Intel Communities : Document List - Intel AppUp(R) center - English

Frequently Asked Questions (FAQ)

webadmin@intel.com — Tue, 22 Dec 2009 20:20:56 GMT

Client Requirements:
User Accounts:
Purchasing:
Support:

Client Requirements:

Q. What operating systems are officially supported by the Intel AppUp(R) center Software?

A.The Intel AppUp client officially supports the following operating systems:

Microsoft Windows XP Home* 32 bit SP 3 (with .net framework 3.5 SP1)
Microsoft Windows XP Professional* 32 bit (with .net framework 3.5 SP1)
Microsoft Windows 7 Starter* 32 bit
Microsoft Windows 7 Home Premium* 32 bit
Microsoft Windows 7 Home Premium* 64 bit
Microsoft Windows 7 Professional* 32 bit
Microsoft Windows 7 Professional* 64 bit
Microsoft Windows 7 Ultimate* 32 bit
Microsoft Windows 7 Ultimate* 64 bit
Microsoft Windows 7 Enterprise* 64 bit
Microsoft Windows 8 (32 & 64 bit)
Microsoft Windows 8 Pro (32 & 64 bit)

NOTE: Microsoft Windows Vista* is NOT an Intel AppUp(R) center supported Operating System.

01.031.2012

Q. Why is Microsoft Windows Vista* not supported with Intel AppUp(R) center?

A. AppUp development and testing is focused on providing the best user experience for the top two most popular Microsoft Windows* operating systems (Windows XP* and Windows 7*). Since the Windows Vista* discontinuation announcement Windows XP* and Windows 7* became the top two Windows Operating systems.

01.05.2012

Q. Do I need a specific CPU or other hardware to run the Intel AppUp(R) center?

A.Intel AppUp has been optimized to run on Ultrabooks. However, Intel AppUp(R) center and its applications are designed to run on any modern x86 architecture system.

01.31.2012

User Accounts:

Q. How can I edit my payment information?

A. To update your payment information follow these steps:

Login to the AppUp center
Click the "My Profile" icon on the title bar.
Click "Manage your payment options" link under Payment Options section.
Update your information.
Follow the prompts.

01.31.2012

Q. How can I change my password?

A.To change your password follow these steps:

Login to the AppUp center
Click the "My Profile" icon on the title bar.
Scroll down to "Change your password" section
Enter your current password.
Enter your new password
Very your new password.
Click "Submit"

01.31.2012

Q. How can I change my login e-mail address?

A. To change your login e-mail address please contact AppUp customer support. If the AppUp center is open click the "Support" link at the bottom right of the AppUp center window, or by clicking the Home icon on the title bar -> scrolling to the bottom -> select "Support" under the Quick Links section. You can also get support via Chat or E-Mail.

01.31.2012

Purchasing:

Q. How do I cancel a purchase?

A. With the release of Intel AppUp(R) center 3.6 all purchases are final. Please refer to the AppUp(R) center refund policy for more information.

06.12.2012

Q. Why do I see a $.10 pending transaction?

A. During registration, we use a $.10 authorization to setup and test the account information. The credit card will NOT be billed and any pending fees will be released within 3-7 business days.

1.15.2010

Q. Can I get a refund for an application after the 24-hour window has expired?

A. All application sales are final. For additional information, please refer to the Intel AppUp(R) center refund policy.

06.12.2012

Support:

Q. How can I get support for the Intel AppUp(R) center?

A.You can also access support from within AppUp center by clicking the "Support" link at the bottom right of the AppUp center window, or by clicking the Home icon on the title bar -> scrolling to the bottom -> select "Support" under the Quick Links section. Additionally, support is provided via Chat, E-Mail and Forums.

