Intel Communities: Message List - Intel SSD 520 - problem after resume from sleep mode

Re: Intel SSD 520 - problem after resume from sleep mode

webadmin@intel.com — Mon, 21 Jan 2013 13:58:46 GMT

POTENTIAL SOLUTION!

I had exactly the same problem on my elitebook 8440p

TL;DR; Only got round it by turning OFF the ATA drive lock. Sleep/resume then works fine. this does of course negate most of the security on the drive, making the whole thing bloody pointless. Whether it's a problem with this drives firmware, or the HP implementation of DriveLock, who knows. I do know that when my manager comes back and asks about how my trial of the drive went I can honestly say 'we can't buy this model for our staff". So come on Intel, I've given you a clue, get your finger out and investigate.

Long version:

BIOS is latest version.

Tried a fresh Win7 install with the bios in RAID MODE instead instead, no dice.

Tried turning off all the power saving on the drive (i.e. Drive power down = never), no dice

Last thing I will try in the future, is perhaps if I use the master password rather than the user password (for drivelock) it might bypass whatever bug is causing the problem (though I doubt it).

Re: Intel SSD 520 - problem after resume from sleep mode

webadmin@intel.com — Sun, 01 Jul 2012 17:15:54 GMT

i'm sorry about the post that i wrote. I miss to read the 520 series in the topic above.. Because i think a lot of people already experienced this issue. I hope intel will heard this and make a solution as soon as possible. By the way, thank you for your suggestion. I will take a look of those website that you gave.

Re: Intel SSD 520 - problem after resume from sleep mode

webadmin@intel.com — Sun, 01 Jul 2012 17:05:11 GMT

Rhyando wrote:

Hello all,

i want to share my HP elitebook 8460p with SSD 320 series problems.

[...]

Anybody know how to fix SSD 320 series harddrive without secure erase it ?

Look, I feel your pain. Having lost data due to a drive failure is not fun.

But copy/pasting your exact same question into 7 different threads is not increasing your chance of getting constructive feedback. On the contrary. It is considered spamming. And it is especially off topic for this thread, as it revolves around the 520 series, not the 320.

With that said, I have not heard of a confirmed working solution for your issue other than secure erasing it (and thereby definitively deleting all data). This guy (http://communities.intel.com/people/gillware/activity) represents a company that claims to be able to recover data from a 8MB'ed drive for an undisclosed amount of money (probably not cheap).

Please continue the 320 discussion here: SSD 320 SERIES 160 GB PROBLEM : 8 MB BUG / POWER FAILURE / FIRMWARE 4PC10365 (2012/06/30)

Re: Intel SSD 520 - problem after resume from sleep mode

webadmin@intel.com — Sat, 30 Jun 2012 03:21:20 GMT

Hello all,

i want to share my HP elitebook 8460p with SSD 320 series problems.

Hard drive Specifications :

1. Model Number : INTEL SSDSA2BW160G3H

2. Model SERIES : INTEL SSD 320 SERIES 160 GB (show as 8 MB in intel SSD toolbox)

3. Serial Number : BAD_CTX 0000013F (shown in intel SSD toolbox)

4. Firmware : 4PC10365

PROBLEMS :

1. Bluescreen error in windows vista enterprise 32 bit after automatic update in my company.

2. After restarting the notebook i got the following message in the startup "REBOOT AND SELECT PROPER BOOT DEVICE". My windows wouldn't even start.

3. I connect my SSD into another computer as secondary drive and boot to the windows. Check in the disk management, i found my harddrive is only 8 MB. Many of the forum called this "8 MB BUG". Note : my SSD harddrive is not shown in my computer.

