Intel Communities: Message List

Re: Can't run SSD Optimizer, it displays an error message.

webadmin@intel.com — Wed, 02 Nov 2011 16:40:40 GMT

The same here, but code number is 35.

MB: Intel DH57JG
SSD: X-25M G2 80 GB
Windows 7-64 Ultimate

Latest BIOS, firmware and drivers&updates

All another tests disk pass ok.
Can't see any related errors in Event Viewer.

Re: Intel Desktop Utilities doesn't start if RAID1 disks presents

webadmin@intel.com — Sun, 16 Oct 2011 12:59:01 GMT

English is not my native language, so maybe I wrote or understand something unclear

2 computers. Mostly with same configurations - i7-2600K, 8 GB RAM, SSD as system disk and 2xHDD RAID1 for data.
But different motherboards - DP67DE (with standalone videocard) and DH67GD (with onboard video in CPU/chipset).
Both with Win7-64, latest bios&drivers&updates.

DP67DE have no problems with latest IDU 3.2.0.038a

DH67GD (clean install) had problems with freezing audio&video regardless of codecs/players/settings. Only when I remove IDU 3.2.0.038a problems disappeared. Didn't try to put IDU back.

Re: Intel Desktop Utilities doesn't start if RAID1 disks presents

webadmin@intel.com — Sun, 16 Oct 2011 11:09:21 GMT

As I mentioned previosly I made clean install with latest drivers and updates. No, I didn't reinstall IDU to reproduce the issue because it was late at night when I resolved problem and I had to return computer to client ASAP.

I also blamed video&audio codecs and try different solutions until I noticed that even demo mp3 of Claude Debussy in Windows Media player glitched.

Re: Intel Desktop Utilities doesn't start if RAID1 disks presents

webadmin@intel.com — Sun, 16 Oct 2011 11:15:57 GMT

I upgrade IDU to 3.2.0.038a on my computer with DP67DE board now. I don't notice any audio&video freezes.
But I have dedicated video card here. Otherwise DP67DE and DH67GD systems have pretty the same configurations.

Re: Intel Desktop Utilities doesn't start if RAID1 disks presents

webadmin@intel.com — Sun, 16 Oct 2011 09:48:38 GMT

Ironically this thread started by me is activated now when I also discover another glitch with IDU.
I had to reinstall one of the computer with DG67GD after replacing it with B3 stepping board. I make clean install with latest bios&updates&drivers.
And put IDU 3.2.0.038a also.
But I noticed problems with video&audio playback. Occasionally video freezes on ~0,x seconds together with buzzing sound. DIVX, mp4, DVD or Youtube – anywhere. Even plain mp3! Some freezes on particular file&player combination was replicable some not.
I'd try different video players, settings, reinstall drivers with no success. No any errors in event viewer. Memory and disks tested. I was going slightly mad.

After several hours of … I removed IDU. #@%^$#@^#$&&^(&^^!
Works fine now.

P.S.
On another computer with DP67DE (B3) I have IDU 3.1.4.031 and there's no such problem with video freezing. IDU 3.1.4.031 just doesn't recognize one temperature of RAID disks. On DH67GD IDU 3.2.0.038a recognizes all temperatures correctly. So I'll put IDU 3.2.0.038a on DP67DE also to check if video freezes appears.

-------
Configuration
Board DH67GD. CPU i7-2600K. RAM 8 GB (2x 4GB)
Internal SATA ports:
0 - Intel SSD (X-25M 120GB)
1&2 - 2xHDD, RAID1 (Seagate 7200.11 1,5TB)
3 – DVD
eSATA: 4&5 - empty

BIOS - latest. SATA mode in BIOS - RAID.

OS - Windows 7-64 Home Premium OEM (clean install) with latest Intel & MS drivers/updates

Re: Intel DH67VR Desktop Getting Freezed Continuously

webadmin@intel.com — Sun, 16 Oct 2011 10:08:52 GMT

Do You have IDU (Intel Desktop utilities installed)?