01.31.2012

Q. How can I get support for the applications I have installed?

A.Support for purchased applications is provided directly by the content publisher/Developer. From within the Intel AppUp center:

Login to your account
Click "My Apps" from the title bar
Locate the app you need help with
Click "Actions" button below the application
Select "Contact Developer" from the menu
Choose a Category
Enter you message
Optional: Check the box "I would like to be contacted by the app's developer about this issue."
Click "Send"

01.31.2012

Angry Birds*: Known Issues

webadmin@intel.com — Mon, 03 Sep 2012 18:21:31 GMT

Issue: Error - Texture is too large: 2048x2048, maximum supported size: 1024x1024
Link to Support document

Issue: "ADP runtime failed to initialize"
Link to Support document

Issue: Angry Birds* will not launch when clicking on desktop shortcut
Link to Support document

Issue: Cannot purchase applications
Link to Support document

Please note that the Angry Birds* app is not written
or developed by Intel. The Angry Birds app is developed by Rovio (http://www.rovio.com/*). Intel
provides the Intel AppUp® center for customers to download apps
to run on their netbooks or PCs, and for developers to sell or distribute their
apps such as Rovio does with Angry Birds. However, Intel does not have access to
the software code for apps and cannot make changes to the app, fix problems with
the app, or enhance the app. If the app is not running and you would like to
troubleshoot an app issue, please contact the app developer. For Angry Birds,
you can contact the Rovio support team by sending an email to support@rovio.com.

Intel’s validation process checks several key areas
for all apps (e.g. installation, security, functionality, etc.) to reduce the
risk of issues encountered by our customers. Unfortunately, all possible
hardware/software configurations cannot be validated and some customers may see
issues. Intel will allow you to get a refund within 24 hours of purchasing the
app if the app does not run on your PC or netbook for whatever reason. Intel
cannot fix the app for you, but we can make sure you do not have to pay for app
that does not work. In addition, Intel will also post a list of known issues if
we have them for a specific app. This known issues list works for most people,
but certainly not everyone. If the app does not work for you but you wish to
keep the app and troubleshoot the issue, please contact the app developer.

How to contact an App Developer through the Intel AppUp® center

webadmin@intel.com — Mon, 01 Oct 2012 20:17:48 GMT

If you have feedback or suggestions regarding a specific application on the Intel AppUp® center, you can contact the developer of the app directly.

Below is the procedure to contact the App's developer:

Open the Intel AppUpcenter.
Click on "My Apps".
Next to the app you would like to contact the developer about, Click on "More Actions"
Select Contact Developer. The message form will open.
Select an appropriate category
Type your message.
If you would like the developer to contact you please check the box just under the message text field and enter your email address, if it is not already pre-populated.
Click "Send"

Intel AppUp(R) center System Requirements

webadmin@intel.com — Mon, 01 Oct 2012 19:41:46 GMT

Supported Windows* Operating Systems:

Microsoft Windows XP* (32bit) Professional with SP3 (with .net framework 3.5)
Microsoft Windows XP* (32bit) Home Edition with SP3 (with .net framework 3.5)
Microsoft Windows XP* (32bit) Starter Edition with SP3 (with .net framework 3.5)
Microsoft Windows 7* (32 bit) Starter
Microsoft Windows 7* (32 & 64 bit) Home Premium
Microsoft Windows 7* (32 & 64 bit) Professional
Microsoft Windows 7* (32 bit) Ultimate
Microsoft Windows 7* (64 bit) Enterprise
Microsoft Windows 8* (tested on Consumer Preview)

Minimum Hardware Requirements:

Intel® Atom™ processor (x86) or equivalent.
Display: 1024x600
RAM: 512MB
Hard Drive: 100 Megabytes
Internet connectivity
- Microsoft Internet Explorer* version 9+
- Mozilla Firefox* version 13+
- Google Chrome* 19+

Intel AppUp(R) center Release Notes

webadmin@intel.com — Mon, 01 Oct 2012 19:52:38 GMT

Intel AppUp(R) center version 3.8.0.xxx for Windows*

Overview

Intel AppUp(R) center 3.8.0.xxx is the client application that allows browsing the online catalog of applications, purchasing and downloading paid & free applications.

