Intel Communities: Message List

Which UEFI versions do Intel desktop boards support

webadmin@intel.com — Mon, 17 Oct 2011 09:16:06 GMT

Which version of UEFI do Intel desktop boards support today? I'm specifically interested in boards supporting v2.3.1 for secure boot:

http://blogs.msdn.com/b/b8/archive/2011/09/22/protecting-the-pre-os-environment-with-uefi.aspx

I have been trying to find this out for the DQ67SW, but can't find any information on this.

Thanks

Issue with DG35EC using integrated graphics with 8GB of RAM

webadmin@intel.com — Mon, 17 Oct 2011 07:15:26 GMT

Hello

It's taken a while to figure this out, but the DG35EC has graphics issues when the system has 8GB of memory installed. When the PC boots Windows 7 (x64) it spins indefinitely on the flashing Windows logo. As I'll mention later, it looks to be handling an interrupt storm.

BIOS versions exhibiting problem: 0.118 (latest version) and 0.117.

BIOS versions NOT exhibiting problem: 0.116.

When uninstalling a PCIe GPU, I noticed the system was very slow upon the proceeding restart when running Windows. All four cores of the Q9300 were showing load of >50% and the system was as slow as molasses in the fridge. I managed to open resource monitor and could see the interrupt and DPC processing as consuming much of this. Rebooting the machine, the system was never able to even reach the Windows logon screen.

After disabling assorted devices, I tried rolling back BIOS versions to see if this made any impact. The system was on 0.118. Uninstalling 4GB of RAM and re-install it around each attempt. The error looks to have been introduced in version 0.117, version 0.116 works okay.

I found someone else reported a similar issue earlier this year:

http://communities.intel.com/message/120070

http://communities.intel.com/message/89215

http://www.sevenforums.com/hardware-devices/146910-dg35ec-windows-7-slow-when-using-8gb-ram.html

There is nothing in the 0.118 or 0.117 release notes that suggest anything to do with IGP graphics issues. Presumably this issue is a side effect of another change.

The IGP driver version is 8.15.10.1930. This is the latest available from WHQL.

It seems the issue could lie with either the graphics driver or the BIOS. It would be great if a proper fix could be found for this issue. Failing that could you stick a big WARNING LABEL on those BIOS versions?

Re: TPM not enabling on S5520SC

webadmin@intel.com — Mon, 28 Mar 2011 15:14:43 GMT

Solved: Need to enable BIOS password for administrator.

TPM not enabling on S5520SC

webadmin@intel.com — Mon, 28 Mar 2011 13:24:27 GMT

Hello

The use of BitLocker is a requirement on developer machines at my work location.

The TPM on the S5520SC will not enable and so BitLocker can not be enabled.

The security window of the boot firmware shows "TPM State: Disabled & De-activated". Using the TPM Admin Control option appears to have no effect. I have tried the following with reboots between each step:

1) TPM Admin Control -> "TURN ON".

2) TPM Admin Control -> "CLEAR OWNERSHIP" then "TURN ON".

In both cases, the firmware security screen continues to show "TPM State: Disabled & De-activated". Attempting to enable BitLocker either before or after, the system prompts for a reboot and then reports that TPM is not enabled in the BIOS.

I have read the section in the Intel Workstation Board S5520SC Technical Product Specification (E39530-009) on enabling TPM and this seems fairly straightforward, except the TPM itself does not turn on.

Is there an additional dependency that I'm missing?

The other firmware security settings are not set, ie no admin password, no user password, front panel lockout is disabled?

System Info

Component	Description
Motherboard	Intel S5520SC
Case	Intel SC5650UP
Power Supply	Corsair AX750 Modular PSU
Disk Controller Mode	AHCI
Additional cards	NVidia 550 Ti
BIOS	S5500.86B01.00.0055
BMC	00.55
SDR	0.28
HSC	HSC_NOT_PRESENT
ME	1.12.0070
PROCESSOR	Single X5650 @ default 2.67GHz

Thanks in advance

jlib

Re: S5520SC and USB ISO Packet Errors

webadmin@intel.com — Wed, 23 Mar 2011 11:08:36 GMT

Using a third party USB expansion card (Transcend TS-PDU3), audio playback works fine without the USB ISO Packet Errors.

