Intel Communities: Message List - Intel Desktop Utilities alerts resets do default after boot

Re: Intel Desktop Utilities alerts resets do default after boot

webadmin@intel.com — Sun, 15 Jan 2012 11:25:51 GMT

onionhead wrote:

FYI, in the event that it proves useful in the debug/problem solving. I am seeing similar behavior after installing a Marvell 88SE91xxx-based dual SATA/IDE adapter in my DP67BG-based system.

The alerts are associated with 2x drives (1 is a SATA HDD, the other is a legacy IDE DVD-ROM) that I have connected to the card. The alerts track the drives; removing one removes one of the alerts from the temperature list. While the controller is RAID-capable, I'm not using a RAID configuration.

Hi Onionhead,

regarding the wrong alerts, they don't happen anymore in my PC with the newest IDU versions.

The issue that persists is the high latency leading to audio and video dropouts when IDU is installed in my system with 2 HDDs in RAID array.

Regards.

Re: Intel Desktop Utilities alerts resets do default after boot

webadmin@intel.com — Sun, 15 Jan 2012 11:34:19 GMT

In another thread here relating to IDU and such audio drop outs (on a different board) spearson has mentioned he would be liasing with the Intel RST (and possibly SSD?) team(s) ie those behind how the Intel drive I/O technology works. It's clear this is a complicated issue but they're working on it.

Re: Intel Desktop Utilities alerts resets do default after boot

webadmin@intel.com — Sat, 14 Jan 2012 20:26:32 GMT

FYI, in the event that it proves useful in the debug/problem solving. I am seeing similar behavior after installing a Marvell 88SE91xxx-based dual SATA/IDE adapter in my DP67BG-based system.

The alerts are associated with 2x drives (1 is a SATA HDD, the other is a legacy IDE DVD-ROM) that I have connected to the card. The alerts track the drives; removing one removes one of the alerts from the temperature list. While the controller is RAID-capable, I'm not using a RAID configuration.

The Marvell controller firmware is v1.0.0.1012.

Standing by for future IDU updates as well...

Re: Intel Desktop Utilities alerts resets do default after boot

webadmin@intel.com — Thu, 29 Dec 2011 01:32:16 GMT

Thanks a lot Scott. I'll keep trying every new version of IDU until it fixes this issue.

Have a great 2012.

Best regards.

Re: Intel Desktop Utilities alerts resets do default after boot

webadmin@intel.com — Wed, 28 Dec 2011 21:50:39 GMT

We're well aware of this issue (there are a number of threads that have complained about it ) and are looking into it presently. In our investigation so far, it only seems to affect systems that utilize RAID. It has something to do with our support for extracting S.M.A.R.T. data from the HDDs/SSDs that are within these RAID arrays. Our S.M.A.R.T. monitoring is somehow slowing array responsiveness, causing audio decoding to glitch when buffers are exhausted (we've not seen it affect video but this is certainly within the realm of possibilities). You can either ignore the glitches or uninstall Intel(R) Desktop Utilities until we can make a fix available...

Re: Intel Desktop Utilities alerts resets do default after boot

webadmin@intel.com — Wed, 28 Dec 2011 12:38:49 GMT

The newer versions of IDU don't present the wrong alerts anymore, but the audio and video drop-outs remain (less times, but still happen).

Re: Intel Desktop Utilities alerts resets do default after boot

webadmin@intel.com — Wed, 28 Dec 2011 11:20:48 GMT

Hi, the alerts issue has been solved in newer versions of Intel Desktop Utilities, but the audio and video drop-outs due to high latency peaks still remain.

Thank you.

Re: Intel Desktop Utilities alerts resets do default after boot

webadmin@intel.com — Thu, 28 Jul 2011 00:57:21 GMT

Thanks a lot Scott and Peter.

In fact I have an SSD and a RAID array. A X25 40GB SSD as the boot drive in SATA2 (not RAID) and 2 x Seagate ST31000524AS in SATA 0 and 1 in a RAID 1 array. My motherboard is a DH67CL.

Regarding the high latency, how can I find out which service is causing the high latency, by simply disabling each one or is there any free software that helps us in this task?

Regards!

Re: Intel Desktop Utilities alerts resets do default after boot

webadmin@intel.com — Tue, 26 Jul 2011 22:30:46 GMT

Ah, I see the issue. Because the SSD replaced the HDD in the SATA ordering, the entry used oiginally for the HDD got matched up against the SSD. Then, a new entry was created for the HDD. In fact, however, the first (original) entry should have been dropped from the list when the stack recognized that the SSDS did not have a temperature sensor. I will have to look into why this is...

Re: Intel Desktop Utilities alerts resets do default after boot

webadmin@intel.com — Tue, 26 Jul 2011 21:56:20 GMT

Hi Scott - I replaced my boot drive, a WDC WD1002Faex, with an Intel SSD 320 series . I kept the the WDC HD and am using it for my D drive. The IDU had been trouble free untill the SSD was installed. The first reboot after installation produced the first alarm and the "Other/unknown temperature" line appeared on the monitor just above the Hard Drive Temperature entry. I tried uninstall/reinstall several times but at each shutdown the threshold resets to 0 and on each reboot the alarm is activated. Regards. Peter