This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org/)
This product includes software developed by Hwaci (http://www.sqlite.org/)
This product includes software developed by Boost (http://www.boost.org/)
This product includes software developed by TinyXPath (http://tinyxpath.sourceforge.net/)
This product includes software developed by zlib (http://zlib.net/)

System Requirements

This release runs on the following operating systems:

Windows XP* Home 32 bits SP 3 (with .net framework 3.5)
Windows XP* Professional 32 bits SP3 (with .net framework 3.5)
Windows XP* Starter 32 bits
Windows 7* Starter 32 bits
Windows 7* Home Premium 32 bits
Windows 7* Home Premium 64 bits
Windows 7* Professional 32 bits
Windows 7* Professional 64 bits
Windows 7* Ultimate 32 bits
Windows 7* Enterprise 64 bits
Windows 8* (tested on Consumer Preview)

The store features are supported by the latest versions of the following web browsers:

Mozilla Firefox 13+
Internet Explorer 9 and 10+
Google Chrome 19+

New Features

The following features were added to this release:
- New labels in app detail section that show specific supported features like Media, Touch, Motion, Connectivity, etc.
- New intuitive scoring information is been displayed advising the user how the app will work based on the user hardware.
- Usage data collection: Registration, purchase and usage events performed by the user are sent to business intelligence backend to provide statistics that allow the system to be analyzed in order to serve customers better.
- Trademark symbol update: The trademark symbol was changed from (sm) and (tm) to (r).

Known Issues

- "Logout" link is not displayed if the user is authenticated in a In App Purchase window action
- Sometimes, Intel Crash Report is showed after a store update to 3.7.1 version in Windows8
- The store sporadically shows the "Port not available" message and closes abruptaly
- When a Store update is performed, an app that was being downloaded cannot be downloaded anymore
- AppUp is not refreshing the connectivity when moving from one network to another.
- Sometimes, in the last row of apps in My Apps section, the "More Actions" drop down menu is not showed complete

Disclaimer and Legal Information

INFORMATION IN THIS DOCUMENT IS PROVIDED IN CONNECTION WITH INTEL� PRODUCTS. NO LICENSE, EXPRESS OR IMPLIED, BY ESTOPPEL OR OTHERWISE, TO ANY INTELLECTUAL PROPERTY RIGHTS IS GRANTED BY THIS DOCUMENT. EXCEPT AS PROVIDED IN INTEL'S TERMS AND CONDITIONS OF SALE FOR SUCH PRODUCTS, INTEL ASSUMES NO LIABILITY WHATSOEVER, AND INTEL DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTY, RELATING TO SALE AND/OR USE OF INTEL PRODUCTS INCLUDING LIABILITY OR WARRANTIES RELATING TO FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, OR INFRINGEMENT OF ANY PATENT, COPYRIGHT OR OTHER INTELLECTUAL PROPERTY RIGHT.
UNLESS OTHERWISE AGREED IN WRITING BY INTEL, THE INTEL PRODUCTS ARE NOT DESIGNED NOR INTENDED FOR ANY APPLICATION IN WHICH THE FAILURE OF THE INTEL PRODUCT COULD CREATE A SITUATION WHERE PERSONAL INJURY OR DEATH MAY OCCUR.
Intel may make changes to specifications and product descriptions at any time, without notice. Designers must not rely on the absence or characteristics of any features or instructions marked "reserved" or "undefined." Intel reserves these for future definition and shall have no responsibility whatsoever for conflicts or incompatibilities arising from future changes to them. The information here is subject to change without notice. Do not finalize a design with this information.
The products described in this document may contain design defects or errors known as errata which may cause the product to deviate from published specifications. Current characterized errata are available on request.
Contact your local Intel sales office or your distributor to obtain the latest specifications and before placing your product order.
Copies of documents which have an order number and are referenced in this document, or other Intel literature, may be obtained by calling 1-800-548-4725#, or by visiting Intel's Web Site.
Intel processor numbers are not a measure of performance. Processor numbers differentiate features within each processor family, not across different processor families. See http://www.intel.com/products/processor_number for details.
This document contains information on products in the design phase of development.
BunnyPeople, Celeron, Celeron Inside, Centrino, Centrino logo, Core Inside, FlashFile, i960, InstantIP, Intel, Intel logo, Intel386, Intel486, Intel740, IntelDX2, IntelDX4, IntelSX2, Intel Core, Intel Inside, Intel Inside logo, Intel. Leap ahead., Intel. Leap ahead. logo, Intel NetBurst, Intel NetMerge, Intel NetStructure, Intel SingleDriver, Intel SpeedStep, Intel StrataFlash, Intel Viiv, Intel vPro, Intel XScale, IPLink, Itanium, Itanium Inside, MCS, MMX, Oplus, OverDrive, PDCharm, Pentium, Pentium Inside, skoool, Sound Mark, The Journey Inside, VTune, Xeon, and Xeon Inside are trademarks of Intel Corporation in the U.S. and other countries.
* Other names and brands may be claimed as the property of others.
Copyright (C) 2012, Intel Corporation. All rights reserved.

