Intel Communities: Message List - Help: Lenovo Ideapad Y570 & Turbo Boost

Re: Help: Lenovo Ideapad Y570 & Turbo Boost

webadmin@intel.com — Thu, 24 Nov 2011 04:37:23 GMT

Xanek, since you have found out what the problem was

http://forums.lenovo.com/t5/IdeaPad-Y-U-B-V-and-Z-series/Lenovo-Ideapad-Y570-help-w-intel-turbo-boost/td-p/586397/page/2

it would IMHO be good of you to add some closure to this thread outlining the cause of the problem and the fix.

Re: Help: Lenovo Ideapad Y570 & Turbo Boost

webadmin@intel.com — Wed, 16 Nov 2011 05:02:33 GMT

I called lenovo twice again today

1st time today: the only suggested to download Intel Turbo Boost Technology MONITOR which is suppose to be a "driver" for the turbo boost technology.

Uhm no

2nd time:Lenovo's "Tech Support" if you will so call it, told me that the specifications says it will run at 2.00ghz and will not go above it so people cannot 'modify" the speed of the processor. WHAT?

He said that it is on intel's part to whether or not to make the processor go above the specified speed advertised........

Is there or is there no solution at all for this? As Lenovo is worthless in their tech support about their own laptop.

Re: Help: Lenovo Ideapad Y570 & Turbo Boost

webadmin@intel.com — Tue, 15 Nov 2011 00:08:16 GMT

I have contacted both Intel through live chat and Lenovo through the phone for support.

For intel's live chat, the transcript of the chat is located below at the end of this post

Though for Lenovo's solution, they didnt have one.

They said wait for a BIOS update that may or may not address this problem.

The tech support that I got had no information about the Enhance Intel SpeedStep Technology mentioned below in the live chat.

Their current BIOS update on their driver support website is not the newest compared to the one that I have. ( The Setup menu says Insyde H2O, which I am assuming is also the bios)

The Tech Support also suggested that enabling Lenovo Fast Boost (Which has nothing ot do with turbo boost) and Intel Virtual Technology would speed up the processor, yet none of those did anything.

Is there any solution at all to this problem? The laptop again is a Lenovo Ideapad Y570, which was advertised to have turbo boost

The BIOS? is called Insyde H2O (i think) version 2.06 (47CN28WW(V2.06))

I have no idea what the motherboard is.

========================================================

Adolfo: Hello. Thank you for using the Intel Customer Chat Support service. We are glad to be of service. How may I help you?
: Hi, I have a question about my laptop.
: When I bought it, the descriptions said that the processor had intel turbo boost, which it would make my 2.0ghz processor goto 2.8ghz
: But I have not noticed at all any changes in the processor speed, and I have the intel turbo boost technology monitor 2.0 to see if it actually is boosting the cpu speed, but it only stays at 2.0ghz
Adolfo: Please keep in mind that the turbo boost technology is handled by the operating system, so the operating system is the one that will determine when to use turbo boot, this feature is usually required when the operating system determined that a very heavy application is running, like 3D game or video / photo editing software.
Adolfo: I would suggest installing the latest BIOS version for your laptop to and also running the Intel(R) Processor Identification Utility to determine if the processor is being properly recognized.
Adolfo: Also install the latest updates available for the operating system and any other running software
: Where do I get the Intel processor identification utility?
Adolfo: but other than that, the operating system will decide when to use the tubo boot and when not to use it.
Adolfo: You can download the Intel(R) Processor Identification Utility at:
Adolfo: http://www.intel.com/support/processors/tools/piu/
: Ok, though if everything is working as it should
: I have ran 3D games before and looked at the intel turbo boost technology monitor and it only runs at 2.00ghz
Adolfo: By the way make sure that the Enhance Intel SpeedStep(R) Technology is disabled, since this feature will force the processor to run slower in order to save power consumption
Adolfo: so if the Enhance Intel SpeedStep(R) Technology is enabled, the turbo boost will not work
: how do I check that?
Adolfo: By going into the BIOS of the laptop and looking for the right option, usually it is called (EIST), but the name of the option might be changed by the laptop manufacturer so if you cannot find it, I would suggest contacting the laptop manufacturer so they can guide you on how to find it.
: Ok.
: Also for the Intel Processor Identification Utility, what should I be looking for exactly?
: it says the reported is 2.0ghz, and expected is 2.0ghz
Adolfo: Ok if it reports the right processor and the right speed 2.0 GHz, it means it is being properly recognized, there should also be an option that let you see if the EIST is enabled or disabled
: Ok, and as you said, if I do not see EIST on my BIOS i have to contact my laptop manufactuer?
Adolfo: yes
: What happens if my laptop manufacturer happens to not know what that is or cannot help me with it?
Adolfo: In some cases the laptop manufacturer might not even show this option, but please keep in mind that since we do not manufacture laptop systems we are not familiar with them
Adolfo: so we cannot control the option that they enable or disable on the BIOS of their systems
Adolfo: If this option is not available, it means that either is enabled by default from the manufacture, or disabled by default from the manufacturer
Adolfo: but only they will be able to tell you
: Ok, thanks for the information
Adolfo: If you are satisfied with our support, please score items with 5 in the online survey that will be shown once you close this chat window. We value your feedback and will use it to make our services better.

Message was edited by: Xanek

Re: Help: Lenovo Ideapad Y570 & Turbo Boost

webadmin@intel.com — Wed, 09 Nov 2011 03:37:56 GMT

In that case I'd suggest that you contact Intel Techsupport about your problem.

Re: Help: Lenovo Ideapad Y570 & Turbo Boost

webadmin@intel.com — Tue, 08 Nov 2011 15:51:27 GMT

Yes the serivce for the monitor is working properly.

And I have already contacted lenovo, and they said to contact intel as lenovo didn't have any solution to my problem

Re: Help: Lenovo Ideapad Y570 & Turbo Boost

webadmin@intel.com — Tue, 08 Nov 2011 14:05:29 GMT

What I'm trying to tell you is that you need to have the monitoring software properly installed to monitor the processor. That is why it should be check first by examining "services" to confirm that it is really working properly.

For a direct answer to your problem, just contact and ask Lenovo techsupport or the program maker about it.

Re: Help: Lenovo Ideapad Y570 & Turbo Boost

webadmin@intel.com — Mon, 07 Nov 2011 16:29:26 GMT

I already have that installed, I'm just wondering why my processor isnt going over 2.0ghz when running programs like gmaes.

I've been watching the turbo boost monitor and it stays at 2.0ghz when its supposedly suppose to go to 2.8ghz w/ turbo boost

Re: Help: Lenovo Ideapad Y570 & Turbo Boost

webadmin@intel.com — Mon, 07 Nov 2011 12:16:30 GMT

You should see it in "services". The exact name is "Intel Turbo Boost Technology Monitor 2.0". If you cannot see it, try uninstalling the program then reinstall. Check "services" again.

Re: Help: Lenovo Ideapad Y570 & Turbo Boost

webadmin@intel.com — Sun, 06 Nov 2011 19:33:29 GMT

I'm the only user on this computer, and by default it is set as admin. Yet I still don't see that certain service in the services

Re: Help: Lenovo Ideapad Y570 & Turbo Boost

webadmin@intel.com — Sun, 06 Nov 2011 19:31:50 GMT

Try to log-in as an administrator to access the tools.