Intel Communities: Message List

Re: Windows sees my SSD as A HDD

webadmin@intel.com — Mon, 29 Apr 2013 16:33:04 GMT

Thank you for your post.

If the toolbox has trouble detecting your drive, check the following:

Check if the SSD is initialized and formatted (check in disk management)
You may need to update the SATA controller drivers, chipset drivers and BIOS.
If this is in a desktop computer you may test the SSD in another SATA port.
Note that the SSD toolbox only sees SSDs connected to the internal SATA port (not through USB)

If the issue persists please describe the issue further, and mention which Operating System you run and the model of your computer.

Re: Intel WiDi not displaying in 1080p mode

webadmin@intel.com — Tue, 23 Apr 2013 22:16:28 GMT

Thank you for your post. See if you can try using extended mode instead of clone mode so you can use the resolution from the TV. See the link below: http://www.intel.com/support/wireless/wtech/iwd/sb/CS-032456.htm

Re: Idea for Widi ios app - integrate launch, widget and configuration functions

webadmin@intel.com — Fri, 19 Apr 2013 23:24:39 GMT

Hello electronicsguy.We have forwarded this suggestion so it may be taken in account on future releases. At the moment there are no plans on developing any WiDi applications, wireless hardware or software for apple products.

Re: intel ssd 330 not recognized BY BIOS

webadmin@intel.com — Fri, 19 Apr 2013 23:11:27 GMT

Hi Saladin, if re-seating the SSD does not bring it back then it might be a good idea to test the SSD in a different system, since it may mean that the SSD has failed.

If it does come back then the next step would be to verify in the event viewer to find out what caused the shutdown of the computer,

(Click on start, in the search box type ‘Event viewer’ click on ‘Windows logs’ then on ‘application’ and ‘System’ check for both options in the middle pane to see if any entries apply to the date and time the shutdown occurred.)

Re: Intel centrino wireless-n 2230 keeps dropping connection.

webadmin@intel.com — Wed, 17 Apr 2013 19:53:53 GMT

There are several variables that may cause a connection to be dropped.

Drivers: since these wireless cards must be customized and tested by the system manufacturer you should use the latest drivers available on the laptops website. If these still present an issue you may want to uninstall those and install the latest generic ones from Intel:

Windows* 7

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=3316&DwnldID=22547&ProductFamily=Wireless+Networking&ProductLine=Intel%C2%AE+Centrino%C2%AE+Wi-Fi+Products&ProductProduct=Intel%C2%AE+Centrino%C2%AE+Advanced-N+6205&lang=eng

Windows* 8

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=3316&DwnldID=22548&ProductFamily=Wireless+Networking&ProductLine=Intel%C2%AE+Centrino%C2%AE+Wi-Fi+Products&ProductProduct=Intel%C2%AE+Centrino%C2%AE+Advanced-N+6205&lang=eng

Interference: this would cause a connection drop in one specific area (i.e.: only at the office but not at home) and usually other devices connected to the same network and near each other would suffer the same way.

Firmware: the firmware of the router if outdated may cause unexpected behavior with newer devices.

Malware: certain virus and other malware may case connection drops, if the system used to work correctly in the past then began suffering from connection drops you may need to check the system and may need to do a system restore to a previous date.

Conflicting software: some computers come with more than one connection utility, try disabling all connection utilities and use only the one from windows.

Power: some power settings may disable the PCIe bus or specific components to save power, set your system to a maximum performance power setting and test again.

Heat: overheating may cause connection drops, you usually identify this issue if your wireless adapter completely disappears or also if after a while you get heat warnings or the computer turns off, make sure you have good ventilation available for the laptop.

Integration: this is an issue that would be handled with the laptop manufacturer, you identify it by checking with them, and they may have it listed as a common issue on these laptops. You would suffer from connection drops all the time and every network.

Failed wireless adapter: can be actual adapter or antennas that are damaged, you would suffer from connection drops all the time and every network, but no known issue has been identified by the computer manufacturer.

Re: Bug report: netwsw00.sys (6230, v15.3.x) BSOD on Windows 8 x64

webadmin@intel.com — Wed, 17 Apr 2013 18:36:20 GMT

Has anyone tried using the latest drivers, released on 03/19/2013? It is version 15.6.1 and can be downloaded here:

Re: Intel WiDi "There are no adapters detected."

webadmin@intel.com — Wed, 17 Apr 2013 16:55:57 GMT

Thank you for your feedback ieag.

Please note also that since the computer manufacturers need to make sure that their systems are and stay compliant with local and global regulations for radio frequency devices, these must be customized and approved by the system manufacturer. This is why Intel cannot support any system that has after-market upgraded.

Re: purchased ssd(520, 180GB) is out of control, need replacement

webadmin@intel.com — Tue, 16 Apr 2013 16:51:52 GMT

To get warranty support for this drive you would contact the local or nearest support area, in South Korea the phone number is (822) 767 2595. Other numbers can be found here:

http://www.intel.com/p/en_US/support/contact/phone

Asia pacific (select country in drop down menu):

http://www.intel.com/support/contact/apac/apac_contact.htm

for a warranty replacement you are usually required to have the SSD handy to provide some numbers, and you may be asked to provide a proof of purchase.

I hope this helps.

Re: Why there is no hotspot function on My WiFi Dashboard?

webadmin@intel.com — Tue, 16 Apr 2013 15:21:25 GMT

Another issue that can cause the Intel® my WiFi dashboard to install Lite is if the Intel® PROSet wireless WiFi software was not installed completely. To correct this you would download and save to your desktop the latest version of the Intel® PROSet you may download it here:

https://downloadcenter.intel.com/confirm.aspx?httpDown=http://downloadmirror.intel.com/22548/eng/Wireless_15.6.1_e64.exe&lang=eng&Dwnldid=22548&DownloadType=Software+Applications&OSFullname=Windows+8%2c+64-bit*

Then uninstall the old versions:

1. Remove the Intel® PROSet wireless WiFi software from Control Panel\ program and features or uninstall a program if present.
2. Press windows Key + X and click on ‘device manager’ click on “Network Adapters”\Double-Click the adapter name\Drivers Tab and click on the “Uninstall” button if present. (You may also just click on the search option in the windows side bar and type “device manager”)
4. Install the latest drivers: Right-click on the icon of the driver, and click on “run as administrator” then click on “customize” (not install) and select all options, then continue and finish.

Then test the Intel® My WiFi Dashboard again

Re: 335 240GB as ODD replacement caused idle core temperature to rise from 30C to 50C

webadmin@intel.com — Mon, 15 Apr 2013 23:55:46 GMT

Thank you for your post.

Note that the SSD does not produce any additional heat that would cause the core temperature to increase.

There are several possible causes to a temperature increase. One of the board sensors oriented incorrectly or disconnected. Outdated BIOS, incorrect or conflicting power setting in BIOS and Windows* see a description of the possible settings:

http://www.tomshardware.com/reviews/bios-beginners,1126-8.html