The bug would appear to lie with Intel's USB driver for the S5520 chipset.

Re: S5520SC and USB ISO Packet Errors

webadmin@intel.com — Mon, 21 Mar 2011 21:00:58 GMT

On the S5520SC:

Video works without glitches and no ISO packet errors in performance monitor.
Capture from the headset microphone does not generate any USB ISO packet errors.
Playback of any audio files and/or live audio and/or system sounds produces errors galore.

I've attached output from sysinfo in case that's of interest.

Options at this point seem to be:

Buy a different USB headset.
Buy a USB expansion card and try that. This has worked for driver bugs in another vendors USB driver (in that case video).

Tak

jlib

PS One stupidity is that the case is an SC5650UP rather than SC5650DP. Had to buy an different PSU as it was unclear what the associated PSU would be. This means there's no AUX POWER connection. The system info seems blissfully unaware that it's an Intel chassis and the part number. Is this info normally gleaned over I2C (or somesuch) on the AUX POWER lines?

Re: S5520SC and USB ISO Packet Errors

webadmin@intel.com — Mon, 21 Mar 2011 18:20:27 GMT

I'd really appreciate some help here so I've attached driver and firmware details in case someone is able to use this.

Being able to use the system for video-conferencing is an unfortunate necessity. If the board can't support USB audio, it's not going to cut it with a USB camera (with integrated mic) or the current USB headset.

Thanks

jlib

The chipset drivers are:

Intel® 5500/5520/3400 Chipset Driver for Windows* Intel® Chipset Device Software installs Microsoft Windows* INF files to the target system. OS: Windows 7, Windows Server 2003, Windows Server ....More Windows 7, Windows Server 2003, Windows Server 2008, Windows Vista, Windows XP*>	3/10/2011	9.2.0.1021	Latest	Drivers

Intel® 5500/5520/3400 Chipset Driver for Windows*

Intel® Chipset Device Software installs Microsoft Windows* INF files to the target system.

OS: Windows 7*, Windows Server 2003*, Windows Server ....More Windows 7*, Windows Server 2003*, Windows Server 2008*, Windows Vista*, Windows XP*>

3/10/2011

9.2.0.1021

Latest

Drivers

System Specs are:

Component	Description
Motherboard	Intel S5520SC
Case	Intel SC5650UP
Power Supply	Corsair AX750 Modular PSU
Disk Controller Mode	AHCI
Additional cards	ATI Radeon 3650
BIOS	S5500.86B01.00.0055
BMC	00.55
SDR	0.28
HSC	HSC_NOT_PRESENT
ME	1.12.0070
PROCESSOR	Single X5650 @ default 2.67GHz

S5520SC and USB ISO Packet Errors

webadmin@intel.com — Thu, 17 Mar 2011 15:31:59 GMT

I have an S5520SC system that reports large numbers of USB ISO Packet Errors when attempting to use a USB headset (Microsoft LX-3000). This occurs under both Windows Server 2008R2 and Windows 7 x64. The driver tool on the Intel support website reports that all the drivers are up to date.

With an ATI 3650 the system reports ~700 iso packet errors per second. There's a periodic effect where every 15seconds the error rate drops and the audio becomes audible again. Curiously, shaking a window around on screen appears to halve the packet error rate. So I switched to an NVidia Quadro FX 1500, where errors are less frequent, but still produce intermittent break up.

DPC latency looks fine during playback. The machine is idle aside from running mediaplayer to play audio.

The headset works fine on the HP XW4600 workstation that I'm attempting to retire.

Any ideas about where to look next?

Thanks

Re: S5520SC periodic momentary freezing

webadmin@intel.com — Fri, 04 Feb 2011 15:49:32 GMT

There's a typo there. The issue does not manifest with the driver on intel.com.

Re: S5520SC periodic momentary freezing

webadmin@intel.com — Tue, 01 Feb 2011 14:59:01 GMT

Watching the boot process on the original Windows Server 2008R2 installation, it appears the the freezing does not start until well into the system initialization process.The attached XPerf snapshot shows the beginning of the problem - when CPU0 and the disk utilization suddenly have large periodic idle periods.

The red dot in the process lifetimes that is 3 seconds before the problem starts appearing is a checkpoint of the process bmcreset.exe.