Payment methods accepted by Intel AppUp(R) center

webadmin@intel.com — Mon, 01 Oct 2012 19:30:46 GMT

The Intel AppUp® center currently accepts the following payment options:

MasterCard* (Credit Card)
VISA* (Credit Card)
American Express*

NOTE: PayPal is not currently accepted.

NOTE: AMEX (American Express) is only accepted in the US, Canada, Mexico, Brazil and Argentina.

Intel AppUp(R) Center Refund Policy

webadmin@intel.com — Mon, 01 Oct 2012 19:19:17 GMT

Some versions of the Store offer a one-time limited time trial period (“the Trial Period”) on all Application transactions (excluding In-app Content). If you are using Store version 3.6 or later, all of your purchases will be final. If you are using Store version 3.5 or earlier, you will have the following benefits of a limited-time Trial Period. During such Trial Period you may use the Application and if you decide not to complete the purchase of the Application you may log in to the Store; (ii) go to Transaction History (click on your user name at the top and go to the transaction history tab) and (iii) for the Application you want to return, click Options, select Cancel Purchase and submit the cancellation. Upon cancellation, your method of payment will not be charged. Access to the Store is your responsibility and the only way to utilize this return policy is through the Store. Intel is not responsible for any inability to access the Store or any delay in transmission during the Trial Period after you click “Buy” for an Application. You may only use the Trial Period once for the same Application (including updated versions). If you subsequently purchase the same Application (including updated versions) which you had previously downloaded but cancelled during the Trial Period, you will be charged the license purchase price immediately and no refunds will be allowed. After the Trial Period (if applicable), ALL SALES OF APPLICATIONS AND IN-APP CONTENT IN THE STORE ARE FINAL, with the following exceptions:

i. If Intel does not make the Application available for download by you within a reasonable period of time after completion of the purchase, Intel will, in its sole discretion, either replace your order (by making the Application available for download) or arrange for your purchase price to be refunded.

ii. If, within 30 days of your purchase, Intel disables the operation of the Application (other than for breach of an applicable agreement by you) and does not make available within a reasonable period a replacement to such Application, Intel will arrange for the Application’s purchase price to be refunded to you.

iii. If Intel is required by the laws applicable in your jurisdiction to offer additional refund or warranty rights, Intel will provide such remedies as required pursuant to such laws and, where permitted, Intel may elect to provide one or more alternative remedies (such as refund, credit, re-performance of services, or re-provision of Application or alternative Application).

If any of the above situations occur, you must tell us as soon as possible using Intel’s online support page at the Intel AppUp® center Support Center or through the “help” links in the Intel AppUp client software or through the “contact us” link in your invoice. If the poor download is caused by the AppUp Client or the Store and cannot be resolved, a refund may be provided

How to Reset/Delete your profile

webadmin@intel.com — Thu, 23 Aug 2012 22:12:15 GMT

To delete your local Intel AppUp(R) center profile you will need to uninstall the AppUp center.

