Intel Communities: Message List

Re: MoBo dp43tf, 2TB WD-HD not detected in cold start

webadmin@intel.com — Tue, 02 Aug 2011 19:46:28 GMT

It is so very nice and commited of you to be helpful, but please, focus on the specification of the problem I gave and, please, do not misinterpret my perhaps not absolutely welldefined stated propositions, which I will try to make once more clear.

On 6/24 I reported my experience that after the smooth detection of my drives as IDE by the BIOS, not surprisingly, WIN-XP tried to install WIN-XP drivers for this newly detected device (IDE controller). This happened exactly to the WIN-XP installation which already contained the WIN-XP SATA drivers, so naturally I cancelled the installation of IDE drivers and reverted to AHCI in the BIOS! On the same day, I added my recommendation to you for migrating a healthy OS, compared to an install from scratch.

On 6/26 I stated in a sloppy manner that WIN-XP "restarts" after "suspend to RAM". Of course this should read "WIN-XP is resumed after being suspended before" and does not involve the drive detection by the SATA AHCI driver in the BIOS!

All my statements on these two days contain absolutely no reference to the long before finished factual migration of the OS or to a multiboot situation. To be clear: the migrated OS was always strictly SATA and contained the SATA drivers back then of course.

On 6/25 I tried to make clear that formatting -while not only relevant but indispensdable for storing data- is absolutely of NO RELEVANCE for my problem and also of absolutely NO RELEVANCE for the mere detection of HDDs. The determination if there is an OS or not is done only afterwards (reading the partition block(s)).

Please, also have a look at the documentation I supplied with pictures in the thread I mentioned in my post on 6/28 which made it clear to Intel support and should also make it clear to you that it is the (in-)compatibility of the drive and the mobo and no formatting effect which is THE reason for this issue.

You certainly contributed to this case, but I must leave it to your esteem if it was a valuable contribution.

Purgatorio

Re: MoBo dp43tf, 2TB WD-HD not detected in cold start

webadmin@intel.com — Sat, 30 Jul 2011 09:48:40 GMT

Since you two both reply to my bye I feel sort of obliged, not to say unpolite if I did not not, to reply again:

@ Flying _Kiwi

By no means I ever intended to express that Intel is -regarding my case- not acting on sure (legal AND reasonable) grounds. I just think I am missing an aspect of something what is called "Produktpflege" (perfective maintainance?) in German, which is something one may expect to some extent, considering e.g. the not empty list of BIOS updates. AND it is this crucial AHCI driver which has NOT been replaced from the beginning(!) till the the end(!) of the life cycle for this mobo, although, as I mentioned, Intel HAS developed at least one AHCI BIOS driver working with 2TB HDDs. And -perhaps unlawfully- I insinuate, that Intel knows about "incompatibility" between this driver and large HDDs. They certainly also "have a point" (and the right!) in doing so without any doubt and I am not on the way to buy AMD only in the future, but I have seen other mobos growing old in more graceful way than Intel's.

Concerning WD, they offered an "advance exchange" but not of an other drive type. Since I do not expect any remedy from this, I decided not to take all the efforts and risks to avoid a problem which comes up only rarely and is solved in a simple way - reboot!

Perhaps I consider it to simple a task embedding(!) an other, existing(!) AHCI driver in an existing(!) BIOS and offer it for download (considering all the quality assurance oligatory at Intel's - honestly!).

Comparing my personal alternatives I decided to avoid an HDD change and to press Intel as hard as I can (and be it pointing finger, so what!) to improve their outdated mobo! I respect your evidently lesser reluctancy to change drives, but for now I will not change mine (reluctancy and drive).

Believe me, I had a faint foreshadow of the outcoming.

@ Curious592

I apologize for anything that sounded like a shotgun for you! Especially the "relevance" was intended only to apply to your postings in this thread concerning my and only my problem. Perhaps English not being my native tongue and still living in Austria is a reason for these misunderstandings and also for your experience of my evasingness or confusingness.

1. post: reformatting(!) and fans

2. post: cables and formatting(!)

3. post: cables, OS aspects of AHCI/IDE, formatting(!)

4. post: HDMI, formatting(!), IDU, SMART

5. post: bad sectors(formatting!), OS aspects of AHCI/IDE, AHCI praise

6. post: formatting(!) and size, esoterics about avoiding 2TB

I do not know your "relevant contributions" (you missed citing them!) but the above are really irrelevant to the stated problem, even considering my evasingness or confusingness.I prefer bigger drives (as they are mainstream!), you like having more of them, you believe 350MB being the average drive size being sold nowadays, I think you missed a development, you consider cable faults with serial(!) devices restricted to one specific phase of connection relevant in frequency, I do not, ...., OK, OK, ...

Believe in the wisdom of the masses, I do not!

Purgatorio

Re: MoBo dp43tf, 2TB WD-HD not detected in cold start

webadmin@intel.com — Fri, 29 Jul 2011 07:46:32 GMT

@ Flying_Kiwi

No, certainly this was not what I liked to hear, but, please, keep in mind that there are specs for SATA devices and their detection. I believe -I think with good reason- that WD fulfills those and Intel's "SATA AHCI driver ver.1.10.5" does not. Considering further that Intel is of course copyright owner of a working version of this AHCI BIOS component (doing its task in various BIOSes), bur have NOT changed this part in the BIOS of my mobo leaves me somehow -let's say- disappointed.

Thank you for your "external" suggestion, but I am more the kind of guy who buys a newer, bigger, faster HDD and keeps the older one just as an archive down in the private oblivion, saving the cost for housings,

@ Courious

I do not get it why you stick to your formatting problem which is certainly not my problem. Anyhow, it helped to increase your (irrelevant) post count. You also seem to never ever heard noise from your multitude of HDDs?

