Intel Communities: Message List

Re: DH61BE: Win7 Shutdown Produces a Restart - PROBLEM LOCATED

webadmin@intel.com — Mon, 12 Sep 2011 16:06:37 GMT

Well, the Intel folks have been unable to duplicate this Shutdown --> Restart issue.

I have 6 machines that exhibit the problem.

We appear to be at an impasse.

Given the fact that all 6 of my very simple computers exhibit the behavior, I am surprised that it can't be dupicated.

Does anyone have a suggestion?

For example, has anyone ever shipped a misbehaving computer to Intel for inspection?

Re: DH61BE: Win7 Shutdown Produces a Restart - PROBLEM LOCATED

webadmin@intel.com — Tue, 19 Jul 2011 17:52:26 GMT

This problem has been assigned an Intel Case # 8000269193 AND an Intel System Identification Utility Reference Number 0050 9708

There are 3 video driver updates that cause the shutdown problem.

1. DVD supplied with Motherboard: Version 8.15.10.2279

2. Software served up by Windows Update: Version 8.15.10.2342

3. Updated driver downloaded from Intel Website: Version 8.15.10.2361

I suppose it is possible that Windows update has stopped serving up #2 or it is not appropriate for all installs.

All of my systems involved 32bit Win 7.

Regardless, these files cause the problem in 6 of my systems.

As I write this today, I am unaware of any other (read: newer) drivers that are available.

Best regards,

Craig

DH61BE: Win7 Shutdown Produces a Restart - PROBLEM LOCATED

webadmin@intel.com — Wed, 15 Jun 2011 13:55:03 GMT

Hi Everyone,

I have 4 PCs with the DH61BE motherboard and all are behaving identically.

The setup is simple. 1 TB SATA drive. DVD ROM. 4gb DD3 RAM.

Using the onboard video and LAN devices. Logitech EX100 Cordless KB and Mouse.

Win7 is installed and fully patched as of yesterday (6/14/2011).

The latest BIOS is installed on the motherboard.

When attempting to Shutdown from within Win7 (Start -> Shutdown),

the system responds quickly with the various subsystems (LAN, Video) being downed.

Then the system Restarts, eventually rebooting back to the login screen.

When booting in Safe Mode, I am able to Shutdown as normally expected.

From several posts in this forum, I suspect this has something to do with one of the drivers.

But I would like some advice, if possible, before tearing into things.

Thanks in advance for your thoughts.

Craig

Re: DH61BE: Win7 Shutdown Produces a Restart - PROBLEM LOCATED

webadmin@intel.com — Thu, 16 Jun 2011 03:39:11 GMT

The cause of this problem has been identified by brute force.

I wiped the drive clean and reinstalled the software, testing the shutdown operation after each driver and update install.

Here's what I learned and the (Shutdown Behavior):

Win7 SP1 installed (Shutdown OK)

LAN utility (supplied by Intel) installed (Shutdown OK)

22 Win7 Important updates installed (Shutdown OK)

3 Win7 Important updates installed (Shutdown OK)

13 Win7 Optional updates installed (PROBLEM - Shutdown causes Reboot)

I used System Restore to rollback the updates (Shutdown OK)

Next I reinstalled the 13 Win7 Optional updates 1 by 1.

The Shutdown problem emerges after installation of the Intel HD Graphics Family Update (31.8 MB) 03/25/2011 8.15.10.2342.

This file is served up by Windows Upgrade.

I have since found 3 versions of this driver and related software. All three versions cause the problem.

1. DVD supplied with Motherboard: Version 8.15.10.2279

2. Software served up by Windows Update: Version 8.15.10.2342

3. Updated driver downloaded from Intel Website: Version 8.15.10.2361

So that's what I know. It is amazing that no one else has reported this yet.

What is the next step?

Do the Intel administrators routinely scan this forum?