Uninstalling the AppUp center can be done by following these steps:

Open the Microsoft Windows* Control Panel
Select "Programs"
Select "Programs and Features"
Right click on "Intel AppUp(SM) center"
Select "Uninstall/Change"
Click "No", when asked if you would like to "...save setup information for your apps?"
Click "Yes" when asked if you would like to "...uninstall the Intel AppUp(SM) center?"

You can now re-install the Intel AppUp(R) center to create a new profile.

How to Download Applications

webadmin@intel.com — Thu, 23 Aug 2012 15:42:28 GMT

I am at www.appup.com

In the search box in the upper right hand side of the window type in the name of the application you would like to download.
Click Search button
From the search results locate the application you would like to download
Click "Download Now" button under the app's icon in the left hand navigation section of the page.
*If you have not installed Intel AppUp(R) center you will automatically be prompted to download it.

I have launched the Intel AppUp(R) center:

Launch the AppUp center program
In the search box in the upper right hand side of the window type in the name of the application you would like to download
Click Search button
From the search results locate the application you would like to download
Select the button that shows the app's price or Free status.

Popular Downloads:

Angry Birds*: http://www.appup.com/app-details/angry-birds
Angry Birds Rio*: http://www.appup.com/app-details/angry-birds-rio
Angry Birds Seasons*: http://www.appup.com/app-details/angry-birds-seasons
Fruit Ninja*: http://www.appup.com/app-details/fruit-ninja
Evernote*: http://www.appup.com/app-details/evernote

FAQ Archive

webadmin@intel.com — Fri, 25 May 2012 21:02:07 GMT

General Questions:
Q. What is the Intel AppUp(R) center?

Q. What kind of applications are available in the Intel AppUp(R) center?

Q. Where can I download a multi-language version of the Intel AppUp(R) center?

Q. Where can I find additional details about an application?

Client Requirements:
Q. I get a message stating "This site is not compatible with your browser, please upgrade to a newer browser".

Q. Is an Internet connection required to use the Intel AppUp(R) center?

Q. What operating systems are officially supported by the Intel AppUp(R) center Software?

Q. Why is Microsoft Windows Vista* not supported with Intel AppUp(R) center?

Q. Do I need a specific CPU or other hardware to run the Intel AppUp(R) center?

Q. Why can't I move or resize the window for the Intel AppUp(R) center?

User Accounts:
Q. Do I need to create an account/login prior to using the Intel AppUp(R) center?

Q. How can I recover the password to my account if I forget it?

Q. How can I edit my payment information?

Q. How can I change my store password?

Q. Can I setup multiple accounts with the Intel AppUp(R) center?

Q. Can the Intel AppUp(R) center be used from any country?

Q. What payment methods are supported by the Intel AppUp(R) center?

Q. Can I change the country associated with my account?

Q. Can I change the login on my account?

Q. Can I get a history of my purchases and downloads?

Q. How can I disable my account on the Intel AppUp(R) center?

Registration:
Q. How do I register for the Intel AppUp(R) center?

My Apps:
Q. When I download applications from the Intel AppUp(R) center, will all users I've defined within the operating system be allowed to access them?

Q. Why can't I see all of my applications when signing into my Intel AppUp(R) center account from another system?

Q. How can I cancel a purchase?

Q. Can I install my purchased applications to another netbook or personal computer?

Q. How do I remove the Intel AppUp(R) center and any installed applications from a computer?

Q. Do I still need an Internet connection to run my application after it has been successfully downloaded and installed from the store?

Purchasing:
Q. Why do I see a $.10 pending transaction?

Q. Can I try software applications before I buy them?

Q. Can I get a refund for an application after the 24-hour window has expired?

Q. What should I do if my application fails to download/install?

Q. How long does it take to download an application?

Updates:
Q. Why can't I install the latest version of the Intel AppUp(R) software?

Q. Can my applications be automatically updated?

Q. How can I find the version or build number of the Intel AppUp(R) center?A. The version and build number can be found on the Welcome/Sign-in screen. The version number is listed at the bottom left of the screen.01.10.2011

Support:
Q. How can I get support for the Intel AppUp(R) center?

