Intel Communities: Message List

Re: dp45sg Motherboard spontaneously reboot, and windows freezes

webadmin@intel.com — Wed, 22 Jul 2009 17:07:58 GMT

Well, I found out why it was so easy to RMA this piece of sh1at board back to Intel - they sent back that it was customer-caused damage to the CPU socket and refuse to honor their warranty. So, my advice to all of you is to throw this board in the trash if it's giving you problems, Intel isn't going to do anything about it.

I work for a pretty small company, but we spend a lot of money on hardware. That money will no longer go towards Intel boards, that's for sure. And as soon as our software publisher gives us the greenlight, we'll be going AMD exclusively for cpus. Eff Intel.

Re: dp45sg Motherboard spontaneously reboot, and windows freezes

webadmin@intel.com — Fri, 10 Jul 2009 13:37:46 GMT

Galushi,

I've tried the Q6600 (original cpu) and the E8400 and 8200. None of them changed the behaviour of the motherboard.

Intel did issue an RMA rather easily, however. I psyched myself up and got every thing together expecting a long drawn-out seige with them. Actually they only wanted to know what power supplies I tried, and if I tried different cpu's in the board. Including hold-time I got the RMA in less than an hour, so good for Intel for doing the right thing on this board. Bad news is that they won't replace with a different model, so I'm hoping the board I get back is a newer revision that doesn't suffer the same issues.

Re: DP45SG firmware flash

webadmin@intel.com — Thu, 09 Jul 2009 19:41:41 GMT

Hello CVStealth,

There's a couple of threads around here about that board in particular, you might want to check them for some ideas. One guy put together a scratch bios that worked long enough to get into Windows and run the updater from there, on the 116 version.

Personally I'm pulling the plug on this board and trying for a different model.

Re: dp45sg Motherboard spontaneously reboot, and windows freezes

webadmin@intel.com — Wed, 08 Jul 2009 20:34:18 GMT

Indeed.

In any case, after yet MORE troubleshooting and replacing of parts, I'm starting to think the voltage regulators (or some other h/w, tracing, sensor, whathaveyou) on these boards are faulty. Also, it has nothing (NOTHING! intel) to do with the OS that is running, I've recreated this issue from within the BIOS (hardware monitor section, matter of fact) and with no OS at all by unplugging the sata drive and letting it sit there at the error prompt until it reboots. I haven't reinstalled the OS (xp sp3) but I have removed basically every other piece of software that is installed, other than monitoring stuff and the Intel control dash. Every other piece of hardware has been replaced, so I know it's not one of those.

One thing I know that DOES work, I went and picked up a Gigabyte EP45-UD3LR yesterday, and it works just fine. I can't use the DDR3 but at least I can provision the workstation and roll it out. I'm giving up on this board and hoping that Intel will replace it with a different model, otherwise it's going into the trash. Maybe I'll use the ddr3 with my 720be at home.

***ps. if intel wants to recreate this problem i will GLADLY send them my POS, for a replacement gigabyte or asus board that supports ddr3 and RAID; i could care less about the 2nd pcix slot***

Message was edited by: Prefer_AMD

Re: dp45sg Motherboard spontaneously reboot, and windows freezes

webadmin@intel.com — Tue, 07 Jul 2009 21:07:26 GMT

It's not the user changing BIOS settings, the RAM, the video card or the power supply. STOP BLAMING THE END-USER FOR THE ISSUES, this is clearly a problem with this motherboard. The only question is whether Intel plans on correcting the problems with a BIOS patch or not. Otherwise it's time to RMA this awful board and go get a Gigabyte or Asus.

Re: dp45sg Motherboard spontaneously reboot, and windows freezes

webadmin@intel.com — Tue, 07 Jul 2009 16:40:56 GMT

Hello,

Was there any resolution to the problems with this board? Needless to say, I have a machine with the DP45SG installed and it started exhibiting all of these symptoms about 2 weeks ago (crashes, reboots, etc.,.) It ran fine for the first 6 months of it's existence as an OCR worker with no local user. When it had to be used as a workstation, that's when the troubles started. I initially thought it was a heat issue and tried going that route, aftermarket TT heatsink/fan with AS5, turned exhaust fan next to CPU inward to blow directly on cpu/chipset, actively cooling chipset heatsink, etc.,. Nothing works, after the machine is powered on, after about 10mins it locks up. Is Intel offering any fixes or information on this board yet, or do we have to take our chances trying to RMA this motherboard?

Some specs:

BIOS SGP4510H.86A.0116.EB

CPU Q660 stock (NO overclocking!)

RAM - Patriot PDC34G1333ELK 2*2gb

VIDEO: RADEON 4200 PCIx

Any help at all would be appreciated. Thanks!