Intel Communities: Message List - Videos not displaying picture and Direct3D games wont show picture

Re: Videos not displaying picture and Direct3D games wont show picture

webadmin@intel.com — Thu, 03 May 2012 16:29:29 GMT

Hello,

We are glad to hear that you were able to resolve your issue.

If you indicate the the issue started after updating the driver, then the issue in fact could be that the drive got corrupted or you were having instability issues due to the usage a of a generic driver, instead of using the customized driver provided by the laptop manufacturer.

Keep in mind that the drivers on our site are generic drivers that are not tested and developed specially for your system. So each Original Equipment Manufacturer provides their own set of customized drivers to support the changes they have done to the computer. Therefore we always recommend on using the driver provided by the computer or motherboard manufacturer.

Re: Videos not displaying picture and Direct3D games wont show picture

webadmin@intel.com — Thu, 03 May 2012 07:36:01 GMT

Well I fixed it now, I used the Reinstallation discs AGAIN but this time I said "Retain user data and reinstall operating system"

After that the computer update to Mobile Intel(R) 4 Series Express Chipset Family but it was working.

I KNOW THE problem was the graphics card, because everything was pointing to it. It must have been some of the files in the system32 that were corrupted that argue used by the graphics driver like

Like I said I started having problems with the Mobile Intel(R) 4 Series Express Chipset Family THREE days after I updated to it.

and when I uninstalled it all the videos worked and pictures worked. I honestly don't know what caused this. I thought it might be Direct X 9 but after I reinstalled windows and Direct X was not on the computer the pictures and videos worked.

You took way too long for you to reply to this. I waited SIX days for a reply.

honestly I don't think any of the other drivers would of fixed the computer.

Re: Videos not displaying picture and Direct3D games wont show picture

webadmin@intel.com — Wed, 02 May 2012 16:22:40 GMT

From the report you sent I can see that you were not using the generic driver I suggested.

The generic driver on our site is 15.17.18.2555 (also known as 8.15.10.2555) released since October 2011 with no similar issues being reported or detected.

Still you could try with version 15.17.17.2413 (8.15.10.2413) also posted on the URL below and test.

http://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Graphics&ProductLine=Laptop+graphics+controllers&ProductProduct=Mobile+Intel%C2%AE+4+Series+Express+Chipset+Family&ProdId=2991&LineId=1101&FamilyId=39

Trying these two known working version they confirm that the issue is unrelated to the video controller driver.

Re: Videos not displaying picture and Direct3D games wont show picture

webadmin@intel.com — Mon, 30 Apr 2012 15:08:33 GMT

OK I was right it IS THE Graphics Driver I had to use internet explorer for someting and it wasnt working pages wouldn't load so I googled it and found this

http://answers.microsoft.com/en-us/windows/forum/windows_8-networking/internet-explorer-10-wont-display-page-while-i/ffa8727f-df2c-4d7e-b3ef-7377f26bb80b?msgId=89139d7f-a476-4d74-96cd-e09513fa091f

then Gfxuiexe crashed and stopped responding. so I googled that and now I'm trying to give it full access to the computer and to repair it. HOPEFULLY this works because the graphics card is effecting A LOT OF THINGS. its like only half of it is performing.

also I thought the Microsoft .NET Framework files would be involved in this.

http://www.articlewritingclicks.com/Exe_Errors/Gfxuiexe_Has_Stopped_Working_Error_Repair_Tip.html fix this

Intel you should really fix this

like you have such a Good name IV'E NEVER had problems with something by Intel

PLEASE RESPOND to this.

edited..................................... OK so apparently when I took off Microsoft .NET Framework 3.0 from programs and features it made the Gfxuiexe start crashing.... buit I put it back on and the Grpagics card is STILL NOT fiunctionb corectly.

And even before I TOUCHED the Microsoft .NET Franework files the grapigcs card want working. After this started haeppenifn tho I updated all the Microsoft .NET framework files

Message was edited by: Craig: OK so apparently when I took off Microsoft .NET Framework 3.0 from programs and features it made the Gfxuiexe start crashing.... buit I put it back on and the Grpagics card is STILL NOT fiunctionb corectly. And even before I TOUCHED the Microsoft .NET Franework files the grapigcs card want working. After this started haeppenifn tho I updated all the Microsoft .NET framework files

Re: Videos not displaying picture and Direct3D games wont show picture

webadmin@intel.com — Sat, 28 Apr 2012 01:40:21 GMT

I have installed the Intel® Graphics Media Accelerator Driver for Windows 7* 64, Windows Vista* 64 (exe) before In fact I have tried that twice

and the

Intel® Chipset Device Software (INF Update Utility) Primarily for Intel® didn't work ether I'm still having the same problem

this guy has a similar problem as me http://www.thenakedscientists.com/forum/index.php?topic=36807.msg353252#msg353252

and what he did to fix it was

Instead, it was the "graphics acceleration" under the display > advanced setup options. By turning off all the acceleration, everything works a treat (except catalyst control center).

BUT I CANT do that when I try to do that I cant Lower the graphics hardware acceleration to the lowest level.