Q. How can I get support for the applications I have downloaded and installed?

General Questions:

Q. What is the Intel AppUp(R) center?

A.The Intel AppUp(R) center is a service that allows end consumers to browse a centralized catalog of applications for purchase or download to their netbook or other personal computing device.

01.10.2011

Q. What kind of applications are available in the Intel AppUp(R) center?

A.Applications are available for many different categories including social, education, entertainment, communications etc. More applications are being added to the store all the time. The best way to see what is available in the Intel AppUp(R) center is to install the client software and search the storefront.

01.10.2011

Q. Where can I download a multi-language version of the Intel AppUp(R) center?

A.Intel AppUp(R) center is currently available in English, French, German, and Spanish. The download at http://www.appup.com supports all of these languages.

12.06.2011

Q. Where can I find additional details about an application?

A. Information about a particular application can be found by clicking on the application in the store catalog, revealing the details page. Available details include: Category, Release Date, License, Publisher, Version, and Size.

01.07.2010

Client Requirements:

Q. I get a message stating "This site is not compatible with your browser, please upgrade to a newer browser".

A.The Intel AppUp(R) center has been validated with Microsoft* Internet Explorer version 7 or later or Mozilla* Firefox version 3.0 or 3.5.

01.10.2011

Q. Is an Internet connection required to use the Intel AppUp(R) center?

A.An Internet connection is required to view the store catalog and to view or perform changes to your account settings. If an Internet connection is not detected or https (TCP/UDP port 443) is blocked, the client will show the "My Apps" section where you will be allowed to launch downloaded or purchased applications.

01.10.2011

Q. What operating systems are officially supported by the Intel AppUp(R) center Software?

A. The Intel AppUp client officially supports the following operating systems:

· Windows XP Home 32 bits SP 3 (with .net framework 3.5 SP1)

· Windows XP Professional 32 bits (with .net framework 3.5 SP1)

· Windows 7 Starter 32 bits

· Windows 7 Home Premium 32 bits

· Windows 7 Home Premium 64 bits

· Windows 7 Professional 32 bits

· Windows 7 Enterprise 64 bits

NOTE: Microsoft Windows Vista* is NOT an Intel AppUp(R) center supported Operating System

NOTE: Intel AppUp(R) center has not been tested and is not supported for use on tablets running Microsoft Windows*.

Q. Why is Microsoft Windows Vista* not supported with Intel AppUp(R) center?

A.The Intel AppUp(R) center and the applications available in the store catalog are generally intended for use on netbooks. Since most Windows* based netbooks ship with either Windows XP* or Windows 7*, it has been decided that these Windows* operating systems will be the focus for Intel AppUp. There are currently no plans for supporting Microsoft Windows Vista* with Intel AppUp center.

Q. Do I need a specific CPU or other hardware to run the Intel AppUp(R) center?

A.The Intel AppUp(R) center and the applications available in the store catalog are generally intended for use on netbooks using Intel® Atom™ based processors with 10" screens and default resolutions of 1024x600. The Intel AppUp(R) center does not prevent installation or execution based on the CPU type, model, manufacturer and / or speed although systems must meet minimum requirements for the supported Internet browser.

01.10.2011

Q. Why can't I move or resize the window for the Intel AppUp(R) center?

01.10.2011

User Accounts:

Q. Do I need to create an account/login prior to using the Intel AppUp(R) center?

A. No, the store provides an "Anonymous Session" for users who have not officially registered. Anonymous users can browse the on-line store catalog, but are not allowed to purchase applications or access other store features. Anonymous session users will see a "Sign in" button allowing them to sign in or create an account if they choose.

01.10.2011

Q. How can I recover the password to my account if I forget it?

A.Click on the "Forgot your password?" link on the Sign In form. Enter the e-mail address used when you registered with the Intel AppUp(R) center and press the "Send" button. You should see a message that your password was successfully sent and to check your e-mail.

