Intel Communities: Message List

Re: HD 4000 random crashes

webadmin@intel.com — Mon, 09 Jul 2012 10:45:13 GMT

LOL yep, I'm currently using a stock cooler. But when I do go to the shop, I am planning on getting me a Cooler Master Hyper212 or Hyper 412 Slim edition. =]

Sure hope I could fix this problem. I've been dying to get back into video rendering and photo editing. LOL

Re: HD 4000 random crashes

webadmin@intel.com — Sun, 08 Jul 2012 06:51:48 GMT

Here are my full reports:

Memtest: Passed

Prime95: Passed using "Small FTTs" option; Crashed (black screen and restart) during In-place large FTTs and Blend option stress tests.

OCCT: Crashed on PSU Test crashed immediately at the start, but after that, it didn't crash; CPU Test crashed at around 20 seconds after the start of the test.

Monitoring the voltages during the tests, 12v never dipped below 12.3v and never over 12.355v; 5v never dipped below 5.088v and never over 5.112v in any of the tests.

Temperatures were maxed at 82 C when running Prime95 at "Small FTTs"

Guess this may truly be a CPU problem. sigh.

Re: HD 4000 random crashes

webadmin@intel.com — Sun, 08 Jul 2012 02:27:16 GMT

Yeah I think it is best if I get the system stable enough for Prime95 before I think about gambling on a graphics card...

I might have this replaced in the shop where I purchased it. Most likely, I'll have this run Prime95 in their test bench and if the crash still continues, at least I got a one year replacement warranty in the shop plus the 3 year manufacturer warranty.

Hehehe I still have some heavy exams for the next two weeks. I will have these checked after and report my findings (and hopefully a fix)

Thanks buddy!

EDIT:

I think I will also give OCCT PSU a shot just in case. Nice to rule out every other cause. Let you know what is the outcome.

Re: HD 4000 random crashes

webadmin@intel.com — Sat, 07 Jul 2012 14:01:07 GMT

Oh, so wait, you did all these tests before you purchased your dedicated graphics card?

Oh my, I constantly crash without a graphics card when I run Prime95 (memtest don't seem to be a problem).

I wonder if getting a dedicated card will solve my problems still...

Re: HD 4000 random crashes

webadmin@intel.com — Sat, 07 Jul 2012 08:28:33 GMT

Hi! I just played around with stress tests like Prime95, and had my crashes occurring in the tests. So my RAM fix... well didn't quite fix it.

I am now leaning towards a cheap-o graphics card to hopefully solve the case. May I ask if you ran any stress tests like Prime95 without any crashes?

I know it may be too much, but if you hadn't used Prime95, can you maybe download it and run a test? Mine immediately crashes when I run the 2nd or 3rd option of tests.

Thanks!

Re: HD 4000 random crashes

webadmin@intel.com — Sat, 30 Jun 2012 15:58:49 GMT

My system had the crash again last week but this time, WITHOUT the driver for HD 4000. Now that I know it isn't a driver problem, it surely was a hardware problem. Having created a flow chart of possible causes based on my findings and my current specs, I pointed my attention to my RAM. I had it undergo several stress tests like MemTest, etc. and it checked out, but I noticed the timing was 9-9-9-28 and it is marketed to run at 9-9-9-24 @ 1.25v.

I went to BIOS to manually set them up at the proper timing (and proper volts just in case) and since then, I had no crashes. I replicated all the things I used to do prior to the crashes... but no crash whatsoever. I even installed the HD 4000 driver again, and no crashes.

Check your RAM just in case that it is the one that causes problems...

Re: Intel HD 4000 Graphics (i7-3770K) occasional flicker

webadmin@intel.com — Sat, 23 Jun 2012 14:58:36 GMT

I got me an i7 3770 and after installing the latest driver, either randomly or watching a video my whole system just shuts down without a BSOD and then restarts by itself. Upon unisntalling the Intel HD4000 driver, no such crashes ever occurred again. The same videos do not cause any shut downs, but it isn't playing smoothly since I jaut have the standard VGA driver installed instead of the Intel HD4000.

Hope the next driver update will come out soon and have a remedy to this and all other issues.

Re: HD 4000 random crashes

webadmin@intel.com — Sat, 23 Jun 2012 14:55:31 GMT

Thanks for the link. It is a relief to know that I am not the only one having issues with the Intel HD4000. Also nice to know that the engineering team in Intel are aware of such driver issues.

HD 4000 random crashes

webadmin@intel.com — Sat, 23 Jun 2012 06:07:56 GMT

I have an i7 3770 and I installed the latest driver available on the site.

I noticed that these mysterious crashes began when I installed the graphics driver; when it crashes, it has no BSOD, it just simply shuts off and then restarts itself randomly. At times predictably when I play videos.

Upon uninstalling the graphics driver, there is no random shutdowns and restarts even when I play my videos (but since I don't have a proper driver, it plays the video not so smoothly)

I have an Asrock Z77 Extreme 4 mobo, a Corsair GS700 PSU, 2x4GB G.Skill Sniper 1600mhz, a Seagate 500GB SATA, no GPU, and running on Windows Ultimate 64bit.

Is there a problem with my processor's graphics? Should I have it replaced? Still fresh warranty since it is an Ivy Bridge.

Thanks guys and gals! And do tell me if I have violated any rule on posting!