Start » Settings » Control Panel » Display » Settings » Advanced Troubleshooting

it doesn't let me it says

and now I just found out my computer won't let me VIEW PICTURES ETHER the screen is just white I just went threw all the pictures on here and none of them load

I'll try the codecs but I don't think this is going to fix them I THINK THIS is the graphics driver

when I uninstall the graphics driver everything works I can watch videos and view pictures but the the computer says Direct3D is missing since I uninstalled the graphics driver

so EVERYTHING IS POINTING to the graphics driver. how can it be the codecs? VLC player uses its own codecs and its not working.

I bet If I reinstalled Windows it would fix this but I have all ready done that TWICE in the last month

edited........................ I have installed the K-Lite Codecs 64bit Pack and there's still no video with any programs

and my pictures wont load with Windows Live Photo Gallery or the Windows Photo Gallery

BUT IT WILL load pictures with QuickTime Photo Viewer or Paint

Message was edited by: Craig: I have installed the K-Lite Codecs 64bit Pack and there's still no video with any programs and my pictures wont load with Windows Live Photo Gallery or the Windows Photo Gallery BUT IT WILL load pictures with QuickTime Photo Viewer or Paint

Re: Videos not displaying picture and Direct3D games wont show picture

webadmin@intel.com — Fri, 27 Apr 2012 20:04:33 GMT

Hello,

I suggest you to test using the latest generic driver on our web site. It is posted on the following URL:

Also, update the codec packs in your system and update the video players being used. As a matter of fact, it seems to me that you may actually have a codecs problem.

Concerning the problem with Direct3d being disabled, I suggest you to try the troubleshooting p[posted here:

http://www.intel.com/support/graphics/sb/CS-003994.htm

Videos not displaying picture and Direct3D games wont show picture

webadmin@intel.com — Fri, 27 Apr 2012 00:42:55 GMT

I formatted my moms harddrive last month and re-installed windows because Windows Update wouldn't work and drivers were missing and failing

she has a Gateway NV58 Notebook with Windows Vista Home Premium 64 bit

then sometihng happened last week with her anit vurs it wasn't compatiable with her computer and I DIDNT TRY unsintalling it

so I remformated it and reinstlaled Windows Vista agian and fully updted it isntaleld Service Pack 2

I installed Mobile Intel(R) 4 Series Express Chipset Family

Driver Version: 8.15.10.2302\

now NO VIDEOS WILL OAD therw will be only adui
I tried it with VLC Player
Windows MEdia Player
Quicktime Player

theres no video I have trired multiple videos, Youtube videos sometimes work and CERTIAN PC games work.

but anytihng that used Direct3D wont display

I have tried unsitlaling the Mobile Intel(R) 4 Series Express Chipset Family from Program and Features THEN IT WORKED ythere was video but then my screens lighting was werid and PC games that used Direct3d said "Direct3D couldn't load"

so I need a diffrent Graphics Driver this one isnt working

heres the log

Intel® Graphics Media Accelerator Driver for Mobile Report

Report Date: 4/26/2012

Report Time[hr:mm:ss]: 17:19:56

Driver Version: 8.15.10.2302

Operating System: Vista Service Pack 2(6.0.6002)

Default Language: English (Canada)

DirectX* Version: 10.0

Physical Memory: 4024 MB

Minimum Graphics Memory: 64 MB

Maximum Graphics Memory: 1759 MB

Graphics Memory in Use: 74 MB

Processor: Intel64 Family 6 Model 23 Stepping 10

Processor Speed: 2094 MHz

Vendor ID: 8086

Device ID: 2A42

Device Revision: 07

* Accelerator Information *

Accelerator in Use: Mobile Intel(R) 4 Series Express Chipset Family

Video BIOS: 1718.0

Current Graphics Mode: 1366 by 768

* Devices Connected to the Graphics Accelerator *

Active Notebook Displays: 1

* Built-in Display *

Monitor Name: Generic PnP Monitor

Display Type: Digital

Gamma Value: 2.2

DDC2 Protocol: Supported

Maximum Image Size:

Horizontal: 13.39 inches

Vertical: 07.48 inches

Monitor Supported Modes:

1366 by 768 (60 Hz)

Display Power Management Support:

Standby Mode: Not Supported

Suspend Mode: Not Supported

Active Off Mode: Not Supported

Raw EDID:

00 FF FF FF FF FF FF 00 30 E4 01 CF 00 00 00 00

00 12 01 03 80 22 13 78 0A AB B5 9F 59 54 96 26

16 50 54 00 00 00 01 01 01 01 01 01 01 01 01 01

01 01 01 01 01 01 3E 1C 56 A0 50 00 16 30 30 20

35 00 58 C2 10 00 00 19 00 00 00 00 00 00 00 00

00 00 00 00 00 00 00 00 00 00 00 00 00 FE 00 4C

47 20 44 69 73 70 6C 61 79 0A 20 20 00 00 00 FC

00 4C 50 31 35 36 57 48 32 2D 54 4C 45 31 00 DC

* Other names and brands are the property of their respective owners. *

EDITED............................. only SOMETIMES youtube videos load with a picture sometimes theres only sound