SOLUTIONS TRIED :

1. HP software & driver : I downloaded "Intel Solid State Drive (SSD) Firmware Update" on website "[URL="http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=5056943&prodTypeId=321957&prodSeriesId=5056942&swLang=13&taskId=135&swEnvOID=2097"]http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=5056943&prodTypeId=321957&prodSeriesId=5056942&swLang=13&taskId=135&swEnvOID=2097[/URL]" and trying to do install SP52887 directly from windows and it says "setup status : this harddrive model is not supported : ST380013AS" which is my first harddrive (not the SD). The most updated firmware, i try to install SP5508 and it says "update status : This harddisk model is not supported". SP52887 installer is also comes with disk images to update firmware from boot process, i also do this and it says "your harddrive is having the latest firmware, no upgrade is needed". So, i think i have no luck with HP software & driver.

2. Intel SSD toolbox : I downloaded Intel SSD toolbox from website "[URL="http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=18455&lang=eng%20"]http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=18455&lang=eng%20[/URL]" and i cannot update to the latest firmware because of i have the latest firmware already. The only thing left is "SECURE ERASE" and it's the last thing i want to do because it will delete all the data in the SSD hard drive.

QUESTIONS :

Anybody know how to fix SSD 320 series harddrive without secure erase it ?

Re: Intel SSD 520 - problem after resume from sleep mode

webadmin@intel.com — Tue, 26 Jun 2012 21:45:21 GMT

Disappointing

I format from scratch (again) my Asus netbook T101MT hoping to fix the issue. Just install OS (Windows 7 professional x86 with all updates) and drivers but the resume from sleep continue.

Nearly 2 months after contacted Intel with the resume from sleep of the brand new SSD 520. No solution, neither at least a tip.

I always trusted Intel as reliable Co, but after this poor response I will rethink about Intel.

Re: Intel SSD 520 - problem after resume from sleep mode

webadmin@intel.com — Thu, 21 Jun 2012 20:35:23 GMT

I just want to reopen this report to be lost in history. It's been a long time.

I am very indignant. Intel did not respond, as does the problem probably is not real. I expected some reaction, or a new firmware. I have no other choice. I'll come back drive to shop and for some time again forget the idea to buy something from Intel.

Bye Zdenek

Re: Intel SSD 520 - problem after resume from sleep mode

webadmin@intel.com — Fri, 11 May 2012 04:18:42 GMT

I am growing increasingly frustrated day after day with having to hard reboot my computer due to this sleep bug. With the price of SSD's dropping like the Red Sox, I'm about to RMA my 2 Intel's and solve my problem myself.

Just acknowledge this is an issue and humor me.

Re: Intel SSD 520 - problem after resume from sleep mode

webadmin@intel.com — Tue, 08 May 2012 01:59:20 GMT

I installed the new SSD a month ago (installing MS Windows 7 Prof x86 from scratch).
The BIOS hard drive controller is set as AHCI (using the last firmware), I already download the last Intel SSD ToolBox v 3.0.3 (the system tuner already said everything is ok) and the Intel Rapid Storage v10.8.0.1003,
Everything work fine, except that if I put my Asus T101MT on sleep, when I try to "wake up" the netbook after a few second showing a windows background come a Blue Screen and restart.

My netbook never failed before I replaced the original hard drive with the Intel SSD.

Re: Intel SSD 520 - problem after resume from sleep mode

webadmin@intel.com — Mon, 07 May 2012 23:43:37 GMT

I have 2x 120GB 520's in Raid 0.

I also have been expeiencing the sleep mode issues. Sometimes it comes outta sleep in 10 seconds, sometimes in 30. Most of the time, not at all.

I have an Asus Rampage 4 Extreme Motherboard. Swapping to a different SSD and it sleeps fine.....

Love to see this fixed.

Re: Intel SSD 520 - problem after resume from sleep mode

webadmin@intel.com — Thu, 03 May 2012 11:40:08 GMT

Hello CarpeDiem,

i try ahci and also ide emulation choices in bios without success.

I dont use swap in linux. I use hibernation to memory to 8GB RAM.
On previsous SSD OCZ Octane S2 SSD works fine with ahci, and without also ok.