01.10.2011

Q. How can I edit my payment information?

A.Click on your username at the top of the Intel AppUp(R) center client. Select "Edit Payment Options" A browser will open allowing you to edit your payment options.

01.10.2011

Q. How can I change my store password?

A.Click on your username at the top of the Intel AppUp(R) center client window. Under the Account Information section, enter your old password, followed by your new password, and repeat the new password. Click the "Change Password" button to complete.

01.10.2011

Q. Can I setup multiple accounts with the Intel AppUp(R) center?

A. Yes, You can setup multiple store accounts with different user information. Be aware that applications purchased with one account will not show up in subsequent accounts without repurchasing the applications. There is currently no ability to merge user accounts and applications, so single accounts are recommended. You can only sign-in to one client per machine.

01.10.2011

Q. Can the Intel AppUp(R) center be used from any country?

A. Browsing the storefront and downloading of free applications is supported from any country. Purchasing applications is limited to certain countries. The country is based on the billing address entered during setup of the payment options during registration. At this time, we are only supporting addresses and payment information from these countries: USA, Canada, Argentina, Australia, Austria, Belgium, Brazil, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Hong Kong, India, Indonesia, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Philippines, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Taiwan, Thailand, Turkey, United Kingdom and Vietnam.

04.08.2011

Q. What payment methods are supported by the Intel AppUp(R) center?

A.The Intel AppUp(R) center currently accepts the following payment options: MasterCard*, Visa*, and American Express*

Note: American Express* is only accepted in Argentina, Brazil, Canada, and United States.

01.01.2010

Q. Can I change the country associated with my account?

A. The country associated with your account is based on the billing address entered during setup of the account payment options.

12.23.2009

Q. Can I change the login on my account?

A. Your email address is your login name to change your email address please contact customer support at appup.support@intel.com

10/25/2011

Q. Can I get a history of my purchases and downloads?

A. Yes, Click on the "Transaction History" link under the "My Account" section of the store. A detailed log of your purchases, downloads, cancellations will appear in the transaction pane (your last 10 transactions will show by default).
12.23.2009

Q. How can I disable my account on the Intel AppUp(R) center?

A.To disable your Intel AppUp(R) center account, you will need to submit a request to customer support at appup.support@intel.com

01.10.2011

Registration:

Q. How do I register for the Intel AppUp(R) center?

A.If the AppUp icon is not on your netbook’s desktop, download and install the Intel AppUp(R) center for your operating system. . Launch the store client and click on the "Sign in" button. From the sign-in screen you can elect to create a new account. Creating a new account will launch a browser and allow you to enter your user and optional credit card information.

01.10.2011

My Apps:

Q. When I download applications from the Intel AppUp(R) center, will all users I've defined within the operating system be allowed to access them?

A.In general, all operating system user accounts created on your system will have access to the applications installed from the Intel AppUp(R) center unless specifically blocked by the application install program. While it is fine to login to various operating system user accounts, registering and logging into multiple Intel AppUp(R) center accounts from the same computer is not supported.

01.10.2011

Q. Why can't I see all of my applications when signing into my Intel AppUp(R) center account from another system?

A. There are a few possible reasons for missing applications when using your account on multiple machines:

1. You may be using different operating systems (i.e. Windows XP* vs. Windows 7*). The Intel AppUp(R) center filters "Store" and "My Apps" based on the operating system supported by the application. This helps to ensure you are not installing applications which have not been validated to work with your operating system.

2. You may be expecting to see all of you applications in the main "View All" window of My Apps. By default, applications on a new system are listed in "Pending Downloads" vs. automatically being installed. This allows you to see all the applications you have purchased for the supported OS, but only install the ones you want to use on the specific system.

3. When installing the Intel AppUp(R) center on a new system and signing into an existing user account, your applications may take a few minutes to synchronize from the backend store. Keep checking your pending downloads (hint: you may need to click the "more" link to see all of you apps) until all of the apps supported by your operating system are present. You may need to restart your client if all of you applications don't synchronize with a few minutes.