Re: 12.0 GB (3.93 GB usable)

webadmin@intel.com — Thu, 03 Mar 2011 12:34:11 GMT

Interesting that Intel didn't mention this.
I have an old single memory channel AMD system from SUN where is mentioned that largest memory module must be placed at first slot always.

P.S. You can now try to swap slots again to see if the problem returns (Maybe Windows somehow reinitialized memory configuration when 4GB was missing and now it works both ways). If problem returns, Intel definitely must upgrade their documentation.

Re: 12.0 GB (3.93 GB usable)

webadmin@intel.com — Tue, 01 Mar 2011 20:05:29 GMT

I think it is Microsoft's not Intel's case

For Win7-64 I found this

Check the advanced boot options.
1. Go to Start, in the search bar type msconfig and press enter.
2. System Configuration window will open on the screen.
3. Click on tab named "boot".
4. Click on "Advanced Options" and uncheck the box for "Maximum Memory".

Re: Intel Desktop Utilities doesn't start if RAID1 disks presents

webadmin@intel.com — Tue, 22 Feb 2011 22:25:32 GMT

Board DH67GD
---------------------
Assembled from brand new details

Internal SATA ports:
0 - Intel SSD (X-25M 120GB).
1&2 - 2xHDD, RAID1 (Seagate 7200.11 1,5TB)
3 - DVD
eSATA:
4&5 - empty

BIOS - not 100% sure if I put the latest. Can't check that computer now.

SATA mode in BIOS - RAID.

OS - Windows 7-64 Home Premium OEM (clean install) with latest Intel & MS drivers/updates

Intel INF - 9.2.0.1021
Intel(R) Rapid Storage Technology - 10.1.0.1008
RAID1 was created with Intel RST in Windows environment (not in BIOS)

IDU 3.1.2.022 installed after RAID1 was created. And didn't work.

I try to uninstall and reinstall IDU after new Intel® ME: Management Engine Driver appears (7.0.4.1197), but no success.

That computer have some suspicious drops in RAID1 performance. But I couldn't see SMART data for them.
So I had to check that computer later (maybe when Intel replacement for recalled board arives:)

Board DP67DE
----------------------

Internal SATA ports:
0 - Intel SSD (X-25M 120GB).
1&2 - 2xHDD, RAID1 (Seagate 7200.11 1TB)
3 - DVD
eSATA:
4 - HDD (Seagate 5900 2TB)
5 - empty

BIOS - latest 0051.

SATA mode in BIOS - RAID.

OS - Windows 7-64 Ultimate (clean install) with latest Intel & MS drivers/updates

Intel INF - 9.2.0.1021
Intel® ME: Management Engine Driver 7.0.4.1197 (in installed programs it shows version 7.0.0.1144)

Intel(R) Rapid Storage Technology - 10.1.0.1008
RAID1 was created with Intel RST in Windows environment (not in BIOS)

IDU 3.1.2.022 installed before or after RAID1 creation - can't remember.

As soon as RAID1 array created, IDU stopped to show up. As soon as I broken RAID1 (with RST) to single drives, IDU starts worked fine.
I experiment several times with uninstall and reinstall IDU and delete/make RAID array, but nothing changed.
Because I need to monitor HDD SMART data, I broke up Intel RAID1 and make RAID1 with Windows disk management.
IDU work fine in this configuration (except that IDU shows temperature only for one HDD, and one unknown temperature).
I also can monitor SMART data now for RAID1 drives (with IDU & third party utilities).

Intel Desktop Utilities doesn't start if RAID1 disks presents

webadmin@intel.com — Sat, 12 Feb 2011 14:00:58 GMT

IDU 3.1.2.022 main application doesn't start (appear on screen) if RAID1 disks presents on DH67GD and DP67DE. It shows up in Task manager processes as intelmain, but nothing shows up on screen.
When removing RAID disks, IDU works fine.

Win7-64, latest BIOS&drivers