Intel Communities: Message List

Re: How to contact warranty centre in Australia?

webadmin@intel.com — Tue, 03 Jul 2012 06:59:46 GMT

Hi,

Yes, I never install OS "on top". I always format HD first.

Intel Processor Diagnostic test succeeded only once out of 3 or 4 times I ran it. It always causes reboot when it reaches CPU load test. Even though CPU temperature is still within safe margin (50-45 degrees before maximum). So, I'll replace the memory to see if it happens. Then, if it doesn't help I'll try to find another working CPU and test with it.

Re: How to contact warranty centre in Australia?

webadmin@intel.com — Mon, 02 Jul 2012 21:18:50 GMT

Hi,

Frankly, I don't know how pins got damaged. I think one of them was damaged long time ago (maybe since the first day of CPU installation), and another two were damaged recently when I tried to figure out what's going on and installed/removed CPU several times.

Once I've got new board I reinstalled Win7 from scratch. I never use old installation. With latest Intel drivers, BIOS, etc.

Apparently, when I tried to run Windows rating test, the machine rebooted again. It seems that CPU load triggers this quite consistently. It's not the CPU temperature, since it doesn't grow that much before machine reboots. It also happened with the Intel Processor Diagnostic Tool. During the CPU load test of IPDT the reported temperature is about 50-47 degrees before maximum and then system reboots. I'm wondering if the CPU got damaged after all, because of these bent pins.

I'll replace the memory anyway to something from the compatibility list.

Will keep you posted.

Re: How to contact warranty centre in Australia?

webadmin@intel.com — Mon, 02 Jul 2012 10:09:00 GMT

Hi Flying_Kiwi,

Thanks for your help.

The old board was from Gigabyte and I used it quite a long time until I started to have unexplainable problems (random reboots etc). Then I started to investigate the problem and I found that a couple of pins in the CPU socket were bent. They were too tiny to fix them, so I decided to replace the MB. I bought new motherboard and new memory as well.

Now that you asked me about memory I actually went to the manufacturer's website and checked it: G.SKILL-Products . Apparently they don't have X58 chipset in the list! Moreover, on the page you posted (DX58OG - System memory) I noticed now the following requirement:

Unbuffered, single-sided or double-sided DIMMs with the following restriction: Double-sided DIMMs with x16 organization are not supported

I suspect that I've got this dreaded x16 organization, since I have 16 small chips on each memory block (8 on one side and 8 on the other side). I saw this page so many times and it never occurred to me that this may be the problem. I'll go tomorrow to the shop I bought it from and try to replace it with some of memory from the list.

Also, I tried to run Intel Processor Diagnostic Tool. First time I ran it - it was able to trigger the problem with the "CPU Load" test. After reboot I ran it again from command line to save the log and it passed.

Also, in the other thread on this board people suggest to install KB-2664888 hotfix.

I'll try to replace the memory first, then I'll see what's going on.

Thanks

Alex

P.S. Boost library is not a product in the common sense of the term. It's a software library which is distributed as source files. You need to build it (compile it with C++ compiler and then link it linker program) to get executable binaries. The build process is very CPU and memory consuming, and also puts a lot of strain on disk I/O system. So, practically it's a kind of a test.

P.S. My system rating is not available yet. since I just installed Windows and everything a couple of days ago. But with older MB it was around 6.2-6.5 if I remember correctly.

ETA. Yes, I saw the Australian office link you posted. Thanks for this. I'll contact them if I'm not able to fix the problem myself.

Re: How to contact warranty centre in Australia?

webadmin@intel.com — Sun, 01 Jul 2012 22:08:53 GMT

Hi Flying_Kiwi,

Thank you for pointing out my mistake regarding the thermal margin. Yes, it says CPU thermal margin ~69-72C after boot. I thought it was Intel jargon for CPU temperature. It makes sense now.

I bought this motherboard a couple of days ago, so I use it less than a week. The reboot problem occurred first time I tried to build Boost library (if it matters). Boost library is a huge C++ library, which takes about 30 minutes to build with 8 parallel processes running simultaneously. I used to build it with the same hardware I have now with my old motherboard, which died because of physical damage.

I tried to reduce build processes to 4, it still reboots. I succeeded to build the library by limiting build to 1 process. Intel Desktop Utilities don't show anything suspicious at all. All temperatures are good and green. Voltages are green. Everything is OK, but after 2-3 minutes of build the machine just freezes. It started to freeze since I connected my HD and CD drive to the blue SATA connectors (Marvel SATA controller). Before that they were connected to the black ones - in that case I experienced reboots rather than freeze.

Copying big files are OK. I copied my backups from laptop and and external drive without any problems. Some files were of size of several GB's. Moreover, video games run OK, too. Though games are not very I/O intensive applications.

Here is the full spec:

Motherboard:

Product Name: DX58OG

Version: AAG10926-203

Serial Number: BTOG104002LE

BIOS Version: SOX5820J.86A.0888.2012.0129.2203

CPU:

i7 920 @ 2.67GHz (Bloomfield)

Memory:

G.Skill F3-10666CL9-4GBNT

3 x 4GB (total 12GB)

Videocard:

Zotac NVIDIA GeForce GTX 295

PSU:

FSP Aurum CM Gold 750W (AU-750M)

HD:

Western Digital, 1TB, SATA 3 Gb/s

Model: WD1001FALS-00J7B1

Re: How to contact warranty centre in Australia?

webadmin@intel.com — Sun, 01 Jul 2012 10:52:08 GMT

Thanks for the answer. I bought this MB online via Sacheto.com . I thought I can contact Intel directly since this motherboard is a retail product.

The problem is that under heavy load (mainly I/O) computer reboots or freezes. For example, if I build big software project on my machine (8 processes in parallel), then after 2-3 minutes of work it just reboots. No BSOD, no nothing. Nothing in the system event viewer either.

Also, I installed Intel Desktop Utilities and I'm not sure it reports true data. For example, it shows CPU temperature as 60-69C most of the time, which is ridiculous for an idle machine. I opened the case and touched the heatsink's base where it attached to the CPU. It's icecold.

In some forums people say that the north bridge chip may be overheating. I can touch the sink, it's warm, but not too hot, actually.

I don't overclock, and I use default BIOS settings. All I need is stability. Intel motherboards were renown for that once...

How to contact warranty centre in Australia?

webadmin@intel.com — Sun, 01 Jul 2012 05:10:03 GMT

Dear Intel,

Recently I purchased a desktop motherboard - DX58OG via online shop. However, the motherboard has hardware problems.

I'm trying to figure out how I can replace it, but to no avail. I live in Sydney, Australia.

How can I claim the warranty and replace the motherboard?

Thanks
Alex

P.S.

Version: AAG10926-203

Serial Number: BTOG104002LE