01.10.2011

Q. How can I cancel a purchase?

A.Purchases can be canceled within the first 24 hours for the initial installation of paid applications. To cancel a purchase, click on the "Options" drop-down next to the application in the Transaction History of your account.
12.23.2009

Q. Can I install my purchased applications to another netbook or personal computer?

A.Yes, purchased applications can be downloaded and installed on up to 4 additional computers. Simply install the Intel AppUp(R) center software and download/install the applications you want from your "My Apps" section.

01.10.2011

Q. How do I remove the Intel AppUp(R) center and any installed applications from a computer?

A.You can uninstall applications from within theIntel AppUp(R) center client by clicking on the "uninstall" button in the application details screen. Applications are automatically uninstalled is you elect to cancel a purchase during the 24-hour trial period.

01.10.2011

Q. Do I still need an Internet connection to run my application after it has been successfully downloaded and installed from the store?

A.In order to ensure applications can continue to run offline and have up-to-date software, it is recommended that the customer startup the Intel AppUp(R) center client once every 7 days while connected to the Internet. Failure to do so may result in downloaded applications not being able to run while offline. If you miss the connection window and your application fails to launch, simply connect to the internet, load the Intel AppUp(R) center client and launch your applications. This will renew your authorization for another period.

01.10.2011

Purchasing:

Q. Why do I see a $.10 pending transaction?

A.During registration, we use a $.10 authorization to setup and test the account information. The credit card will NOT be billed and any pending fees will be released within 3-7 business days.

1.15.2010

Q. Can I try software applications before I buy them?

A.Paid software applications downloaded from the Intel AppUp(R) center for the first time provide a 24-hour window to use the software prior to charging your account. To cancel a purchase during the 24-hour period, click on your username at the top of the client screen and select the Transaction History tab. Click on the Options button and select "Cancel Purchase". If the "Cancel Purchase" option is not available, your 24-hour window has expired and your account will be charged for the application. Try and buy can be used only once per application.
01.10.2011

Q. Can I get a refund for an application after the 24-hour window has expired?

A. Once the 24 hour period has elapsed, all application sales are final. For additional information, please refer to the Intel AppUp(R) center refund policy.

2.18.2010

Q. What should I do if my application fails to download/install?

A. First, check for the application under "My Apps" and retry the download/install operation again. If the problem persists, contact Intel Customer Support at http://www.appup.com/appup-support/index. To make sure you are not charged for the application, go to your transaction history, click on the options button next to the application, and select "Cancel Purchase".

01.07.2010

Q. How long does it take to download an application?

A.The time required to download an application will vary based on the application size and the speed of your Internet connection. You can get some idea of the download time required by checking the file size on the application details page.

12.23.2009

Updates:

Q. Why can't I install the latest version of the Intel AppUp(R) software?

A. Starting with version 1.1.2 (build 1173) the Intel AppUp(R) center checks for a supported operating system before installing. If your operating system is not supported you will see "Your Operating system is not supported". If you had a previous version installed you will continue to be prompted to update even though the new version will not install. To solve the problem install the client on a supported operating system. Your previously purchased applications will appear in Pending Downloads.

01.10.2011

Q. Can my applications be automatically updated?

A. Application updates will appear for the ones you have installed. Available updates panel will appear and you can kickoff each update manually. For store updates, the user will be prompted upon startup.

12.23.2009

Q. How can I find the version or build number of the Intel AppUp(R) center?
A. The version and build number can be found on the Welcome/Sign-in screen. The version number is listed at the bottom left of the screen.
01.10.2011

Support:

Q. How can I get support for the Intel AppUp(R) center?

A.Support for the Intel AppUp(R) center including the client software, account setup, store catalog, purchasing, and billing is provided by Intel Customer Support. Support is provided via user forums or e-mail which can accessed at http://www.appup.com/appup-support/index.

01.10.2011

Q. How can I get support for the applications I have downloaded and installed?

A.Support for purchased applications is provided directly by the content publisher. Use the "Contact Developer" option from within the Intel AppUp(R) center and send your feedback or issue directly to the developer.

01.10.2011