Thanks and bye!

Purgatorio

Re: MoBo dp43tf, 2TB WD-HD not detected in cold start

webadmin@intel.com — Thu, 28 Jul 2011 16:43:00 GMT

Sorry, for my delay. I was somewhat annoyed about Intel's answer, which I cite below and so posted it erroneosly in an other thread with a similar problem ( http://communities.intel.com/thread/22839 ).

Intel says:

The information you provided regarding this issue indicates that the WDC20EARS-00J2GB0 and the DP43TF board are incompatible.

We do not provide a compatibility list for any harddrives that have been tested. Indications are that the HDD takes too much time to initialize then the board is expecting, this ist most likely due to the size of the drive.

Since the board is not showing any issues with the smaller Samsung drive, there are not technical failures affecting the board.

As this board is a couple of years old now and will soon be discontinued, it is unlikely that new firmware or hardware changes will be provided for this board.

Unfortunatly we have not means to solve the issue. We recommend to use another Harddrive or to replace the board for a newer model, more suitable to detect newer and larger harddrives.

Nice move, Intel! :]

Btw, WD says the do not have any firmware updates for their drives.

Thank you all, esp Flying_Kiwi, for taking part in my troubles.

Purgatorio

Re: System does not boot on first time.

webadmin@intel.com — Thu, 21 Jul 2011 17:17:01 GMT

Intel says:

The information you provided regarding this issue indicates that the WDC20EARS-00J2GB0 and the DP43TF board are incompatible.

Since the board is not showing any issues with the smaller Samsung drive, there are not technical failures affecting the board.

As this board is a couple of years old now and will soon be discontinued, it is unlikely that new firmware or hardware changes will be provided for this board.

Unfortunatly we have not means to solve the issue. We recommend to use another Harddrive or to replace the board for a newer model, more suitable to detect newer and larger harddrives.

Nice move, Intel! :]

Purgatorio

Re: System does not boot on first time.

webadmin@intel.com — Mon, 18 Jul 2011 08:17:23 GMT

The last posting <edit>meanwhile deleted</edit> leaves me inconclusive.

______________________________________________

As for my issue, it is handled by intel support by now. Some details and pics included

- Pic-1 shows the first sight of the problem (the report of the SATA peripherals) when COLD(!) starting with only the WD HDD connected on Port-00: in the 3. text line it says "01 devices", than "no device detected" for all the 6 ports, and finally "no device found", although the WD HDD is installed on Port-00.

- Pic-2 shows shows the report of the SATA peripherals when COLD starting with the WD HDD connected on Port-00 AND a Samsung HD103UJ installed on Port-01: in the 3. text line it says now "02 devices", than reports the Samsung for Port-01 and "no device detected" for ports 00, and 02 to 05, and finally "AHCI BIOS installed".

- Pic-3 shows the drive page of the BIOS corresponding to Pic-2 (I missed a picture without the Samsung, corresponding to Pic-1, please imagine a [Not Installed] instead of the Samsung text). Please note the empty line next to SATA Port 0! It looks the same when the Samsung is not present.

- Pic-4 shows the drive list after WARM(!) start (besides the WD HDD, a Samsung HDD and a BluRay player are installed). That is the way it should look after COLD(!) start too. I did not include a pic where the WD HDD is shown as detected by the report of the SATA peripherals, please, believe me, it does show up.

I'll post back if there is something new.

Purgatorio

Re: System does not boot on first time.

webadmin@intel.com — Thu, 30 Jun 2011 13:01:32 GMT

My remark about IDE was just the point to be aware.

The consistency in numberung of ports you refer to is truely remarkable.

The optional delay (30 sec!) seems to have no effect at all (not even on boot time till POST end!) in AHCI mode (according to my stopwatch).

I am quite convinced that this cold/warmstart issue is with greatest probability based on the "Serial ATA AHCI driver" (so it is called in my BIOS) which is embedded in the BIOS and fails to fully detect the specific drives after (undelayed) cold boot, with lesser probability on a faulty drive firmware and only with a very small probability the chipset hardware (ICH10 in my case) and with once more smaller probability the cables can be blamed. The serial(!) circuits are not dedidated to detection and work fine afterwards.

Do not overlook, the HDD, undetected by BIOS, may be accessed by OS without any problems if it was installed once after warm booting, but just not as a booting device!

So it is BIOS!

Purgatorio

Re: System does not boot on first time.

webadmin@intel.com — Wed, 29 Jun 2011 19:23:14 GMT

With the DP43TF the "optimal defaults" contain setting "IDE" and not "AHCI" ...

SATA #03 ... start counting with 0 or with 1?

The problem is exactly the COLD start, installing OS is simple when the boot drive is detected.

Be aware!

Purgatorio

Re: D510MO AHCI Driver

webadmin@intel.com — Tue, 28 Jun 2011 13:09:45 GMT

Perheps THIS might help.

Purgatorio

Re: System does not boot on first time.

webadmin@intel.com — Tue, 28 Jun 2011 13:04:35 GMT

Sorry, I cannot help just describe a similar behavior in more detail: DP43TF and WDC20EARS in AHCI mode not detected when cold starting undelayed. If I press pause immediately when booting starts and F2 1sec afterwards, I can see the HDD in the BIOS and the system boots fine. It also boots fine when warmstarting (rebooting), but not -as I said- when cold starting without pausing. I think this depends on the "Serial ATA AHCI Driver ver 1.10.05" which is embedded in my BIOS.

Intel support said, they did test my mobo with 1TB HDD only and my case is escalated.

Purgatorio