then again, I have a working drive. Sure, I'd like the new firmware and all of the benefits that come with it, but these are great SSDs and I could wait until Christmas for the fix. To all of you with bricked drives: get any data off of them that you can, and RMA with cross-ship if possible. Is $25 worth the time and effort you're willing to spend to fix your drive and/or wait for a fix?

Re: " Intel has a task team in place " Why don't they join us?

webadmin@intel.com — Thu, 05 Nov 2009 10:46:31 GMT

@Stiggy: To me it sounds like the issue only occurs when Windows 7 x64 is already installed which certainly isn't the case reading through all the forum posts regarding the 1.4 firmware.

"No related issues have been reported by users who have successfully upgraded to 02HA firmware via the firmware upgrade tool (version 1.3)."

The above simple isn't true because many have stated successful flashes with Windows XP or Windows Vista already installed or having done fresh installs of Windows XP, Windows Vista or Windows 7 only to result in bricked drives. Obviously most systems being affected have been users with Windows 7 x64 already installed but it's certainly not the only scenario resulting in error.

Re: " Intel has a task team in place " Why don't they join us?

webadmin@intel.com — Thu, 05 Nov 2009 10:37:46 GMT

Yeah i didnt understand that statement either. Seems like a classic political statement which doesn't actually make a lot of sense.

Still didnt even inform people with bricked drives if they should hold onto them or RMA them...